Hotel Santa Cruz

The sheets don’t fit the beds, towels old. Breakfast was not included.

Cheap price, but you can do better. Rooms are tired (peeling flooring, curtains don’t fully close), very noisy (including construction type work) and bad breakfast.

Paper this wall, you hear everything next door including toilet activities. Not hot water. No extra blankets. Old run down facility.

We took a taxi from airport to the hotel. Hotel reception told us the hotel had cancelled our reservation. I contact Hotel.com customer service, and they said they will follow up with the hotel for refund. The following is Hotel.com respond : Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to get your refund. This means the current rules and restrictions for your booking apply and a refund can't be granted.

Hotel muy viejo! descuidado ,feo ,sucio ,todos los ambientes y habitación con un extraño e insoportable olor a humedad , metal y pesticida, en lavamanos también olor a podrido , colchon, sábanas ,toallas , almohadas de lo peor , desayuno no lo pude tomar porque alegan que no estaba incluido en lreserva a pesar que "sí" estaba incluido. En conclusión de la A a la Z toda calificación es de cero para este hotel.

Vert good service

My front desk lady, Ornella, was awesome! She’s so cheerful and extremely helpful!

The neighborhood is great

Great location

Noisy hotel. Rooms are painted in depressing dark colors. Inner rooms are boxes, no windows. 5 minutes to get hot water in the shower. Shower drainage is a size of a coin, takes forever to drain. Bed was terrible, pillows were razor thin. Breakfast is almost finished a 9:15 am, although it should be till 10:00 am. Broken curtain, light all day and night. Rusty fridge. Have to get tv, air condition control from reception. Had to switch room 2 times at check in. Will never stay at the hotel again. Paid same price for much better hotel in Miraflores. Exceptional, good and very good reviews: really? for this hotel. Misleading reviews, and photos in the hotel description. No in room safe, misleading and wrong. Safe is at reception.

Good hotel

The property is in a great location and the staff is very friendly. While the size of room/bed was as to be expected (nothing extravagant), multiple amenities were not included. Some of these include an ac unit, in room mini fridge, safe, and mattress topper. After spending a week here, the missing items were noticeable. I reached out to multiple people and was not able to resolve the issue before the end of my stay.

This hotel is quite basic. The breakfast is okay with flavorless coffee. The rooms are a good size with worn bedding and a soft mattress. The hotel towels are the most gray-ish and thin towels I've experienced in a while. The front desk staff do not all speak English. But the hotel is inexpensive and in a good location.

The staff are outstanding - always there to help! A five star staff!

Staff was awesome!

Staff is excellent! Very helpful and friendly.

Location, and personnel very friendly.

Two days in Lima in a safer friendly district of Mira Flores . Staff were friendly & helpful. I’d recommend this hotel. Breakfast was ok , walking distance to good restaurants , movies & the beach . Between 3-4 stars.

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Good