Staying at BYPILLOW The Citadel is a good choice when you are visiting Madrid.
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BYPILLOW The Citadel
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8.8
Very Good
346 reviews
What Guests Say About Their Stay
Claudia
10.0
/ 10
Great location! It’s within walkable distance to major historic sites. Close to shops and restaurants. The rooms are located on the second floor and there is a small elevator.
Our room was well equipped with a small refrigerator, hair dryer, and a garment steamer. There was also an electric kettle, instant coffee, tea bags and complementary Biscoff cookies.
The beds were super confortable. The air conditioner was great too!
Lucas
10.0
/ 10
This place should have no negative reviews. In a perfect area and a great price. Staff is incredibly helpful and it was extremely well maintained. Couldn’t have asked for a better experience!
Liliana
10.0
/ 10
Very nice room, on the small side but had everything we needed for just one night stay, location was excellent, the building inside need a little fix but overall we were happy!!
In the Area
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Calle Espejo 2, piso 2, Madrid, Community of Madrid, Spain, 28013
Main Facilities
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Elevator
What's around BYPILLOW The Citadel
Calle Espejo 2, piso 2, Madrid, Community of Madrid, Spain, 28013
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Discover More About BYPILLOW The Citadel
General
Near Plaza Mayor
Location
With a stay at BYPILLOW The Citadel in Madrid (Madrid Centro), you'll be steps from Plaza Mayor and 6 minutes by foot from Puerta del Sol. This hostal is 0.4 mi (0.7 km) from Gran Via and 0.3 mi (0.4 km) from Royal Palace of Madrid.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
San Miguel Market - 0.1 km / 0.1 mi
Plaza Mayor - 0.2 km / 0.1 mi
Plaza de Oriente - 0.2 km / 0.1 mi
Plaza de la Villa - 0.2 km / 0.1 mi
Royal Theatre - 0.2 km / 0.1 mi
City Hall - 0.2 km / 0.1 mi
Royal Palace of Madrid - 0.4 km / 0.3 mi
Almudena Cathedral - 0.5 km / 0.3 mi
Preciados Street - 0.5 km / 0.3 mi
Puerta del Sol - 0.5 km / 0.3 mi
Sabatini Gardens - 0.6 km / 0.4 mi
El Oso y el Madrono - 0.6 km / 0.4 mi
Plaza de Callao - 0.6 km / 0.4 mi
Calle de Alcalá - 0.7 km / 0.4 mi
Gran Via - 0.7 km / 0.4 mi
The preferred airport for BYPILLOW The Citadel is Adolfo Suarez Madrid-Barajas Airport (MAD) - 23.5 km / 14.6 mi
Facilities
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Business Facilities
The front desk is staffed during limited hours. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Rooms
Make yourself at home in one of the 10 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include desks, housekeeping is provided daily, and cribs/infant beds (complimentary) can be requested.
All facilities in BYPILLOW The Citadel
Common Space
Lobby
Exterior
Bedroom
Others
Connectivity
- Free WiFi
Public Facilities
- Elevator
Accommodation Policy & General Information in BYPILLOW The Citadel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
Pets
Service Animals Allowed
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General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - 22:00 - to 11:00 |
Available rooms at BYPILLOW The Citadel | 10 |
Number of floors in BYPILLOW The Citadel | 1 |
Another facilities in BYPILLOW The Citadel | Free WiFi, Elevator |
Frequently asked question in BYPILLOW The Citadel
What is normal check-in & check-out time at BYPILLOW The Citadel?
The standard check-in time at BYPILLOW The Citadel is starting from 14:00 - 22:00 while the latest check-out time is at Before 11:00
How many stars does BYPILLOW The Citadel have?
BYPILLOW The Citadel is a 3.0-star hotel.
How many floors does BYPILLOW The Citadel have?
BYPILLOW The Citadel has 1 floors.
How many rooms does BYPILLOW The Citadel have?
BYPILLOW The Citadel has 10 rooms in total.
Is there parking at BYPILLOW The Citadel?
Yes, BYPILLOW The Citadel provides a car park. Please contact the property directly for more details.
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More Reviews from Other Guests in BYPILLOW The Citadel
Overall Ratings & Reviews BYPILLOW The Citadel
Other sources (346)
8.8
Very Good
From 346 reviews
Cleanliness
9.2
Room Comfort
8.6
Location
10.0
Service and Facilites
9.0
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Traveler Reviews BYPILLOW The Citadel
Number of reviews per page
20
40
Top reviews
Claudia
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Great location! It’s within walkable distance to major historic sites. Close to shops and restaurants. The rooms are located on the second floor and there is a small elevator.
Our room was well equipped with a small refrigerator, hair dryer, and a garment steamer. There was also an electric kettle, instant coffee, tea bags and complementary Biscoff cookies.
The beds were super confortable. The air conditioner was great too!
