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Hotel Astoria
Hotels
8.6
/10
Very Good
164 reviews
What Guests Say About Their Stay
Mahesh Babu
10.0
/ 10
Stay was excellent, hotel was close by to everything ( train station - 10 mins, Matter horn cable car - 15 mins walk, Spar express market - next door )
The receptionist/manger was so friendly and very helpful, I recommend this this hotel to all
Christian
10.0
/ 10
The staff is very friendly and helpful. The hotel in its style is charming. The location within Zermatt very good.
patrick
10.0
/ 10
I was very impressed with this place! I enjoyed my stay very much.. I arrived early around 10am and they allowed me to check in early. Woman at the desk was very helpful and friendly. Rooms are spacious, clean, and have a great view. Breakfast also was better than I expected and the coffee was great!
In the Area
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Steinmattstrasse 32, Postfach 469, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
Main Facilities
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Restaurant
Elevator
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Available Room Types in Hotel Astoria
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What's around Hotel Astoria
Steinmattstrasse 32, Postfach 469, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
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Discover More About Hotel Astoria
Location
Staying at Hotel Astoria is a good choice when you are visiting Zermatt.
About Hotel Astoria
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Astoria.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
Savor your favorite dishes with special cuisines from Hotel Astoria exclusively for you.
Hotel Astoria is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Hotel Astoria is the right place to stay.
All facilities in Hotel Astoria
Others
Hotel Services
- Newspaper in lobby
- Luggage storage
- Porter
- Multilingual staff
- Front desk
- Laundry service
- Concierge
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
- Elevator
Food and Drinks
- Bar
- Breakfast
Kids and Pets
- Babysitting with surcharge
Things to Do
- Spa
Nearby Facilities
- ATM/Banking
Sports and Recreations
- Ski storage
Accommodation Policy & General Information in Hotel Astoria
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Pet fee: CHF 8 per pet
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
- Resort fee: CHF 2.50 per person, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk is open daily from 8 AM - 10 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
14:00 - 22:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Elevator |
Check-In / Check-Out Time | From 14:00 - 22:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Astoria | 21 |
Number of floors in Hotel Astoria | 3 |
Another facilities in Hotel Astoria | Newspaper in lobby, Luggage storage, Porter, Multilingual staff, Front desk |
Frequently asked question in Hotel Astoria
What are available facilities at Hotel Astoria?
There are top facilites at Hotel Astoria such as Restaurant, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Astoria?
The standard check-in time at Hotel Astoria is starting from 14:00 - 22:00 while the latest check-out time is at Before 11:00
Does Hotel Astoria provide breakfast?
Yes, Hotel Astoria provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Hotel Astoria have?
Hotel Astoria is a 3.0-star hotel.
How many floors does Hotel Astoria have?
Hotel Astoria has 3 floors.
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More Reviews from Other Guests in Hotel Astoria
Overall Ratings & Reviews Hotel Astoria
Other sources (164)
8.6
Very Good
From 164 reviews
Cleanliness
8.6
Room Comfort
8.2
Location
8.2
Service and Facilites
8.8
Sort by
Most Relevant
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Traveler Reviews Hotel Astoria
Number of reviews per page
20
40
Top reviews
Penny
Leisure with Partner
6.0
/10
Reviewed 150 week(s) ago
Expedia Group verified review
Nice friendly on reception. Room very basic and dated. No kettle etc. good base though for shops and lake.
David
Leisure Family
10.0
/10
Reviewed 201 week(s) ago
Expedia Group verified review
Service was amazing, everyone was so friendly!
Mahesh Babu
Friends and Family
10.0
/10
Reviewed 211 week(s) ago
Hotels.com verified review
Stay was excellent, hotel was close by to everything ( train station - 10 mins, Matter horn cable car - 15 mins walk, Spar express market - next door )
The receptionist/manger was so friendly and very helpful, I recommend this this hotel to all
Anna
Friends and Family
8.0
/10
Reviewed 214 week(s) ago
Hotels.com verified review
The bed and comforter were super comfortable. The room and balcony were very spacious. It’s an older hotel but it’s cute and everything works. I didn’t get a chance to visit the sauna but it looks new and clean. Service staff were amazing. Wifi is very weak and unreliable.
