Hotel Gillow

The hotel was very cleaned and the staff was very polite. The complimentary breakfast was great.

Hotel was located in a great location...the rooms were clean, the service was great, the hotel was very secure, offered very good breakfast and the people at the front desk were especially helpful with any issues I may have had. I enjoyed my stay there and would recommend this Hotel to all travelers wanting to stay within walking distance of Zocalo and many of the great museums in the area!

Breakfast was

Rooms were pretty decent. The comforter needed to be replaced, which they took care of (I never use hotel comforters anyway). The breakfast was good (simple and not fancy, but a good start to the morning) and the availability of drinking water was quite good. The area is questionable at times and beautiful at times. Beautiful buildings, churches, and restaurants mixed in with some unsavory crowds, but that's not necessarily the hotels fault, however someone shopping for a hotel should be aware. I would compare this to a budget hotel with upside, but the location in the historical district is good if that's where you are aiming to stay.

Friendly staff. First room was spacious but too loud from the bar across the street. We did not sleep the first night. They offered us several other rooms even with balcony at the same price to choose from. ONLY the INTERIOR (room not facing the street) would work for us, and it did! Recommend not to preorder the breakfast. Food is mediocre. Preordered breakfast is very limited. A breakfast buffet would have been nice. They have a nice coffee shop for premium coffee lovers. Location is very convenient, walkable to many iconic sites for first time visitors.

I don’t like the breakfast, they say the breakfast instead in the pay of the room and we have to pay for two years old because they don’t include. the room phone doesn’t work, the dryer doesn’t work neither. I like they clean and organize very well.

It was well located in historic center. The property just needs updating. Ive stayed at other properties in same area that are old buildings but remodeled and are great. I gave this a try but not returning.

Ask for a room on the 6th floor with a balcony you won’t regret it. Room 603 is where we stayed and we had a blast on the balcony. Everyone was friendly and it was very safe.

Staff was very nice and helpful. Restaurant needs food taste & options, exterior presentation needs attention.

In late January the room was freezing with no heating. Breakfast is included in the price, however the restaurant is open to the street via a connected coffee place, so the cold wind was howling through the restaurant. The first room we got allocated wasn’t cleaned properly. We found long female hair on the floor. The next room had a craft person working in the bath room. The 3rd room was facing Ave 5 de Mayo. Loud club music and traffic noise was painful through the single pane windows. Will not return.

The room was very hot, it had a portable ac unit that didn’t work and was super loud, couldn’t even hear the tv. Definitely not what was advertised. Complementary Breakfast was lame. My room key deactivated every time we left the room.

The air conditioning unit did not seem to work. However, the staff was friendly, and I appreciated the complementary purified water.

The hotel is tired, walls and curtains had stains. No heating in the room and in early February it was colder than comfortable. The room was facing Calle 5 de Mayo, with loud music till 2am on the week end, and vehicle noise through the single pane window. The restaurant on the ground floor had the cafeteria window open to the street with the cold wind howling trough. One good thing was the vicinity of Zocalo.

The room was fine, courteous staff and perfect location.

Staff was great and location

Perfect area to be near city center

The hotel was in great location and the staff was super friendly. Would definitely stay here again.

Room was spacious and clean. Dated but perfectly comfortable.

Hotel does not offer a shuttle service.

Estadía corta pero excelente. Servicio amable, instalaciones cómodas y bien cuidadas. Volvería sin dudarlo por su ubicación céntrica.