2000 HOTEL Downtown Kigali

Shops

Poor staff service including use of fraudulent car rental and tour services

Everything was as advertised. I will definitely stay here again.

The hotel is pleasant overall and the room was very comfortable. However, I had a very bad experience with a car rental arranged through reception. I paid $100/day for a 15 year old car that was unsafe and uninsured: cracked windscreen, bald tyres (I slipped on wet roads), oil warning light, noisy engine, and it broke down on day two with an alternator failure. The insurance provided was for private use only, meaning I would not have been covered in an accident. I was asked to sign a contract only in Kinyarwanda, and when I complained, the rental company tried to blame me for the faults. I was harassed and harangued by two car rental company staff at the entrance to the hotel, trying to make me pay for an alternator/ engine repairs. I eventually got part (for the second day) of my money back from the staff member who arranged the car rental, but the experience ruined my last day in Kigali. I only got the money back after much arguing and eventually the hotel staff member accepted responsibility and liability for arranging the car rental. I had no option but to sit around the hotel for the entire day without any usual hospitality recovery like a shower, free shuttle to the airport etc. Guests should insist on using reputable, established rental companies with proper commercial insurance.

The suburb is so noisy. The people working there are so good, however the location is not the standard of current hotel industry in Rwanda.

I wnjoyed my stay here. The breakfast was really nice.

This property provides free breakfast, complimentary shuttle, and it has a good value. I highly recommend this hotel

Amazing

Everything about this property was amazing

Perfect location, modern feel, friendly staff, good vibes

The staff was very nice and very friendly and helpful. Everyone spoke English. Breakfast buffet was incredible, including the black coffee, African tea, and the spiced tea

Good stay, good facilities. The location is a bit too crowdèd for me, but the hitel and services were good

They advertise it without showing that it’s in the heart of Kigali but it’s in downtown. However it’s the most quiet area you can imagine . Only the food is quite expensive and do not come in time when you order .

Wondetfull

The staff were accommodating and the hotel was very nice.

Staff came to our door twice to interrupt to show us an iPad menu of food options which we didn’t request. No washcloths, only one hand towel and 2 bath towels for three people. Fan needed to be serviced for noise. Airport shuttle wasn’t available

Great hotel and good servicr. Breakfast was abundant and loved the fresh juice

Amazing view from the Bamboo restaurant, amazing staff, very good food, clean. Totally with the money.

I had a great stay at 2k Hotel. The staffs especially Olive Iyonasenze, did her best in making my stay 100% satisfied. She went above and beyond to provide the best quality customer service during my time. Because of her, I ll be back. Not forgetting the other crews, Divine, Assuman, Guillaume and Jules. Thanks for making my stay in Kigali a success. I ll definitely be back.

I missed yhem al ready Those stuffs people they sre sweet Very nice and supportive