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Renaissance Phuket Resort & Spa
Resorts
9.1
/10
Exceptional
722 reviews
What Guests Say About Their Stay
Tanittha K.
9.7
/ 10
The atmosphere around the hotel is very nice, the beach is pretty, the rooms are clean and very comfortable. Breakfast is very good Like most of the hotels that have come. If there is a chance to return to the course again.
See original
Christon
10.0
/ 10
The property was immaculate. Well designed, maintained and beautiful. The staff was friendly, ultra respectful, vigilant, extra attention to detail, and do their absolute best.
The food was fresh and delicious. Everything was made fresh, including if you asked for a glass of juice. They will literally squeeze the fruit into juice for you to drink.
This property was everything and more.
sandeep
10.0
/ 10
Great location right on the beach, away from all the hustle-bustle
designed and well mantained
Wendy
10.0
/ 10
Beautiful property, immaculately maintained, amazing staff, perfect beach - eco friendly more than I’ve seen elsewhere from straws to coffee cup covers. Near Phuket International airport.
In the Area
See Map
555 Moo 3, Mai Khao, Mai Khao, Thalang District, Phuket, Thailand, 83110
Main Facilities
Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Read More
Available Room Types in Renaissance Phuket Resort & Spa
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Renaissance Phuket Resort & Spa
555 Moo 3, Mai Khao, Mai Khao, Thalang District, Phuket, Thailand, 83110
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Discover More About Renaissance Phuket Resort & Spa
Location
Staying at Renaissance Phuket Resort & Spa is a good choice when you are visiting Mai Khao.
About Renaissance Phuket Resort & Spa
This resort is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Renaissance Phuket Resort & Spa.
Renaissance Phuket Resort & Spa is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.
From business event to corporate gathering, Renaissance Phuket Resort & Spa provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Renaissance Phuket Resort & Spa, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Renaissance Phuket Resort & Spa is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Renaissance Phuket Resort & Spa is suitable for you who value privacy during your stay.
This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The resort’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Renaissance Phuket Resort & Spa exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Renaissance Phuket Resort & Spa is a resort with great comfort and excellent service according to most resort's guests.
Get precious and unforgettable moment during your stay at Renaissance Phuket Resort & Spa.
All facilities in Renaissance Phuket Resort & Spa
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Lobby
Things to Do
- Barbecue
- Beach umbrella
- Entertainment for adults
- Entertainment for children
- Fitness center
- Garden
- Karaoke
- Massage
- Outdoor facilities
- Outdoor pool
- Picnic area
- Pool sun loungers
- Private beach
- Spa
- Sun loungers
- Waterslide
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- DVD player
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Separate shower and tub
- Shower
- TV
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Porter
- Tours
- Wedding service
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Beach Bar
- Buffet breakfast
- Cafe
- Hot breakfast
- Poolside bar
- Snack bar
- Dietary menu
Sports and Recreations
- Aerobics
- Aquafit
- Beach volleyball
- Billiard
- Canoeing
- Cycling
- Fitness center
- Game room
- Water sport
- Windsurfing
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Non-smoking room
- Swimming pool
- Terrace
Transportation
- Airport transfer
- Area shuttle
- Area shuttle with surcharge
- Bicycle rental
- Shopping center shuttle
- Valet parking
Business Facilities
- Business facilities
- Computer station
- Conference hostess
- Conference room
- Meeting facilities
- Projector
Nearby Facilities
- ATM/Banking
- Gift shop
- Shops
- Supermarket
Accessibilty
- Accessible parking
- In-room accessibility
- Wheelchair accessible
Family-friendly Facilities
- Kids club
- Children pool
Kids and Pets
- Babysitting with surcharge
- Highchairs
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Renaissance Phuket Resort & Spa
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Deposit
Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
Pets
Pets are not allowed in the accommodation.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Renaissance Phuket Resort & Spa | 180 |
Number of floors in Renaissance Phuket Resort & Spa | 4 |
Another facilities in Renaissance Phuket Resort & Spa | Barbecue, Beach umbrella, Entertainment for adults, Entertainment for children, Fitness center |
Frequently asked question in Renaissance Phuket Resort & Spa
What are available facilities at Renaissance Phuket Resort & Spa?
There are top facilites at Renaissance Phuket Resort & Spa such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Renaissance Phuket Resort & Spa?