Corin
10.0
/10
Reviewed 296 week(s) ago
Hotels.com verified review
Beautiful spacious room with Matterhorn view from the balcony.
Paul
Friends and Family
6.0
/10
Reviewed 297 week(s) ago
Hotels.com verified review
This hotel is in desperate need of an upgrade. All the fittings are old and the rooms incredibly dark. The lighting is totally inadequate. We had to use the torch on our phone to see in the wardrobe! No lounge or bar and front door locked at 22:00. Breakfast was adequate at best
However; it was very clean and the staff were pleasant and very helpful. There is a good ski room We did not use the Wellness centre so can’t comment.
It’s position in the town is good and handy for most things. Pleasant and helpful driver to shuttle you and luggage to and from station. This was obviously once a grand hotel in the middle of Zermatt but has seen little if any investment this century.
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Christian
Leisure Family
10.0
/10
Reviewed 299 week(s) ago
Expedia Group verified review
The staff is very friendly and helpful. The hotel in its style is charming. The location within Zermatt very good.
patrick
10.0
/10
Reviewed 299 week(s) ago
Hotels.com verified review
I was very impressed with this place! I enjoyed my stay very much.. I arrived early around 10am and they allowed me to check in early. Woman at the desk was very helpful and friendly. Rooms are spacious, clean, and have a great view. Breakfast also was better than I expected and the coffee was great!
Christopher
Friends and Family
10.0
/10
Reviewed 300 week(s) ago
Hotels.com verified review
Simple and straightforward mountain hotel in the middle of Zermatt. Wonderful location and the staff as fantastic - welcoming us, free and on time pickup at train, breakfast, storing our bags while we skied...
Datz
Leisure Family
10.0
/10
Reviewed 318 week(s) ago
Expedia Group verified review
Charming place with nice views. Complimentary ride to the train station is appreciated.
Amit
Leisure Family
8.0
/10
Reviewed 320 week(s) ago
Expedia Group verified review
Quite a nice hotel cozy with some view of snow capped mountains in Sept. lot of restaurants around. Breakfast is simple and enough to get the day started. Room was big with comfortable beds.
Venaida
10.0
/10
Reviewed 328 week(s) ago
Hotels.com verified review
Great location. It’s between train station and gondola ride to Matterhorn. Very friendly and helpful staff.
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 329 week(s) ago
Expedia Group verified review
Awesome staff. Great recommendations for dinner, vent over backwards for any request. Room had an awesome view of the Matterhorn.
Leslie Ann
8.0
/10
Reviewed 333 week(s) ago
Hotels.com verified review
The hotel’s location was excellent-near the town center.Our room was spacious enough for 3 people, with an amazing view of the Matterhorn.The pub downstairs was quite noisy though, even with the windows closed. Breakfast was ok, except that they don’t seem to refill the food anymore after 9am (breakfast ends at 10am). It would also be nice if they added a coffee maker in the room. Overall, still a good place to stay at in Zermatt.
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dan
10.0
/10
Reviewed 346 week(s) ago
Hotels.com verified review
very nice hotel and the staff went out of their way to help. The bar down the street could be loud if you haven't skied all day. I however, slept like a baby.
Kesh
8.0
/10
Reviewed 365 week(s) ago
Expedia Group verified review
Decent lication close to rental shop if needed, pub downstaira, close to bus stop or short 8 min walk to matterhorn lifts
Verified traveler
8.0
/10
Reviewed 389 week(s) ago
Hotels.com verified review
This hotel needs to upgrade the facilities: bed mattress, lights etc. Not quality to grade as 4 star hotel. Good room size and breakfast. Location is okay and 10 mins walking to train station and supermarket.
Verified traveler
10.0
/10
Reviewed 395 week(s) ago
Expedia Group verified review
There was me and my dad staying in the apartment for our skiing holiday. We stayed bed and breakfast. The staff were lovely and helpful, nice food. The room was clean and had everything you needed. Very good location in terms on close to bus stops to take you to whichever ski lifts. Was a very pleasant stay and we will be returning here again.
