Hotel Bencoolen Singapore

Standard hotel. The AC is freezing cold, and it can't be turned down. Either keep the AC on or keep it frozen.

I booked two rooms (one family room and one room with two single beds). The family room was okay (except for the toilet which had a large yellow stain, like old water leaks that hadn't been cleaned. After flushing a few times, it faded considerably). My child's single room was stuffy and dirty (it felt like it was a room that nobody had rented and then they just put it in ours. The headboard was dusty - we had to ask the staff to clean it). The towels were especially old and worn. They were like rags, torn, and faded. It looked disgusting. We had to buy new towels the next morning. The room wasn't carpeted, and there were no slippers. We assumed a 4-star hotel would have everything, so we wore shoes instead of slippers. The breakfast had very few options, and we only ate it once because we didn't like it. Compared to my stay here three years ago, the hotel is much worse. The room rates weren't cheap either (my family booked a room for over 3 million VND per night and a family room for over 4.5 million VND). That price could get you a better quality hotel elsewhere. Very disappointing!

Room is clean, near MRT, near bus stop, near city.

A hotel with the closest access to public transport.

The receptionist was soo kindd

Quite a nice room at a pretty cheap price.

The hotel was clean, with the MRT station very close. The mosque was right next to the hotel, making it easy to get around due to the close proximity of public transportation. Finding food was also easy, with 7-Eleven and Food Dynasty. The only shame was there wasn't a bidet for those of us who are used to using one. The staff was friendly. I'll stay there again next time I go to Singapore.

No smile but a grumpy face when checking in. I asked for the lid of the bathtub and the receptionist told me to get it myself from the front desk. No curtain for the bathtub makes the floor unsafe.

The hotel is very close to the MRT, easy access to everywhere.

The hotel location is very strategic, especially access to MRT.

The staff around the breakfast area accidentally bumped into me while she was mopping backwards, just as I was about to throw away some food scraps. My drink spilled as a result, but instead of apologizing, she just clicked her tongue sharply. Very unfriendly.

The location is very close to 2 MRTs, in front of the bus stop next to the mosque.

Strategic location near MRT and pleasant mosque 💕

Strategic location near MRT and Mosque ❤️

All facilities are okay, the bathroom has no bidet.

This was my first time staying at this hotel. Overall, it's a comfortable stay for a few days. It's conveniently located right across the street from the MRT, 7-Eleven, Food Court (Food Dynasty), and bike rentals. If you're into shopping, you can easily reach Bugis Street. The main attractions are easily accessible by taking a Grab or MRT, and it's not too far. There are many Instagrammable spots within walking distance around the hotel. The hotel service is quite comfortable, though a little confusing at times, but overall, it's okay. The cleanliness of the hotel was good, at first glance, standard for hotels in general. However, we had a rather surprising experience in our room. We found a cockroach crawling across the wall near the bed. Fortunately, the hotel staff were willing to change our room. The hotel facilities were also quite comfortable, with unlimited water refills to keep us hydrated. It's a shame the room didn't have a bidet, but thankfully the bathroom in the pool area did. That's how I'll tell you. Thank you.

Since we were only staying one night, honestly, getting a comfortable rest was far from enough. The room's amenities were adequate, and thankfully, it was clean and comfortable. So, a one-day stay here was definitely worth it.

The location is great, but the hotel is super duper outdated and in need of a major renovation.

The location is very close to the MRT station. The room is clean and has complete toiletries. The room is very small, and the breakfast selection is very limited.

A fairly old but well-maintained hotel. Its advantages lie in its strategic location and very friendly receptionists.