The standard check-in time at Renaissance Phuket Resort & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Renaissance Phuket Resort & Spa provide breakfast?
Yes, Renaissance Phuket Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Renaissance Phuket Resort & Spa have?
Renaissance Phuket Resort & Spa is a 5.0-star hotel.
How many floors does Renaissance Phuket Resort & Spa have?
Renaissance Phuket Resort & Spa has 4 floors.
See All
More Reviews from Other Guests in Renaissance Phuket Resort & Spa
Overall Ratings & Reviews Renaissance Phuket Resort & Spa
Traveloka (18)
Other sources (704)
9.2
Exceptional
From 704 reviews
Cleanliness
9.4
Room Comfort
9.4
Location
7.8
Service and Facilites
9.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Renaissance Phuket Resort & Spa
Number of reviews per page
20
40
Top reviews
Christon
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The property was immaculate. Well designed, maintained and beautiful. The staff was friendly, ultra respectful, vigilant, extra attention to detail, and do their absolute best.
The food was fresh and delicious. Everything was made fresh, including if you asked for a glass of juice. They will literally squeeze the fruit into juice for you to drink.
This property was everything and more.
Read More
sandeep
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Great location right on the beach, away from all the hustle-bustle
designed and well mantained
Olivia
Friends and Family
8.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
Renaissance Phuket is a great hotel with an amazing outdoor space and swimming pool. It does need renovation in the rooms and bar area and a bit more attention to cleanness. Some of the staff are really good with a great sense of service. We have been coming for years, but we can’t help to notice that the service and amenities are going down every year. No more welcome plate or snacks, no more turn down service, food in room service is not to standard, they bring food without any protection on it on some occasions. Overall we love this place but it needs to go back to its original standard.
Read More
KHILNA
8.0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
Amazing Property. I wished the common toilets around the reception would be cleaner.
Wendy
10.0
/10
Reviewed 49 week(s) ago
Hotels.com verified review
Beautiful property, immaculately maintained, amazing staff, perfect beach - eco friendly more than I’ve seen elsewhere from straws to coffee cup covers. Near Phuket International airport.
ANTINO
Leisure
10.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
PROPERTY ITSELF LOVELY BUT IT HAS IT'S PROS & CONS. NICE PLACE TO RELAX FOR A PEACE OF MIND. LIMITED TRANSPORTATION AS YOU ARE SO FAR OUT FROM ALL THE EXTRAORDINARY SIGHTSEEING & EXCURSIONS.
Moshe
10.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
Amazing luxery hotel. Very good service.Very kind staff.
Verified traveler
4.0
/10
Reviewed 53 week(s) ago
Hotels.com verified review
The beach is very nice and clean. Also, the tropical garden and design of the hotel is nice and modern. The personnel is super friendly.
However, this hotel is not a 5 star class hotel compared to other global standards and 5 star hotels on Phuket for following reasons:
- the pool is very very small and totally crowded. It is not a pleasure to use the pool and I rate a pool experience high. In case the waves are very high there is no alternative and a hotel of this size would need a pool to swim some lanes...
- the prices are absolutely way to overprized compared to a usual price- performance ratio. Besides the high price niveau which cannot be justified by exceptional quality, additionally a service fee of 10% is added e.g. in the restaurant plus 7% VAT, so additionally 17% on top of the already high prices.
- the hotel pays attention to sustainability. However, the same hotel uses a bug spray in the garden area which led to a situation that on the next day a lot of dead bugs such as bees were laying all over the place. The hotel does this in good purpose because a lot of tourists do not like bugs, however, this is contradicting the sustainability concept and let those animals live here as they belong to Phuket and this area as well. If tourists cannot handle a bug in the tropical area, they should stay away from traveling here. Put nature first and allow some butterflies such as other resorts.
- an earlier checkin was not possible although the room was ready.
Read More
Prem
Leisure with Partner
10.0
/10
Reviewed 60 week(s) ago
Expedia Group verified review
Nice.
Excellent service. All staff super helpful. Credit to the hotel.
No beach access only downside. There is a beach you can see but not go on - cliff.
joshua
Leisure with Partner
10.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
They have a wonderful restaurant and breakfast option. Staff is wonderful, as is the massage and spa options, too notch spa experience.
