Sheraton Grand Krakow

Hotels
9.3
/10
Exceptional
1,003 reviews

What Guests Say About Their Stay

Marc

10.0
/ 10
If you’re visiting Kraków and want a truly memorable stay, I cannot recommend the Sheraton Grand Hotel highly enough. From the moment I arrived, the experience was exceptional. The staff genuinely went out of their way to make everything perfect - warm, professional, and incredibly attentive at every touchpoint. My room was very large, beautifully presented, and extremely comfortable - exactly what you want after a day exploring the city. Every detail felt thoughtfully considered, and it made coming back each evening a real pleasure. Before arriving, I emailed the hotel with some special dietary requirements and to arrange airport pickups, and the team could not have been more helpful or responsive. Everything was handled seamlessly, which immediately put me at ease and set the tone for the whole trip. A huge shout-out to Monika and Prince, along with the entire Sheraton Grand team. Their hospitality truly elevated my stay and made it feel special from start to finish. The location is unbeatable - right beside Wavel Castle and within perfect walking distance of everything you need to see and do in Kraków. Whether exploring the Old Town, dining by the river, or simply soaking up the atmosphere, you couldn’t ask for a better base. This hotel really is the cherry on top of a wonderful stay in a beautiful city. Five stars all the way.

Emma

10.0
/ 10
Hotel perfect for a city break, 10 minutes walk to the old town, hotel itself came with all the expectations of 5 star, impeccable service, deluxe double room was spotless with everything you needed for a pleasant stay, quality bed as expected from Sheraton hotels. Breakfast was excellent. Hotel had a small pool, sauna and jacuzzi which were spotless and well maintained Would stay again !

Mayank

10.0
/ 10
Very kind and warm staff! Comfortable stay and health spa benefits are nice to have!
In the Area
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Ul. Powisle 7, Małopolskie, Poland, Lesser Poland

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Sheraton Grand Krakow is located in area / city Lesser Poland Voivodeship. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sheraton Grand Krakow

Ul. Powisle 7, Małopolskie, Poland, Lesser Poland
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Lobby Sheraton Grand Krakow
Lobby 2 Sheraton Grand Krakow

Discover More About Sheraton Grand Krakow

General


Near Main Market Square

Location


A stay at Sheraton Grand Krakow places you in the heart of Kraków, within a 5-minute walk of Planty Park and Smok Wawelski Statue. This luxury hotel is 0.6 mi (1 km) from Wawel Cathedral and 0.9 mi (1.5 km) from Main Market Square.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Smok Wawelski Statue - 0.4 km / 0.2 mi
Planty Park - 0.4 km / 0.2 mi
Royal Road - 0.4 km / 0.3 mi
Dragon's Den - 0.4 km / 0.3 mi
Church of St Giles - 0.5 km / 0.3 mi
Archdiocesan Museum - 0.5 km / 0.3 mi
Kraków Philharmonic - 0.5 km / 0.3 mi
Archaelogical Museum of Kraków - 0.6 km / 0.4 mi
Wawel Castle - 0.7 km / 0.4 mi
Church of Saints Peter and Paul - 0.7 km / 0.4 mi
Crown Treasury and Armoury - 0.7 km / 0.4 mi
Papal Window - 0.7 km / 0.4 mi
Jagiellonian University – Collegium Juridicum - 0.7 km / 0.4 mi
Wawel Cathedral - 0.7 km / 0.4 mi
Artemis Art Gallery - 0.8 km / 0.5 mi

The preferred airport for Sheraton Grand Krakow is John Paul II - Balice Airport (KRK) - 14.5 km / 9 mi

Facilities


Relax and unwind with massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Business Facilities


Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Kraków? This hotel has 5382 square feet (500 square meters) of space consisting of conference space and meeting rooms. For a surcharge, guests may use a shuttle from the airport to the hotel (available 24 hours) and a train station pick-up service.

Dining


Satisfy your appetite for lunch or dinner at the hotel's restaurant, Anima, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Rooms


Make yourself at home in one of the 230 guestrooms featuring minibars and espresso makers. LED televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

All facilities in Sheraton Grand Krakow

Bar, Cafe and Lounge Sheraton Grand Krakow
Bar, Cafe and Lounge
Swimming Pool Sheraton Grand Krakow
Swimming Pool
Entertainment Facility Sheraton Grand Krakow
Entertainment Facility
Fitness Center Sheraton Grand Krakow
Fitness Center
Functional Hall Sheraton Grand Krakow
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Romantic proposal packages
  • Indoor pool
  • Garden
  • TV lounge
  • Health club
  • Library
  • Spa
  • Sauna

