Casco View Apartments

yes there was laundryroom, iron and nice pool. the stay was very good

The staff was absolutely phenomenal! So kind and accommodating even when certain events were out of their control they were still so wonderful!

We had an issue with the hot water and good that there’s a washer but no dryer. Also, the description of the apartments is great, but didn’t have information on where, what type of neighborhood it’s located. Also, pull out couch is not really a bed and lack more bed sheets and towels for the amount of people staying. Had two issues, AC and bedroom light in room broke but was repaired quickly.

Quite disappointing. The most obvious reason for the poor review is the immediate area the property is in. I read negative reviews about this but didn’t quite get the full scope of what the neighbouring properties were like until we actually stayed there. When a property is in such a rough area, at least if the service was exceptional, it would offset the experience somewhat. This was not the case. Our negative experience and poor customer service was present throughout our stay. When we checked in at 2pm (1 hour early due to our flight arrival time), we were told we had to wait 1/2 hr in the lobby or be charged a significant amount to access the room even though it was vacant and ready. Never in the many hotels we’ve stayed at have we ever been given that option. There was no hand soap in the bathroom - a very basic, standard item. Despite registering for 3 people to stay in the room, there were only 2 pool towels, and no actual blankets or bed pillows for the pull out. The a/c in the living room cut out at some point in the night and restarted late the next afternoon. We tried texting the numbers posted in the room but did not get a response. When I brought it to the attention of the concierge the next day, he told me if we if we “had an emergency, we could have come downstairs to tell him.” Again, the main negative is the area. It’s hard to overlook the deplorable conditions of the the surrounding properties and massive poverty when the rest of the experience is subpar.

I would definitely stay here again! The immediate surrounding neighborhood is a little run down, but it’s much better only a few blocks over. The property itself is still really nice and its really convenient walk to Casco Viejo.

Honest review of apartments clean well organized minimalist, but with ok essentials in the kitchens, paper towels., few cleaning supplies look under sink., everything neat in and order. Large sliding glass window, but the view is of interesting neighborhood) ocean (window in bedroom is to hallway) medium apt-hotel housekeeping fee for partial cleaning option, a fridge/freezer, good a/c., clean ourselves and it was ok. Small bathroom. Only negative the appliances can be challenging. 2nd apt had panoramic view kudos to developers. would help out if the advertised apt could be picked. Noise was acceptable from our 2 locations minimal and part of the charm of the neighborhood, didn’t affect our sleep. Ok Initial impression there was an odor when we first came in, first apt it didn’t go away but got worse. Spoke with building personnel a few times who check us in but nothing happened, (it was carnival timeframe), contacted Casco view and immediately got service, 2 remedies were offered a new room or maintenance we should have moved the sewage gas became unbearable,, they compensated us well and moved us to another apt we appreciated. Building very secured 24 hour security. Area is rough but Not offensive. Santa Ana park nearby nice area to hangout, Casco Viejo very close. Enjoyed 28 days. The staff All very cordial and welcoming., we should have been immediately taken the room. Next door, instead of the maintenance that didn’t work , 10/10 if not for the gas fumes

The room was spotless and the decor was beautiful. The location was very convenient and the staff was friendly, in particular Marciello. The only downsides were that there was no hot water in the shower and the air conditioning vented onto the deck, making it really hot to sit on the deck.

Everything was perfect

I really enjoyed my time at Casco View good people, nice salt pool, great views.

The space was very nice.

Everything was great. Staff room etc

Buenas ! Me gustaría decirle que el lugar estaba bien limpio , el único problema fue es que el agua no estaba muy caliente , para poder tirar la basura en el piso 8 no había un tanque de basura y el inodoro se dañó así que el agua se salió pero me arreglaron tan pronto pudieron , gracias por todo , el estafas fue muy atento, gracias

The property was ok however I did not feel safe in the area it’s located

The apartment is not as pretty as how the photos show. It is close to Casco Viejo neighborhood, which is a great thing (5 minutes walk), but the neighborhood it is located is not good at all, it is a dirty and poor neighborhood, loud music till 5 am coming from neighbors, and windows do not have two-way noise reduction. The apartment has good security.

Nice roomy place !

We live this property and stay here whenever we are in town.

If you don't mind getting shot through the window or the streets, then it's perfect. Good Luck

Room was clean large and great to have kitchen and laundry in the unit. The pool is small and not really a lounging area. Overall it was super loud, dogs barking, alarms going off and immediate area a little sketch

Staff was nice, they responded quickly when I realized our coffee pot didnt work. The pool was very small and the pool area was just okay. The area around the apartments was quite rough, there's car alarms going on frequently. The street was very dirty and though the neighborhood appeared to be safe, it was not very nice for visitors. The apartment itself was clean, the pictures made it look much bigger than it actually was though. It was a comfortable bed. The kitchen was Truly bare Bones with just appliances and dish soap which was fine but you needed to go to the store immediately even for coffee

Great stay, would recommend.