Brendan
Leisure Family
8.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
Incredible service from the staff / very attentive and proactive. Lovely food, great room, good price. Wonderful location on the Mai Khao
Sami
Leisure with Partner
10.0
/10
Reviewed 72 week(s) ago
Expedia Group verified review
Very nice resort on the beach. Great room with all amenities. Pool is great and service was amazing. Food in both restaurants was varied and delicious.
Leslie
Leisure with Partner
10.0
/10
Reviewed 82 week(s) ago
Expedia Group verified review
For us the Villa with own pool is the best option to go for. Last time we stayed we had breakfast and diner included whereas this time we went for all meals plus two cocktails each day and a treatment each in the Spa. Having all meals was a mistake as we found that we couldn’t eat everything but for those with a large appetite it would be worthwhile.
We would like to mention the lady who made up our Villa every day. Her name was Amm and she was a treasure being super efficient.
Read More
Mayank
Leisure with Children
8.0
/10
Reviewed 85 week(s) ago
Expedia Group verified review
Very nice property.. beach access was a big advantage. Awesome spa. Very polite and helpful staff. Kids pool was a perfect spot to let kids have a good time in the shade.
Thomas
Leisure
10.0
/10
Reviewed 96 week(s) ago
Expedia Group verified review
The staff could not help you enough the rooms where spot on
Olena
Leisure
10.0
/10
Reviewed 100 week(s) ago
Expedia Group verified review
I loved our stay. The hotel is very convinient, rooms are fantastic. Very clean. The gym is the best I have seen and very unique for the hotel. Starbucks with protein shakes is unexpected and very great addition. The territory is cozy, which makes hotel stay pleasant. Only is the food is Ok, Sand restaurant has much to offer but the taste is average, would be great to improve it :) Overall I will definitely recommend the property and will back myself! Love it ☺️
Read More
hassan
Leisure with Children
2.0
/10
Reviewed 107 week(s) ago
Expedia Group verified review
We stayed in this hotel for only two days as a family they are only advertising the villas so don’t trust what you see. Please see the pictures for more reality if you do not mind hearing a rooster every five minutes then this is the perfect place for you, but most importantly, if you’re OK with mold in your bathroom and dirty room and this is definitely the perfect place for your vacation. It was a very tough experience for my daughter who is three-year-old as she woke up with and bites everywhere inside of her crib or you can call it playpen because they don’t give you a crib.. we originally booked a full week but I had to fight with Expedia and the hotel to get reimbursed because originally they refused to reimburse me even with all the ant bites on my daughter. I complained earlier in the morning about the ant bites, and then they came and cleaned. Then on the day I had to call them again for the same problem after my daughter’s afternoon nap, and more bites. OK and the food was somewhat OK as well. Definitely not worth more than $200 a day including everything.
Read More
Douglas
Business and Leisure with Friends
10.0
/10
Reviewed 107 week(s) ago
Expedia Group verified review
This was one of my one of my favorite resorts in the world….the staff is extremely accommodating, the property and pool are beautiful and the food is totally awesome
Rita
Leisure with Partner
8.0
/10
Reviewed 109 week(s) ago
Expedia Group verified review
The property itself was everything you’d expect from Marriott. However, there was a chicken and rooster habitat just beyond a wire fence about 20ft from our room’s front door. The rooster’s concept of time was just as screwed up as ours with their faint crowing. When we first arrived there was a very strong urine smell that we determined was coming from the rug under the bed. Once we notified the front desk, they immediately came and, per our request, removed the rug entirely. The staff was very friendly and took care of it very quickly. Once settled in, we took a nap and called the front to see if we could get some coffee delivered to us because it was 5 am before their breakfast opened. However, we were sorely disappointed to be given 2 instant coffee satchels accompanied by 2 instant creamer satchels on a tray. Aside from all this, the room was immaculate with heated toilet seat and a bidet. The bathroom itself was enclosed in a half glass wall with venetian blinds. Our room was always stocked with the complimentary water bottles. And their breakfast buffet was phenomenal! The servers were all on point with taking our drink orders, taking our plates and assisting where they could. Everyone there was so friendly and helpful. Last but not least, we had friends staying at another hotel next to us and upon meeting them for dinner and breakfast at their hotel, we were grateful that we stayed at the Renaissance by Marriott.