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Tim
8.0
/10
Reviewed 406 week(s) ago
Expedia Group verified review
Overall a good stay. Staff helpful and friendly. Room comfortable and very clean. Showers worked well with high pressure and plenty of hot water. Breakfast good with decent coffee, which was nice. Sauna and steam room all brand new and a nice extra to have.
Only downside is the Papperla bar downstairs. This can get very noisy. It’s a Zermatt institution so not likely to go away any time soon! It’s a shame as it does affect the hotel. Earplugs would help, but I heard from people in the rooms directly above the bar that they could feel the bass through their room.
Read More
juu
10.0
/10
Reviewed 417 week(s) ago
Expedia Group verified review
Really love this hotel and location. It does provide free shuttle from Zermatt stations. Just need to inform the hotel before you arrive. When I reach zermatt station, I call the hotel for the free shuttle and was inform that there be a fee for it. I was very surprised because when I booked, it mention with free shuttle. Anyway I decided to walk all the way to the hotel. It was a lovely walk and surprisingly it was not far. About 5~ minutes.
When I reach the hotel, the receptionist did apologies for the misunderstand about the free shuttle because he was new there. Just 2 days at his work. I was promised a room with Matterhorn view on the top floor and the receptions make a mistake and wanted to give me another room on the 2nd floor. After much hesitation, the reception managed to fine my records with my correct room ands did apologies again. Other than that, everything was perfect. The room was spaces and the baloney with the Matterhorn view was beautiful. Breakfast was great too.
I would definitely stay again at this hotel if in Zermatt. And would recommend this hotel.
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Hotel Astoria
Other sources (164)
8.6
Very Good
From 164 reviews
Cleanliness
8.6
Room Comfort
8.2
Location
8.2
Service and Facilites
8.8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hotel Astoria
Number of reviews per page
20
40
Top reviews
Penny
Leisure with Partner
6.0
/10
Reviewed 150 week(s) ago
Expedia Group verified review
Nice friendly on reception. Room very basic and dated. No kettle etc. good base though for shops and lake.
David
Leisure Family
10.0
/10
Reviewed 201 week(s) ago
Expedia Group verified review
Service was amazing, everyone was so friendly!
Mahesh Babu
Friends and Family
10.0
/10
Reviewed 211 week(s) ago
Hotels.com verified review
Stay was excellent, hotel was close by to everything ( train station - 10 mins, Matter horn cable car - 15 mins walk, Spar express market - next door )
The receptionist/manger was so friendly and very helpful, I recommend this this hotel to all
Anna
Friends and Family
8.0
/10
Reviewed 214 week(s) ago
Hotels.com verified review
The bed and comforter were super comfortable. The room and balcony were very spacious. It’s an older hotel but it’s cute and everything works. I didn’t get a chance to visit the sauna but it looks new and clean. Service staff were amazing. Wifi is very weak and unreliable.
Corin
10.0
/10
Reviewed 296 week(s) ago
Hotels.com verified review
Beautiful spacious room with Matterhorn view from the balcony.
Paul
Friends and Family
6.0
/10
Reviewed 297 week(s) ago
Hotels.com verified review
This hotel is in desperate need of an upgrade. All the fittings are old and the rooms incredibly dark. The lighting is totally inadequate. We had to use the torch on our phone to see in the wardrobe! No lounge or bar and front door locked at 22:00. Breakfast was adequate at best
However; it was very clean and the staff were pleasant and very helpful. There is a good ski room We did not use the Wellness centre so can’t comment.
It’s position in the town is good and handy for most things. Pleasant and helpful driver to shuttle you and luggage to and from station. This was obviously once a grand hotel in the middle of Zermatt but has seen little if any investment this century.
Read More
Christian
Leisure Family
10.0
/10
Reviewed 299 week(s) ago
Expedia Group verified review
The staff is very friendly and helpful. The hotel in its style is charming. The location within Zermatt very good.
patrick
10.0
/10
Reviewed 299 week(s) ago
Hotels.com verified review
I was very impressed with this place! I enjoyed my stay very much.. I arrived early around 10am and they allowed me to check in early. Woman at the desk was very helpful and friendly. Rooms are spacious, clean, and have a great view. Breakfast also was better than I expected and the coffee was great!
