THB Tropical Island Aparthotel

Lovely quiet stay.

Settee and beds too low. No tea and coffee supplied. No walk in shower. Require step outside bath and high safety grab bar on shower wall. Air conditioning very difficult to control. Everything else in apartment was excellent. Free bus to beach was inadequate as it does not run often enough and should also have a second stop in town centre. Sports bar is uncomfortable with cheap furniture and is far too small. The pool snack bar was excellent providing good food and drinks at very reasonable prices. Unfortunately the picnic benches are very uncomfortable for elderly folk. Restaurants and buffet meals were very good. Reception was very helpful and pleasant to deal with especially Patricia who was delightful and a wonderful hostess.

Enjoyed our stay , room was okay , staff were great , food was average & monotonous and lacked a variety of GF options . Evening entertainment was decent , distance to beach & marina okay ,

Great trip

Great amenities and welcoming friendly staff.

Room was spacious and spotless. Staff came in to change bins and make beds every day. Huge complex with things to do for everyone. As a solo traveller I still enjoyed all the amenities. Breakfast buffet was a large area with lots of great choice. Very impressed overall and will definitely return

Room was always always clean

Overall it was a good stay. The rooms could be a bit more updated as there was a lot of dust and holes in the corners of the room. We had an issue with the bathroom but had the cleaner attend the next day. The pools outside the rooms are very convenient. The staff are helpful and on hand 24/7 to provide advice and guidance.

Unfortunately, the experience did not meet my expectations. While the complex is large and has plenty of pools, the cleanliness left a lot to be desired. When we arrived, the room wasn't very clean, and I was shocked to find hair on the fresh bedsheets, which is completely unacceptable. We also noticed there were no slippers provided in the room, which added to the lack of comfort.

Staff were lovely and helpful. Room clean although a few mozzies. Air con not on in winter so it was far too hot so bought a fan from Ale hop.

The cleaning staff were very consistent, they all cleaned very well everyday and the towels were changed everyday. I had a nice relaxing 5 days here, I chose the half board and the food was excellent.

The resort itself is large, full of pools, and good value for money — no complaints there. However, our experience was unfortunately very negative due to a serious breach of security. The hotel uses duplicate door numbers — for example there are two 524s, one in “Island” and one in “Tropical.” At around 2am, our door was jimmied open by a drunk guest with his own key. We woke up to find a stranger in our bathroom using the toilet, while a child ran out of our front door into the night. He was apologetic, but the incident was frightening — someone was able to access our room while we were asleep. When I reported this to reception, the staff member laughed and asked, “What do you want me to do?” She dismissed the issue and suggested nothing could be done to make the door more secure. The maintenance worker arrived, did not speak English, translated “impossible” through our phone, and left. Thankfully, my partner is a carpenter and he personally fixed the dropped door hinges so that we could double-lock the door — meaning the door was only secure because we repaired it ourselves, not because the hotel took responsibility. Given someone was able to enter our room at night with another room key and the hotel showed no concern or willingness to address a clear security flaw, we would not stay here again. Nice hotel physically, but extremely poor safety and guest care.

Large spacious clean apartment good facilities and nice adults only pool area.

Comfortable stay

Staff very friendly and professional Adult pool areas spotless Staff amazing Fini Hassan Deago Reception girl Zara and Tih(girl on shift with Zara sorry cant spell ur name) Managers need to reward their staff for a really good Job they do. Bernie room 720

Staff friendly,if you had a problem it was sorted straight away, plenty of pools, reasonably priced

Is the best

We have stayed here twice now and found it ok both times first was all inclusive the food is good feels a bit canteen like in the restaurants the pools are good both smaller ones and the big pool. Entertainment was good by the pool with the big mat got lots of engagement maybe they should do that daily

Nice area, friendly staff, many swimming pools. Rooms need to be updated.

The heated pools were bonus, the food was reasonably varied & loads of selection. If your a picky eater or prefer british food advoid, there is choice but probably not enough.