General

  • Fireplace in lobby
  • Rooftop terrace
  • Ballroom
  • Reception hall
  • Parking

Business Facilities

  • Business facilities
  • Meeting rooms
  • Business facilities
  • Conference rooms
  • Computer station

Accessibilty

  • Accessible parking
  • Wheelchair accessible
  • Disabled access friendly
  • Accessible path of travel

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Vegetarian meal
  • Breakfast

Connectivity

  • LAN Internet
  • Free WiFi

Sports and Recreations

  • Fitness center
  • Billiard

Shuttle Service

  • Train station pickup

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Sheraton Grand Krakow

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

Pets

Limited Number Of Pets In Room

Additional Policy

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott), Green Key (Foundation for Environmental Education)
  • Fee for full breakfast: approximately PLN 122 for adults and PLN 61 for children
  • Airport shuttle fee: PLN 160 per vehicle (maximum occupancy 3)
  • Self parking fee: PLN 125 per night (in/out privileges)
  • Pet fee: PLN 100.00 per accommodation, per night plus PLN 215 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 222.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sheraton Grand Krakow
230
Number of floors in Sheraton Grand Krakow
5
Another facilities in Sheraton Grand Krakow
Laundry service, Multilingual staff, Express check-in, Newspaper in lobby, Wedding service

Frequently asked question in Sheraton Grand Krakow

What are available facilities at Sheraton Grand Krakow?
There are top facilites at Sheraton Grand Krakow such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Grand Krakow?
The standard check-in time at Sheraton Grand Krakow is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Sheraton Grand Krakow provide breakfast?
Yes, Sheraton Grand Krakow provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Sheraton Grand Krakow have?
Sheraton Grand Krakow is a 5.0-star hotel.
How many floors does Sheraton Grand Krakow have?
Sheraton Grand Krakow has 5 floors.
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More Reviews from Other Guests in Sheraton Grand Krakow

Overall Ratings & Reviews Sheraton Grand Krakow

Traveloka (1)
Other sources (1,002)
9.4
Exceptional
From 1,002 reviews
Cleanliness

9.6

Room Comfort

9.4

Location

8.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Grand Krakow

Number of reviews per page
20
40
Top reviews
Marc
icon-
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

If you’re visiting Kraków and want a truly memorable stay, I cannot recommend the Sheraton Grand Hotel highly enough. From the moment I arrived, the experience was exceptional. The staff genuinely went out of their way to make everything perfect - warm, professional, and incredibly attentive at every touchpoint. My room was very large, beautifully presented, and extremely comfortable - exactly what you want after a day exploring the city. Every detail felt thoughtfully considered, and it made coming back each evening a real pleasure. Before arriving, I emailed the hotel with some special dietary requirements and to arrange airport pickups, and the team could not have been more helpful or responsive. Everything was handled seamlessly, which immediately put me at ease and set the tone for the whole trip. A huge shout-out to Monika and Prince, along with the entire Sheraton Grand team. Their hospitality truly elevated my stay and made it feel special from start to finish. The location is unbeatable - right beside Wavel Castle and within perfect walking distance of everything you need to see and do in Kraków. Whether exploring the Old Town, dining by the river, or simply soaking up the atmosphere, you couldn’t ask for a better base. This hotel really is the cherry on top of a wonderful stay in a beautiful city. Five stars all the way.
Read More
Marek
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great hotel — clean, comfortable, and very friendly staff.
Emma
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Hotel perfect for a city break, 10 minutes walk to the old town, hotel itself came with all the expectations of 5 star, impeccable service, deluxe double room was spotless with everything you needed for a pleasant stay, quality bed as expected from Sheraton hotels. Breakfast was excellent. Hotel had a small pool, sauna and jacuzzi which were spotless and well maintained Would stay again !
Read More
Chantelle
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

All of the stay was absolutely faultless. Highly recommend.
Mayank
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Very kind and warm staff! Comfortable stay and health spa benefits are nice to have!
Joeri
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Very friendly staff and prompt service. Hotel is in an ideal location of krakow
Lee
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Room was nice, clean and spacious. Staff were super friendly and welcoming. Pool and spa area was very nice.
Celia
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Excellent all round: clean hotel and room, polite, friendly and knowledgeable staff, good food, and great location. Have stayed before and would definitely stay again.
Michelle Eva Elizabeth
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Room, staff, gym and pool
Jennifer
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Spacious, clean, and very comfortable rooms! The service is always five stars.
Jose
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Everything was wonderful about this hotel. Location, staff, amenities, room size and food. I recommend this hotel 100% to anyone visiting Krakow.
Brian
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Loved this hotel, great room, great service and great food.
Henry
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

very nice hotel
Sarah
icon-Leisure
Leisure
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The room was fantastic and the location was super convenient to get to all the best places Krakow has to offer. Would absolutely stay again!
Ahmed
icon-Leisure
Leisure
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Front desk staff was very kind
Tiago
icon-Leisure
Leisure
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Phenomenal staff, especially both hostesses that were working in the ground floor restaurant during the evening. (Maria and another lady that I unfortunately don't know the name)
abdulwahab
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Good hotel Friendly staff Good location for coffees near Parking is costly 34 $ per 24 hours
Izabela
6.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