Christopher
Friends and Family
10.0
/10
Reviewed 300 week(s) ago
Hotels.com verified review
Simple and straightforward mountain hotel in the middle of Zermatt. Wonderful location and the staff as fantastic - welcoming us, free and on time pickup at train, breakfast, storing our bags while we skied...
Datz
Leisure Family
10.0
/10
Reviewed 318 week(s) ago
Expedia Group verified review
Charming place with nice views. Complimentary ride to the train station is appreciated.
Amit
Leisure Family
8.0
/10
Reviewed 320 week(s) ago
Expedia Group verified review
Quite a nice hotel cozy with some view of snow capped mountains in Sept. lot of restaurants around. Breakfast is simple and enough to get the day started. Room was big with comfortable beds.
Venaida
10.0
/10
Reviewed 328 week(s) ago
Hotels.com verified review
Great location. It’s between train station and gondola ride to Matterhorn. Very friendly and helpful staff.
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 329 week(s) ago
Expedia Group verified review
Awesome staff. Great recommendations for dinner, vent over backwards for any request. Room had an awesome view of the Matterhorn.
Leslie Ann
8.0
/10
Reviewed 333 week(s) ago
Hotels.com verified review
The hotel’s location was excellent-near the town center.Our room was spacious enough for 3 people, with an amazing view of the Matterhorn.The pub downstairs was quite noisy though, even with the windows closed. Breakfast was ok, except that they don’t seem to refill the food anymore after 9am (breakfast ends at 10am). It would also be nice if they added a coffee maker in the room. Overall, still a good place to stay at in Zermatt.
Read More
dan
10.0
/10
Reviewed 346 week(s) ago
Hotels.com verified review
very nice hotel and the staff went out of their way to help. The bar down the street could be loud if you haven't skied all day. I however, slept like a baby.
Kesh
8.0
/10
Reviewed 365 week(s) ago
Expedia Group verified review
Decent lication close to rental shop if needed, pub downstaira, close to bus stop or short 8 min walk to matterhorn lifts
Verified traveler
8.0
/10
Reviewed 389 week(s) ago
Hotels.com verified review
This hotel needs to upgrade the facilities: bed mattress, lights etc. Not quality to grade as 4 star hotel. Good room size and breakfast. Location is okay and 10 mins walking to train station and supermarket.
Verified traveler
10.0
/10
Reviewed 395 week(s) ago
Expedia Group verified review
There was me and my dad staying in the apartment for our skiing holiday. We stayed bed and breakfast. The staff were lovely and helpful, nice food. The room was clean and had everything you needed. Very good location in terms on close to bus stops to take you to whichever ski lifts. Was a very pleasant stay and we will be returning here again.
Read More
Tim
8.0
/10
Reviewed 406 week(s) ago
Expedia Group verified review
Overall a good stay. Staff helpful and friendly. Room comfortable and very clean. Showers worked well with high pressure and plenty of hot water. Breakfast good with decent coffee, which was nice. Sauna and steam room all brand new and a nice extra to have.
Only downside is the Papperla bar downstairs. This can get very noisy. It’s a Zermatt institution so not likely to go away any time soon! It’s a shame as it does affect the hotel. Earplugs would help, but I heard from people in the rooms directly above the bar that they could feel the bass through their room.
Read More
juu
10.0
/10
Reviewed 417 week(s) ago
Expedia Group verified review
Really love this hotel and location. It does provide free shuttle from Zermatt stations. Just need to inform the hotel before you arrive. When I reach zermatt station, I call the hotel for the free shuttle and was inform that there be a fee for it. I was very surprised because when I booked, it mention with free shuttle. Anyway I decided to walk all the way to the hotel. It was a lovely walk and surprisingly it was not far. About 5~ minutes.
When I reach the hotel, the receptionist did apologies for the misunderstand about the free shuttle because he was new there. Just 2 days at his work. I was promised a room with Matterhorn view on the top floor and the receptions make a mistake and wanted to give me another room on the 2nd floor. After much hesitation, the reception managed to fine my records with my correct room ands did apologies again. Other than that, everything was perfect. The room was spaces and the baloney with the Matterhorn view was beautiful. Breakfast was great too.
I would definitely stay again at this hotel if in Zermatt. And would recommend this hotel.
Read More
Number of reviews per page
20
40