In late January the room was freezing with no heating. Breakfast is included in the price, however the restaurant is open to the street via a connected coffee place, so the cold wind was howling through the restaurant. The first room we got allocated wasn’t cleaned properly. We found long female hair on the floor. The next room had a craft person working in the bath room. The 3rd room was facing Ave 5 de Mayo. Loud club music and traffic noise was painful through the single pane windows. Will not return.

The room was very hot, it had a portable ac unit that didn’t work and was super loud, couldn’t even hear the tv. Definitely not what was advertised. Complementary Breakfast was lame. My room key deactivated every time we left the room.

The air conditioning unit did not seem to work. However, the staff was friendly, and I appreciated the complementary purified water.

The hotel is tired, walls and curtains had stains. No heating in the room and in early February it was colder than comfortable. The room was facing Calle 5 de Mayo, with loud music till 2am on the week end, and vehicle noise through the single pane window. The restaurant on the ground floor had the cafeteria window open to the street with the cold wind howling trough. One good thing was the vicinity of Zocalo.

The room was fine, courteous staff and perfect location.

Staff was great and location

Perfect area to be near city center

The hotel was in great location and the staff was super friendly. Would definitely stay here again.

Room was spacious and clean. Dated but perfectly comfortable.

Hotel does not offer a shuttle service.

Estadía corta pero excelente. Servicio amable, instalaciones cómodas y bien cuidadas. Volvería sin dudarlo por su ubicación céntrica.

Spotless, spacious room and helpful staff made this a great place for my 4-day stay as a solo first-timer in CDMX. Plus the location can't be beat. Close to everything important for tourists. I would stay again and will recommend it to couples, families and singles.

The hotel was in a great location and the staff were very helpful. I would stay at the hotel again in the future.

The hotel staff was friendly. The room was clean and tidy, but had limited amenities. The area surrounding the hotel was noisy and dirty with a lot of people, so we didn’t feel the safest going out after dark. However, if you’re looking for a stay in the historic city center, you’re within walking distance of many top attractions, which might be perfect for your travels. Overall, we would recommend this hotel.

Everything was good exept the musky smell in the room mostly at night. don't know if it was the previous clients or the ghost of the original owner Mr. Gillow. The pillows need to be replaces. But very good location!! Would stay again!!

The breakfast was fantastic, lots of food

El cuarto en muy Chico y le falta mucho mantedimiento, el bano super sucio. Les pedi la recepcion, que me cambiaran de cuarto, les dije los motivos, y me cobraron dinero extra, para cabiarme. El segundo cuarto al cual me movieron estaba un poco mas grande, pero el bano muy sucio, el lavavo quebrado, la tina de la banera segun era blanca pero en realidad estaba negra de sucia y con mojo. No me vuelvo a ospedar en ese hotel, y no lo recomiendo. Lo que pague no los vale.

Great staff and location. Room was smaller then expected but it was clean and stayed cool.

Loved it Loved the view and staff The convenience and closeness to el zocalo Would definitely stay here again

Customer service was 1000%. Nancy was helpful to arrange my tours online communication and were ready for when I arrived. Our reservation included breakfast and the food was delicious. Hotel is a walking distance from Templo Mayor and Zocalo. Thank you Staff Gillow for a memorable and safe stay!!