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Eudes
with Children
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Todo me gusto muy bueno
Lucas
with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
This place should have no negative reviews. In a perfect area and a great price. Staff is incredibly helpful and it was extremely well maintained. Couldn’t have asked for a better experience!
Liliana
with Partner
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Very nice room, on the small side but had everything we needed for just one night stay, location was excellent, the building inside need a little fix but overall we were happy!!
Xuelu
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Clean room, great location
Sarah
4.0
/10
Reviewed 36 week(s) ago
Hotels.com verified review
The location was amazing, the bed was comfortable, and the room was quite nice, but the bathroom smelled like sewage. Had to keep the bathroom door pulled all the way shut and it was still intolerable.
Ria
Leisure with Partner
8.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Central location - just some noise late at night- we walked up the stairs as we didn’t notice elevator- carpet is hallway which I always find dirty but bed area was tile. Bathroom light is dark. Supplied with fridge and coffee/ tea
Maria Teresa
6.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
I love the location of the property and the room is very spacious, very clean. The only thing that I don’t like is the check in time. Nobody is at the property. After 14 hours of flight you want to check in. But nobody is there until 2:00. So we just waited about 5 hours iand it’s freezing. And one more thing at night there is no hot shower. I already complain about it Still water is cold during the night times
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HE
Leisure with Children
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
The room is kinda of smelly (probably a smoking room)
Jonas
10.0
/10
Reviewed 77 week(s) ago
Hotels.com verified review
Really service minded staff
Bipran
Leisure with Partner
10.0
/10
Reviewed 79 week(s) ago
Expedia Group verified review
Clean and very comfortable. Staff was helpful and the best sell of this hostel is the location. It's 2 mins walk from Royal palace. 19 mins walking from Pardo muesem and central park. Room balcony opens to main Street and it's buzzing till 12am. Front desk is available from 2pm to 10pm . We stayed here for 3 nights and didn't even once needed to take metro to anywhere. Everything is at walking distance. From airport you need to change 2 metros to get to Sol station and from Sol station it's 10 mins walk to this place. Booking this place saved us lot of time and money we could have spent if staying somewhere else. Worth every penny
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Sam
Leisure with Friends
8.0
/10
Reviewed 88 week(s) ago
Expedia Group verified review
Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again
John
Friends and family Family
10.0
/10
Reviewed 101 week(s) ago
Hotels.com verified review
Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.
Mohammed Suhel
Leisure
10.0
/10
Reviewed 110 week(s) ago
Expedia Group verified review
Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient.
Michael
Leisure Family
8.0
/10
Reviewed 121 week(s) ago
Expedia Group verified review
I would have rated this hotel 5-stars had it not been for our experience on the first day. This is not an ordinary hotel, which we actually loved. It feels more like you are living in a small apartment in Madrid. It is a great location, very walkable to all major sights downtown and close to metro lines, restaurants and shopping. The room was clean, the AC was cold and it was surprisingly quiet. Everything we wanted. My only complaint was with hotel management. There is only staff there from 2pm-10pm which we knew. On the day we were to check-in our flight from the US arrived early in the morning. Earlier in the week, I messaged the hotel to inquire if there was any opportunity to drop off our bags. They told me that the day before check-in we would be sent an access code to the building which would allow us to drop off our bags early and then we could come back at 2:00 to check-in (BTW, you need an access code to enter the building at anytime of day). That was the last I heard from them. They never sent me an access code and you couldn’t reach anyone by phone. We arrived that morning with our luggage and no instructions at all. I started messaging with them the day before and all the way till check-in at 2:00 with no response. We ended up finding a luggage locker place a half mile away and stored our stuff there so we could go explore. When we finally came back at 2:30, we had to call to get access, our room wasn’t ready, we had to wait till they could let us into our room.
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Junming
Leisure Family
10.0
/10
Reviewed 125 week(s) ago
Expedia Group verified review
The room is very clean and nice, even though the hotel is in a very old building.
Kenneth
with Partner
8.0
/10
Reviewed 133 week(s) ago
Hotels.com verified review
Excellent location for centre of Madrid, short walk to Opera Metro, slightly further to Sol. Loads of cafes and bars to hand, Carrefore within 5 mins. Rooms are basic but functional and the reception is operated part of day. Easy access in and out - only (minor) downside is poor sound proofing between rooms and street. Everything else really positive.
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Miles
10.0
/10
Reviewed 136 week(s) ago
Expedia Group verified review
Excellent Location, Friendly staff. Easy check in. Perfect for a budget room.
jill
Friends and family Family
10.0
/10
Reviewed 136 week(s) ago
Hotels.com verified review
We really enjoyed the Citadel, it was in a great location and so close to loads of great places to visit. It was very clean and the room was cleaned each day we were there with lovely fresh towels. The staff we met were really friendly. Would definitely stayt here again.
CARLOS
Leisure with Partner
8.0
/10
Reviewed 143 week(s) ago
Expedia Group verified review
A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources.
Number of reviews per page
20
40
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