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Velas Condos
Service Apartment
9.2
/10
Exceptional
270 reviews
What Guests Say About Their Stay
Jamielyn
10.0
/ 10
Abba was amazing! First time in México, my daughter and I spent her 8th birthday there. Our stay was quiet, and it felt like we were the only ones there!
I loved that the beach club was right out the back door and the servers were amazing :) Uber from the condo to our friends resort was only $3USD.
Walking distance to downtown and all the cute shops and food places. SODA the local store has more American options, SIX is another good option for snacks/toiletries etc. there’s a 7-11 on the main stretch between resorts too.
I got these earrings a while back and wore them the first time to Mexico. The color seemed fitting
One of the first things Abba said to me when arriving at the condos was how much she loved my earrings and how she loved the color.
(she gets off at 6pm but stayed past 9pm for our arrival and made sure the ac was on in our condo)
So when I left, I gave them to her. ❤️
I left her a little translator to hopefully help with future guests, and an energy drink i wasn’t going to be able to take through security.
She went out of her way to get my daughter a birthday cake from the local market, showing me pictures thru WhatsApp to help me decide which one to get.
She gave us tips and advice, and even the local pizza delivery WhatsApp #.
She was a wonderful host and I am glad she loves them and they look beautiful on her! 🥰
I always try and pay it forward to people, and
It makes our memorable trip even more special.
Muchas Gracias y Nos vemos pronto! ❤️
Polehencio
10.0
/ 10
First of all thank you Alba the front desk lady for everything specially my daughter’s birthday unforgettable awesome memories and thank you so much for making us feel at home and family.Velas Condos experience was the best hands down love the town and the people there.
Anne
10.0
/ 10
Alba is the best!! Another wonderful stay and she makes navigating any and all needs so easy!
In the Area
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Javier Rojo Gomez SM 2 Mz 13 Lote 2-12, Benito Juárez, Estado de Quintana Roo, Mexico, 77580
Main Facilities
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Swimming Pool
WiFi
Available Room Types in Velas Condos
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What's around Velas Condos
Javier Rojo Gomez SM 2 Mz 13 Lote 2-12, Benito Juárez, Estado de Quintana Roo, Mexico, 77580
Discover More Places
Discover More About Velas Condos
General
Near Puerto Morelos Town Square
Location
With a stay at Velas Condos, you'll be centrally located in Puerto Morelos, within a 5-minute drive of Puerto Morelos Town Square and Puerto Morelos Beach. This beach aparthotel is 12.3 mi (19.8 km) from Maroma Beach and 12.5 mi (20.1 km) from Moon Palace Golf Club.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Arrecife de Puerto Morelos National Park - 0.2 km / 0.1 mi
Ojo de Agua Beach - 0.3 km / 0.2 mi
Faro Inclinado - 0.8 km / 0.5 mi
Puerto Morelos Town Square - 0.8 km / 0.5 mi
San Jose Catholic Parish - 0.8 km / 0.5 mi
Puerto Morelos Artists’ Cooperative - 0.9 km / 0.6 mi
Puerto Morelos Beach - 2.5 km / 1.6 mi
Monumento Ruta de los Cenotes - 4.3 km / 2.7 mi
Sanctuary of Hope and Time Capsule - 4.8 km / 3 mi
Dr. Alfredo Barrera Marin Botanical Garden - 4.9 km / 3.1 mi
Jungle Spa - 5.3 km / 3.3 mi
Playa Paraiso Golf Course - 15.5 km / 9.7 mi
Cirque du Soleil Boutique at Vidanta Riviera Maya - 15.7 km / 9.7 mi
El Rey Polo Country Club - 15.8 km / 9.8 mi
Nicklaus Design Golf Course - 16.1 km / 10 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 27 km / 16.8 mi
Cozumel Intl. Airport (CZM) - 67.6 km / 42 mi
Tulum Intl. Airport (TQO) - 138.9 km / 86.3 mi
Facilities
Take advantage of recreation opportunities including an outdoor pool and bicycles to rent. Additional features at this aparthotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Business Facilities
The front desk is staffed during limited hours. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Rooms
Make yourself at home in one of the 13 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private balconies. 34-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, and housekeeping is provided on request.