Read More
Christian Luther
Leisure with Partner
2.0
/10
Reviewed 110 week(s) ago
Expedia Group verified review
#1- People here are the MOST INCONSIDERATE, we had death in the family sobwe neesed to shorten our stay, but they still charged us with the penalties.
#2- Our room is by a MURKY WATER they call lagoon, creepy, jurassic park feels with baby crocodiles (or whatever those creatures were) floating around the black water. Dark dark, ambience, limited staff.
#3- Mai Khao area is a tourist trap and can be your worst vacation nightmare.
Would never reccomend this.
Read More
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Renaissance Phuket Resort & Spa
Traveloka (18)
Other sources (704)
9.2
Exceptional
From 704 reviews
Cleanliness
9.4
Room Comfort
9.4
Location
7.8
Service and Facilites
9.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Renaissance Phuket Resort & Spa
Number of reviews per page
20
40
Top reviews
Christon
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The property was immaculate. Well designed, maintained and beautiful. The staff was friendly, ultra respectful, vigilant, extra attention to detail, and do their absolute best.
The food was fresh and delicious. Everything was made fresh, including if you asked for a glass of juice. They will literally squeeze the fruit into juice for you to drink.
This property was everything and more.
Read More
sandeep
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Great location right on the beach, away from all the hustle-bustle
designed and well mantained
Olivia
Friends and Family
8.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
Renaissance Phuket is a great hotel with an amazing outdoor space and swimming pool. It does need renovation in the rooms and bar area and a bit more attention to cleanness. Some of the staff are really good with a great sense of service. We have been coming for years, but we can’t help to notice that the service and amenities are going down every year. No more welcome plate or snacks, no more turn down service, food in room service is not to standard, they bring food without any protection on it on some occasions. Overall we love this place but it needs to go back to its original standard.
Read More
KHILNA
8.0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
Amazing Property. I wished the common toilets around the reception would be cleaner.
Wendy
10.0
/10
Reviewed 49 week(s) ago
Hotels.com verified review
Beautiful property, immaculately maintained, amazing staff, perfect beach - eco friendly more than I’ve seen elsewhere from straws to coffee cup covers. Near Phuket International airport.
ANTINO
Leisure
10.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
PROPERTY ITSELF LOVELY BUT IT HAS IT'S PROS & CONS. NICE PLACE TO RELAX FOR A PEACE OF MIND. LIMITED TRANSPORTATION AS YOU ARE SO FAR OUT FROM ALL THE EXTRAORDINARY SIGHTSEEING & EXCURSIONS.
Moshe
10.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
Amazing luxery hotel. Very good service.Very kind staff.
Verified traveler
4.0
/10
Reviewed 53 week(s) ago
Hotels.com verified review
The beach is very nice and clean. Also, the tropical garden and design of the hotel is nice and modern. The personnel is super friendly.
However, this hotel is not a 5 star class hotel compared to other global standards and 5 star hotels on Phuket for following reasons:
- the pool is very very small and totally crowded. It is not a pleasure to use the pool and I rate a pool experience high. In case the waves are very high there is no alternative and a hotel of this size would need a pool to swim some lanes...
- the prices are absolutely way to overprized compared to a usual price- performance ratio. Besides the high price niveau which cannot be justified by exceptional quality, additionally a service fee of 10% is added e.g. in the restaurant plus 7% VAT, so additionally 17% on top of the already high prices.
- the hotel pays attention to sustainability. However, the same hotel uses a bug spray in the garden area which led to a situation that on the next day a lot of dead bugs such as bees were laying all over the place. The hotel does this in good purpose because a lot of tourists do not like bugs, however, this is contradicting the sustainability concept and let those animals live here as they belong to Phuket and this area as well. If tourists cannot handle a bug in the tropical area, they should stay away from traveling here. Put nature first and allow some butterflies such as other resorts.
- an earlier checkin was not possible although the room was ready.
Read More
Prem
Leisure with Partner
10.0
/10
Reviewed 60 week(s) ago
Expedia Group verified review
Nice.
Excellent service. All staff super helpful. Credit to the hotel.
No beach access only downside. There is a beach you can see but not go on - cliff.
joshua
Leisure with Partner
10.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
They have a wonderful restaurant and breakfast option. Staff is wonderful, as is the massage and spa options, too notch spa experience.
