Hotel SH Suite Palace

Room smelled of sewage, staff denied it was a known issue (however other reviews of the same room - Room 100 - outline the same problem). As a result we had a terrible night's sleep and were both vomiting from the smell.

Room and was basic but great and clean. Great location. Staff seemed stressed and receptionist said I couldn't have another blanket when I asked for one. Horrible attitude.

We have an issue with the rooms assigned but staff was able to accommodate us in new rooms.

I will try to stay as objective as possible, because it has one of the worst hotel stays I have experienced. We booked three rooms. Service: One of the rooms smelled strongly of wastewater. We complained, and the only option offered was a smaller downgrade room. Unfortunately, that room also smelled (though not as severely). Since management was absent and the hotel was fully booked, the receptionist could only provide that solution. She mentioned that Valencia has pipe issues. As a compensation, they offered free breakfast (which I did not use or care for) along with the downgrade. The receptionist and maintenance staff were polite and tried to help, but they were not equipped or supported by management. Service rating: 1/5 (one point only for their kindness). Problem resolution rating: 0/5. Facilities: The building was separate from the main reception, requiring check-in elsewhere. Lobby lights switched off automatically if you sat still. Rooms looked decent at first glance, but the wastewater odor ruined the experience. The other two rooms (out of three) were fine. Location: Excellent location. No complaints here. Cleanliness: The rooms were clean overall, aside from the odor and some dust in the vents. Noise Levels: Very noisy. In the downgrade room, I could clearly hear the street noise. This could be improved. Air Conditioning: It's okay. Could be better. Lower temp is 68 degrees farenheit. Overall: There are better options in the location. Do not book here.

Good

We had problems with the wifi, it didn’t work.

The hotel was wonderful. Our flight was delayed and the staff were great about our late arrival. My husband’s bag was also delayed and the Reception staff were very supportive about helping us to get it delivered to the hotel. Lovely room with a little balcony overlooking a quiet street. Great location! Recommend having a Mojito at Cool - the small bar across the road from Hotel SH Ingles (Reception). Also, some great restaurants in the area - we loved the food at Espurnes. Great place to stay!

Right in the heart of Valencia. Easy to walk almost anywhere you wanted to see. Room was clean and spacious, had 3 terraces. Air conditioning worked well, fridge in room, comfortable bed and a safe location. Priced well based on comparable options, would definitely stay here again!

Really nice staff. Overall a good hotel in a great location

I enjoyed my small suite as the size was just right and there were places to sit besides the bed. The bathroom was also very well designed. The location was very central to the places to visit. I really liked the breakfast too.

This property was in a great location. The room was clean and comfortable. The only problem was it was hard to find the reception area, which was around the block..better instructions ahead of time would help.

Great experience, beautiful decoration and very delicious breakfast

Incredible location. Truly super close to the heart of downtown Valencia. You can easily walk to the Central Market, Cathedral and all the main sights to see. Nice breakfast buffet with great service. Probably one of the best check in experiences I’ve had, Rosa was so helpful. Room was spacious, nicely decorated in fresh, villa style. Just be aware that there is a separate location for Suite Palace and Ingles, with the former being separate from the main lobby and restaurant.

It was a nice experience overall . The only problem was that checking in was in a different building and for the first time with the luggage it was not fun. Also breakfast ended too early.

Good central location but there was no reception at that building which meant for a solo traveller it felt a little insecure

Great location, nice rooms and good beds

Excellent city centre hotel with great shower, comfortable beds, clean and tidy with a great breakfast. Close to the old city and restaurants. Definitely recommend.

Great location and spacious room.

Amazing hotel in a wonderful location, with a very helpful and friendly staff. Highly recommended.

Very convenient, 2 mins from placa real. "Annex" of hotel round corner, so effectively 24 hour, very helpful, reception.. All mod cons, safe, functioning air con,coffee machine(but only 4 pods). Lots of towels. Great shower.