Hotel Playa Caracol

Hotels
8.0
/10
Very Good
447 reviews

What Guests Say About Their Stay

Rosario

10.0
/ 10
The room wasexactly like the picture, very clean. The view to the beach was great.

Moises

10.0
/ 10
Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.

Verified traveler

10.0
/ 10
Excelente lugar para pasarla en familia, tiene acceso a la playa y todo es muy tranquilo
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In the Area
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Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, Estado de Veracruz-Llave, Mexico, 94293

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Hotel Playa Caracol is a good choice when you are visiting Boca del Río. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Playa Caracol

Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, Estado de Veracruz-Llave, Mexico, 94293
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Discover More About Hotel Playa Caracol

Location


Staying at Hotel Playa Caracol is a good choice when you are visiting Boca del Río.

About Hotel Playa Caracol

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Playa Caracol exclusively for you.

Get precious and unforgettable moment during your stay at Hotel Playa Caracol.

All facilities in Hotel Playa Caracol

Others Hotel Playa Caracol
Others

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Tours
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Beach umbrella
  • Outdoor pool
  • Garden
  • Spa
  • Beach sun loungers
  • Pool sun loungers

General

  • Banquet
  • Smoking area
  • Parking
  • Terrace

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Elevator

Food and Drinks

  • Bar
  • Snack bar

Business Facilities

  • Meeting rooms
  • Business center

Family-friendly Facilities

  • Children pool

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hotel Playa Caracol

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Crib (infant bed) fee: MXN 350.00 per night
  • Rollaway bed fee: MXN 350.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Available rooms at Hotel Playa Caracol
39
Another facilities in Hotel Playa Caracol
Laundry service, Newspaper in lobby, Tours, Luggage storage, Porter

Frequently asked question in Hotel Playa Caracol

What are available facilities at Hotel Playa Caracol?
There are top facilites at Hotel Playa Caracol such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Playa Caracol?
The standard check-in time at Hotel Playa Caracol is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
How many stars does Hotel Playa Caracol have?
Hotel Playa Caracol is a 4.0-star hotel.
How many rooms does Hotel Playa Caracol have?
Hotel Playa Caracol has 39 rooms in total.
What are the guest reviews for Hotel Playa Caracol?
Hotel Playa Caracol is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Hotel Playa Caracol

8.0
Very Good
From 447 reviews
Cleanliness

8.4

Room Comfort

8.4

Location

9.0

Service and Facilites

8.0

Sort by
Most Relevant
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Traveler Reviews Hotel Playa Caracol

Number of reviews per page
20
40
Top reviews
Omar
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The pool was unusable (dirty green) and the restaurant staff attempt to charge me $30 pesos for warming my takeout in their microwave.
Jorge
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

It was nice and clean place, pillows were too hard, place is far from main places
Patricia E
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Rosario
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

The room wasexactly like the picture, very clean. The view to the beach was great.
Charlee
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Andrew
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Moises
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 104 week(s) ago

Hotels.com verified review

Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
ROSA
icon-Leisure
Leisure
6.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Needs an exterminator!
arturo
icon-Business and Leisure with Friends
Business and Leisure with Friends
6.0
/10
Reviewed 141 week(s) ago

Expedia Group verified review

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Jacqueline
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 144 week(s) ago

Expedia Group verified review

They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Read More
Eva
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 144 week(s) ago

Hotels.com verified review

The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Alonso
icon-Business
Business
6.0
/10
Reviewed 147 week(s) ago

Expedia Group verified review

Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Wendy I
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 166 week(s) ago

Expedia Group verified review

El hotel bastante limpio, la comida excelente y los empleados muy amables.
jesus j
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 170 week(s) ago

Expedia Group verified review

mosquitoes in the room
Juan
icon-Leisure
Leisure
10.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

Nice place
Gerardo
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 200 week(s) ago

Expedia Group verified review

The location and the close to the beach
Diana
10.0
/10
Reviewed 210 week(s) ago

Expedia Group verified review

Nice hotel. Great views of the beach!
Anthony
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 211 week(s) ago

Expedia Group verified review

Staff are not very nice. The hotel is run down.
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 212 week(s) ago

Hotels.com verified review

Excelente lugar para pasarla en familia, tiene acceso a la playa y todo es muy tranquilo
Rafael Gonzalez
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 212 week(s) ago

Expedia Group verified review

It’s a nice hotel but very outdated. Our room had peels of humidity on the wall. Wi-Fi was very slow when functioning because it was hard to get connection. There were also ants in our room. Hospitality was very friendly.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Hotel Playa Caracol

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 447 reviews
Cleanliness

8.4

Room Comfort

8.4

Location

9.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Playa Caracol

Number of reviews per page
20
40
Top reviews
Omar
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The pool was unusable (dirty green) and the restaurant staff attempt to charge me $30 pesos for warming my takeout in their microwave.
Jorge
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

It was nice and clean place, pillows were too hard, place is far from main places
Patricia E
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Rosario
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

The room wasexactly like the picture, very clean. The view to the beach was great.
Charlee
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Andrew
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Moises
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 104 week(s) ago

Hotels.com verified review

Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
ROSA
icon-Leisure
Leisure
6.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Needs an exterminator!
arturo
icon-Business and Leisure with Friends
Business and Leisure with Friends
6.0
/10
Reviewed 141 week(s) ago

Expedia Group verified review

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Jacqueline
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 144 week(s) ago

Expedia Group verified review

They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Read More
Eva
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 144 week(s) ago

Hotels.com verified review

The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Alonso
icon-Business
Business
6.0
/10
Reviewed 147 week(s) ago

Expedia Group verified review

Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Wendy I
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 166 week(s) ago

Expedia Group verified review

El hotel bastante limpio, la comida excelente y los empleados muy amables.
jesus j
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 170 week(s) ago

Expedia Group verified review

mosquitoes in the room
Juan
icon-Leisure
Leisure
10.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

Nice place
Gerardo
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 200 week(s) ago

Expedia Group verified review

The location and the close to the beach
Diana
10.0
/10
Reviewed 210 week(s) ago

Expedia Group verified review

Nice hotel. Great views of the beach!
Anthony
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 211 week(s) ago

Expedia Group verified review

Staff are not very nice. The hotel is run down.
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 212 week(s) ago

Hotels.com verified review

Excelente lugar para pasarla en familia, tiene acceso a la playa y todo es muy tranquilo
Rafael Gonzalez
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 212 week(s) ago

Expedia Group verified review

It’s a nice hotel but very outdated. Our room had peels of humidity on the wall. Wi-Fi was very slow when functioning because it was hard to get connection. There were also ants in our room. Hospitality was very friendly.
Number of reviews per page
20
40