2000 HOTEL Downtown Kigali

Very helpful and thoughtful staff. The outdoor space is very relaxing at night, the restaurant attached is very good (for local & Chinese cuisine with good prices). There are plenty of stores for shopping nearby. The genocide memorial, large market, and camp Kigali are very close. The area is quite safe although very busy in certain spots. The room is big, bed is big, and shower is good (good pressure and good temperature).

The room was nice but the AC was poor

The hotel is a little tired but was in a great location for me and was as I had hoped for. The room was large and clean, the staff were great, I enjoyed the buffet breakfast and the airport pickup service was very efficient and much appreciated.

The hotel itself looked well maintained. Courteous staff. Amenities were great. I really enjoyed the gym. My biggest problem was the surroundings which was crowded and noisy. This is good for business, not for some.

The place is very convenient to the all basic necessity so I prefer to stay when I come for the business trip

I knew the location was in downtown market and busy but what made it bad was the pesticide chemical usage in all rooms which made my eyes burn and resulted into skin allergies. Room had baby cockroaches and was not really clean. Food was mediocre. Beef liver for breakfast was not expected. Really let me down.

Big room, nice bathroom

It’s in the middle of everything. The incredible staff simplified my stay. Kelly, Valens, Olive, and many more, helped me navigate around the hotel/city, and couldn’t ask more. Definitely one of the best hotels in Kigali.

The room is clean, double beds with all the amenities

Healthy breakfast

The staff were super helpful during my stay and the breakfast selection was excellent. Thank you to Keza and team for helping me with an issue. 😊

The best hotel in downtown Kigali. Airport shuttle service is the best.

Shops

Poor staff service including use of fraudulent car rental and tour services

Everything was as advertised. I will definitely stay here again.

The hotel is pleasant overall and the room was very comfortable. However, I had a very bad experience with a car rental arranged through reception. I paid $100/day for a 15 year old car that was unsafe and uninsured: cracked windscreen, bald tyres (I slipped on wet roads), oil warning light, noisy engine, and it broke down on day two with an alternator failure. The insurance provided was for private use only, meaning I would not have been covered in an accident. I was asked to sign a contract only in Kinyarwanda, and when I complained, the rental company tried to blame me for the faults. I was harassed and harangued by two car rental company staff at the entrance to the hotel, trying to make me pay for an alternator/ engine repairs. I eventually got part (for the second day) of my money back from the staff member who arranged the car rental, but the experience ruined my last day in Kigali. I only got the money back after much arguing and eventually the hotel staff member accepted responsibility and liability for arranging the car rental. I had no option but to sit around the hotel for the entire day without any usual hospitality recovery like a shower, free shuttle to the airport etc. Guests should insist on using reputable, established rental companies with proper commercial insurance.

The suburb is so noisy. The people working there are so good, however the location is not the standard of current hotel industry in Rwanda.

I wnjoyed my stay here. The breakfast was really nice.

This property provides free breakfast, complimentary shuttle, and it has a good value. I highly recommend this hotel

Amazing