8.6
Very Good
From 412 reviews
Cleanliness

9.0

Room Comfort

8.2

Service and Facilites

9.0

Traveler Reviews Hotel Gillow

Number of reviews per page
20
40
Top reviews
Mariela
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I had a wonderful stay at this hotel! The room was very clean, comfortable, and well maintained. The staff was incredibly friendly, welcoming, and always willing to help with anything we needed. Check-in was quick and easy, and everyone made us feel right at home. The hotel was quiet, relaxing, and exceeded our expectations. I would definitely stay here again and highly recommend it to anyone looking for a clean, comfortable place with excellent customer service.
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Maria
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

balcony/ breakfast/ amazing staff ! Está muy centrado en el centro histórico , padrísima locación !
Nancy
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean room with friendly staff. We really appreciated the filtered water and ice on each floor so we could refill our own water bottles. Delicious breakfast with fresh fruits, salads and made-to-order hot dishes with meats and eggs. Muy bueno!! In a great part of the city with lots to do and see (parks, street fairs, etc.) Yes, it can get loud, especially as it did during the World Cup, but the room was remarkably quiet. Not bad at all!
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ALVARO A.
icon-with Children
with Children
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

A well-located hotel if your main interest is exploring the main tourist attractions in the historic district. However, the hotel is old and in urgent need of renovation. It appears to have been poorly maintained, and the price is excessive for what it offers. The breakfast area is also very small and uncomfortable.
Lily
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great thanks
Cynthia
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff members were very helpful
Juan Jose
icon-Family
Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excelente opción, ubicación, instalaciones, personal, alimentación, en fin, lo recomiendo👍
Amabilia
icon-
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I liked how close it was to the Zocalo and the staff was very friendly. My rating has nothing to do with staff or location. The rooms and furniture need updating. I did not like that the elevator did not require a key because anyone could come up to any floor. The rooms were comparable to a motel. There was no air conditioning just a machine that required water in it to blow out cold air. I paid a high price to stay here during the World Cup and im guessing this is why the price was inflated. I don’t plan on ever staying here again.
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María-Angélica
icon-with Friends
with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excelente ubicación Limpio y el personal muy gentil y agradable. Desayuno incluido abundante y sabroso.
Regina
icon-
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Good hotel for a quick stop in Mexico City. Room was small and basic, but really really good locations
juan
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The hotel was very cleaned and the staff was very polite. The complimentary breakfast was great.
Horacio
icon-
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Hotel was located in a great location...the rooms were clean, the service was great, the hotel was very secure, offered very good breakfast and the people at the front desk were especially helpful with any issues I may have had. I enjoyed my stay there and would recommend this Hotel to all travelers wanting to stay within walking distance of Zocalo and many of the great museums in the area!
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Salina
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Breakfast was
Edward
icon-with Friends
with Friends
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Rooms were pretty decent. The comforter needed to be replaced, which they took care of (I never use hotel comforters anyway). The breakfast was good (simple and not fancy, but a good start to the morning) and the availability of drinking water was quite good. The area is questionable at times and beautiful at times. Beautiful buildings, churches, and restaurants mixed in with some unsavory crowds, but that's not necessarily the hotels fault, however someone shopping for a hotel should be aware. I would compare this to a budget hotel with upside, but the location in the historical district is good if that's where you are aiming to stay.
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Herve
6.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Friendly staff. First room was spacious but too loud from the bar across the street. We did not sleep the first night. They offered us several other rooms even with balcony at the same price to choose from. ONLY the INTERIOR (room not facing the street) would work for us, and it did! Recommend not to preorder the breakfast. Food is mediocre. Preordered breakfast is very limited. A breakfast buffet would have been nice. They have a nice coffee shop for premium coffee lovers. Location is very convenient, walkable to many iconic sites for first time visitors.
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Gabriela
icon-with Children
with Children
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

I don’t like the breakfast, they say the breakfast instead in the pay of the room and we have to pay for two years old because they don’t include. the room phone doesn’t work, the dryer doesn’t work neither. I like they clean and organize very well.
GRACIELA
icon-
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

It was well located in historic center. The property just needs updating. Ive stayed at other properties in same area that are old buildings but remodeled and are great. I gave this a try but not returning.
Gianni
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Ask for a room on the 6th floor with a balcony you won’t regret it. Room 603 is where we stayed and we had a blast on the balcony. Everyone was friendly and it was very safe.
Melissa
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Staff was very nice and helpful. Restaurant needs food taste & options, exterior presentation needs attention.
Ferenc
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

In late January the room was freezing with no heating. Breakfast is included in the price, however the restaurant is open to the street via a connected coffee place, so the cold wind was howling through the restaurant. The first room we got allocated wasn’t cleaned properly. We found long female hair on the floor. The next room had a craft person working in the bath room. The 3rd room was facing Ave 5 de Mayo. Loud club music and traffic noise was painful through the single pane windows. Will not return.
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Traveloka Sdn Bhd (Registration No. 201501003122), Suite 6-1, Level 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia
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