The view was not the view I have expected
Antoine
icon-Leisure
Leisure
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Very nice property, esp the interior decoration of the ground floor, comfortable room, great staff service at all levels (reception, concierge, restaurant staff, porters etc..), good food.
Carole
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Amazing. Everything was perfect
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Sheraton Grand Krakow

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Copyright © 2026 Traveloka. All rights reserved

Overall Ratings & Reviews Sheraton Grand Krakow

Traveloka (1)
Other sources (1,002)
9.4
Exceptional
From 1,002 reviews
Cleanliness

9.6

Room Comfort

9.4

Location

8.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Grand Krakow

Number of reviews per page
20
40
Top reviews
Marc
icon-
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

If you’re visiting Kraków and want a truly memorable stay, I cannot recommend the Sheraton Grand Hotel highly enough. From the moment I arrived, the experience was exceptional. The staff genuinely went out of their way to make everything perfect - warm, professional, and incredibly attentive at every touchpoint. My room was very large, beautifully presented, and extremely comfortable - exactly what you want after a day exploring the city. Every detail felt thoughtfully considered, and it made coming back each evening a real pleasure. Before arriving, I emailed the hotel with some special dietary requirements and to arrange airport pickups, and the team could not have been more helpful or responsive. Everything was handled seamlessly, which immediately put me at ease and set the tone for the whole trip. A huge shout-out to Monika and Prince, along with the entire Sheraton Grand team. Their hospitality truly elevated my stay and made it feel special from start to finish. The location is unbeatable - right beside Wavel Castle and within perfect walking distance of everything you need to see and do in Kraków. Whether exploring the Old Town, dining by the river, or simply soaking up the atmosphere, you couldn’t ask for a better base. This hotel really is the cherry on top of a wonderful stay in a beautiful city. Five stars all the way.
Read More
Marek
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great hotel — clean, comfortable, and very friendly staff.
Emma
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Hotel perfect for a city break, 10 minutes walk to the old town, hotel itself came with all the expectations of 5 star, impeccable service, deluxe double room was spotless with everything you needed for a pleasant stay, quality bed as expected from Sheraton hotels. Breakfast was excellent. Hotel had a small pool, sauna and jacuzzi which were spotless and well maintained Would stay again !
Read More
Chantelle
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

All of the stay was absolutely faultless. Highly recommend.
Mayank
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Very kind and warm staff! Comfortable stay and health spa benefits are nice to have!
Joeri
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Very friendly staff and prompt service. Hotel is in an ideal location of krakow
Lee
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Room was nice, clean and spacious. Staff were super friendly and welcoming. Pool and spa area was very nice.
Celia
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Excellent all round: clean hotel and room, polite, friendly and knowledgeable staff, good food, and great location. Have stayed before and would definitely stay again.
Michelle Eva Elizabeth
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Room, staff, gym and pool
Jennifer
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Spacious, clean, and very comfortable rooms! The service is always five stars.
Jose
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Everything was wonderful about this hotel. Location, staff, amenities, room size and food. I recommend this hotel 100% to anyone visiting Krakow.
Brian
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Loved this hotel, great room, great service and great food.
Henry
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

very nice hotel
Sarah
icon-Leisure
Leisure
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The room was fantastic and the location was super convenient to get to all the best places Krakow has to offer. Would absolutely stay again!
Ahmed
icon-Leisure
Leisure
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Front desk staff was very kind
Tiago
icon-Leisure
Leisure
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Phenomenal staff, especially both hostesses that were working in the ground floor restaurant during the evening. (Maria and another lady that I unfortunately don't know the name)
abdulwahab
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Good hotel Friendly staff Good location for coffees near Parking is costly 34 $ per 24 hours
Izabela
6.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

The view was not the view I have expected
Antoine
icon-Leisure
Leisure
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Very nice property, esp the interior decoration of the ground floor, comfortable room, great staff service at all levels (reception, concierge, restaurant staff, porters etc..), good food.
Carole
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Amazing. Everything was perfect
Number of reviews per page
20
40