All facilities in Velas Condos
Swimming Pool
Common Space
Lobby
Exterior
Others
Things to Do
- Romantic proposal packages
- Outdoor pool
- Picnic area
- Garden
- Pool sun loungers
General
- Swimming pool
- Parking
- Terrace
Transportation
- Airport transfer
- Bicycle rental
Public Facilities
- Smoke-free area
- Safety deposit box
Family-friendly Facilities
- Children pool
Connectivity
- Free WiFi
Accommodation Policy & General Information in Velas Condos
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
15:00 - 22:30
Check-out:
Before 12:00
Pets
Service Animals Allowed
Additional Policy
Professional property host/manager, Contactless check-out is available, No rollaway/extra beds available, Contactless check-in is available, Essential workers only - NO, No elevators
- Housekeeping fee: MXN 350 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
General Information
Popular Facilities | Swimming Pool, WiFi |
Check-In / Check-Out Time | From 15:00 - 22:30 - to 12:00 |
Available rooms at Velas Condos | 13 |
Number of floors in Velas Condos | 3 |
Another facilities in Velas Condos | Romantic proposal packages, Outdoor pool, Picnic area, Garden, Pool sun loungers |
Frequently asked question in Velas Condos
What are available facilities at Velas Condos?
There are top facilites at Velas Condos such as Swimming Pool, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Velas Condos?
The standard check-in time at Velas Condos is starting from 15:00 - 22:30 while the latest check-out time is at Before 12:00
How many stars does Velas Condos have?
Velas Condos is a 3.0-star hotel.
How many floors does Velas Condos have?
Velas Condos has 3 floors.
How many rooms does Velas Condos have?
Velas Condos has 13 rooms in total.
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More Reviews from Other Guests in Velas Condos
Overall Ratings & Reviews Velas Condos
Other sources (270)
9.2
Exceptional
From 270 reviews
Cleanliness
9.4
Room Comfort
9.2
Location
10.0
Service and Facilites
9.2
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Traveler Reviews Velas Condos
Number of reviews per page
20
40
Top reviews
lisa
Leisure with Partner
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
This was by far the worst experience staying at Velas Condos. We arrived late at night and all we wanted to do was get some rest. The bedroom and shoddy linens should have been our first hint at the quality of the rest of the condo. The bed linens consisted of two lumpy pillow with a pink decorative pillow and two thin sheets on the bed. Hardly luxurious, more like a youth hostel. The bathroom sink faucet sprayed water all over and the cabinet was warped and peeling from water damage. The kitchen was likely the nicest area. The living area left much to be desired with an extremely uncomfortable fold-out futon type sofa where you sink to the ground when sitting on it. The worst part of staying in the condo is the constant construction and noise against the wall of the condo. Constant loud bangin, drilling, and pounding, it was unbearable. We contacted the owner, complained and advised we wanted to check out and why. We were told to contact Expedia who had difficulty contacting the owner, no luck with the owner on a refund. We recorded the noise to submit with our complaint. Very little was done to rectify our financial situation. We scrambled all morning to find alternate accommodation and we had to pay out of pocket for new accommodation to cover the period we would have been at Velas Condos. Overall - a nightmare. Buyer beware on this place - book here at your own risk.
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Paula
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
We liked being right on the ocean.
We only stayed one night
Hilary
Leisure Family
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Room was very clean. The front desk person was amazing! Unfortunately because of the construction next door the noise was relentless starting quite early. Perhaps a warning when booking as I would likely have booked elsewhere
Victoreold
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
It was a nice clean room in a great location close to beach and downtown. Alva was a super hostess. Only thing that was amiss was the towels. A few were soiled, especially the beach towels. All in all, fantastic and comfortable stay.
Sarah
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Alba is so sweet and hospitable. Great stay. Comfortable beds.
Jamielyn
Friends and Family Family
10.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
Abba was amazing! First time in México, my daughter and I spent her 8th birthday there. Our stay was quiet, and it felt like we were the only ones there!
I loved that the beach club was right out the back door and the servers were amazing :) Uber from the condo to our friends resort was only $3USD.
Walking distance to downtown and all the cute shops and food places. SODA the local store has more American options, SIX is another good option for snacks/toiletries etc. there’s a 7-11 on the main stretch between resorts too.
I got these earrings a while back and wore them the first time to Mexico. The color seemed fitting
One of the first things Abba said to me when arriving at the condos was how much she loved my earrings and how she loved the color.
(she gets off at 6pm but stayed past 9pm for our arrival and made sure the ac was on in our condo)
So when I left, I gave them to her. ❤️
I left her a little translator to hopefully help with future guests, and an energy drink i wasn’t going to be able to take through security.
She went out of her way to get my daughter a birthday cake from the local market, showing me pictures thru WhatsApp to help me decide which one to get.
She gave us tips and advice, and even the local pizza delivery WhatsApp #.
She was a wonderful host and I am glad she loves them and they look beautiful on her! 🥰
I always try and pay it forward to people, and
It makes our memorable trip even more special.
Muchas Gracias y Nos vemos pronto! ❤️
Read More
Arnaldo Coello
Leisure Family
6.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Dirty and noises
Ese
Leisure with Partner
6.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
we liked that the property was right near the beach. The apartment was spacious and clean. The kitchen was stocked with utensils and we got water. They also were able to give us beach chairs and an umbrella. The pool was nice for a dip. There were many restaurants and entertainment options like live music. now for the bad parts, the management needs improvement. There was not enough communication before we arrived to check in, and there was a moment of panic as I thought no one was there to give me access. Eventually, it was resolved, and the manager was very responsive and apologetic after that however, my biggest pet peeve about this place was that there was no hot water in the shower and the drain was clogged. there was really nothing anyone could do about it further the cleaning does not include making the bed, which is really strange although the kitchen and floors would be cleaned. The bed will not be made and linen’s not changed. I probably would stay here again if the price made sense but I think it’s a lovely property. It just needs some extra TLC and attention from management
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Anne
10.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
Alba is the absolute best
Polehencio
Leisure with Children
10.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
First of all thank you Alba the front desk lady for everything specially my daughter’s birthday unforgettable awesome memories and thank you so much for making us feel at home and family.Velas Condos experience was the best hands down love the town and the people there.
Anne
Leisure Family
10.0
/10
Reviewed 63 week(s) ago
Expedia Group verified review
Alba is the best!! Another wonderful stay and she makes navigating any and all needs so easy!
Ruth
Leisure
10.0
/10
Reviewed 72 week(s) ago
Expedia Group verified review
Velas is a neat little condo, conveniently located close to downtown and right on the beach. The manager, Alba is friendly and helpful. She welcomed us to use the bikes and asked if we needed help with them in any way. We opted to not have housekeeping service during our stay, and Alba assured that we always had any house keeping conveniences such as fresh towels, soap, and toilet paper. She is an excellent host and we will stay there again.
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Melody
8.0
/10
Reviewed 73 week(s) ago
Expedia Group verified review
This condo had everything we needed! They also arranged a taxi for us- and shared the contact info so I felt confident- thank you
Melvin
10.0
/10
Reviewed 78 week(s) ago
Expedia Group verified review
Excellent value and location. Would definitely stay again.
Sheri
Leisure with Partner
10.0
/10
Reviewed 79 week(s) ago
Expedia Group verified review
Staff were excellent, going above and beyond to make our stay enjoyable
Maria
Leisure with Children
10.0
/10
Reviewed 80 week(s) ago
Expedia Group verified review
Really enjoyed our stay , it was perfect location and near the best food shops ! Sunrises and sunsets in plain view. Really enjoyed the 2 bedroom condo , great for our family of 5 . Thank you for the best hospitality .
Jeffrey
Leisure with Children
10.0
/10
Reviewed 96 week(s) ago
Expedia Group verified review
Easy access to fishing and diving and a really pleasant town
Kelly
Leisure with Children
6.0
/10
Reviewed 98 week(s) ago
Expedia Group verified review
I liked that the property was walking distance to the beach.
However, there was major construction of a new building right next door to our unit - loud construction daily except Sunday.
Kristina
with Partner
10.0
/10
Reviewed 99 week(s) ago
Hotels.com verified review
Although our stay was short it was a terrific one. We will definitely be back. Staff was super friendly and property is clean and well maintained.
Allma was amazing to work with on arrangements.
Lots of great little restaurants on the street and easily walkable to the downtown for any last minute items you need for the trip.
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Peter
Friends and Family Family
8.0
/10
Reviewed 100 week(s) ago
Hotels.com verified review
We loved the Velas Condos. We arrived very late and our hostess stayed to help us check in and get settled. The room and common spaces were very clean, and the location is great in the cute, developing area of Puerto Morelos. We only spent one night, but were interested in exploring more of the area. Our only complaint was that just the bedrooms are air conditioned, so the kitchen and family area were pretty hot. We slept well though!
Read More
Number of reviews per page
20
40
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