Brendan
Leisure Family
8.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
Incredible service from the staff / very attentive and proactive. Lovely food, great room, good price. Wonderful location on the Mai Khao
Sami
Leisure with Partner
10.0
/10
Reviewed 72 week(s) ago
Expedia Group verified review
Very nice resort on the beach. Great room with all amenities. Pool is great and service was amazing. Food in both restaurants was varied and delicious.
Leslie
Leisure with Partner
10.0
/10
Reviewed 82 week(s) ago
Expedia Group verified review
For us the Villa with own pool is the best option to go for. Last time we stayed we had breakfast and diner included whereas this time we went for all meals plus two cocktails each day and a treatment each in the Spa. Having all meals was a mistake as we found that we couldn’t eat everything but for those with a large appetite it would be worthwhile.
We would like to mention the lady who made up our Villa every day. Her name was Amm and she was a treasure being super efficient.
Read More
Mayank
Leisure with Children
8.0
/10
Reviewed 85 week(s) ago
Expedia Group verified review
Very nice property.. beach access was a big advantage. Awesome spa. Very polite and helpful staff. Kids pool was a perfect spot to let kids have a good time in the shade.
Thomas
Leisure
10.0
/10
Reviewed 96 week(s) ago
Expedia Group verified review
The staff could not help you enough the rooms where spot on
Olena
Leisure
10.0
/10
Reviewed 100 week(s) ago
Expedia Group verified review
I loved our stay. The hotel is very convinient, rooms are fantastic. Very clean. The gym is the best I have seen and very unique for the hotel. Starbucks with protein shakes is unexpected and very great addition. The territory is cozy, which makes hotel stay pleasant. Only is the food is Ok, Sand restaurant has much to offer but the taste is average, would be great to improve it :) Overall I will definitely recommend the property and will back myself! Love it ☺️
Read More
hassan
Leisure with Children
2.0
/10
Reviewed 107 week(s) ago
Expedia Group verified review
We stayed in this hotel for only two days as a family they are only advertising the villas so don’t trust what you see. Please see the pictures for more reality if you do not mind hearing a rooster every five minutes then this is the perfect place for you, but most importantly, if you’re OK with mold in your bathroom and dirty room and this is definitely the perfect place for your vacation. It was a very tough experience for my daughter who is three-year-old as she woke up with and bites everywhere inside of her crib or you can call it playpen because they don’t give you a crib.. we originally booked a full week but I had to fight with Expedia and the hotel to get reimbursed because originally they refused to reimburse me even with all the ant bites on my daughter. I complained earlier in the morning about the ant bites, and then they came and cleaned. Then on the day I had to call them again for the same problem after my daughter’s afternoon nap, and more bites. OK and the food was somewhat OK as well. Definitely not worth more than $200 a day including everything.
Read More
Douglas
Business and Leisure with Friends
10.0
/10
Reviewed 107 week(s) ago
Expedia Group verified review
This was one of my one of my favorite resorts in the world….the staff is extremely accommodating, the property and pool are beautiful and the food is totally awesome
Rita
Leisure with Partner
8.0
/10
Reviewed 109 week(s) ago
Expedia Group verified review
The property itself was everything you’d expect from Marriott. However, there was a chicken and rooster habitat just beyond a wire fence about 20ft from our room’s front door. The rooster’s concept of time was just as screwed up as ours with their faint crowing. When we first arrived there was a very strong urine smell that we determined was coming from the rug under the bed. Once we notified the front desk, they immediately came and, per our request, removed the rug entirely. The staff was very friendly and took care of it very quickly. Once settled in, we took a nap and called the front to see if we could get some coffee delivered to us because it was 5 am before their breakfast opened. However, we were sorely disappointed to be given 2 instant coffee satchels accompanied by 2 instant creamer satchels on a tray. Aside from all this, the room was immaculate with heated toilet seat and a bidet. The bathroom itself was enclosed in a half glass wall with venetian blinds. Our room was always stocked with the complimentary water bottles. And their breakfast buffet was phenomenal! The servers were all on point with taking our drink orders, taking our plates and assisting where they could. Everyone there was so friendly and helpful. Last but not least, we had friends staying at another hotel next to us and upon meeting them for dinner and breakfast at their hotel, we were grateful that we stayed at the Renaissance by Marriott.
Read More
Christian Luther
Leisure with Partner
2.0
/10
Reviewed 110 week(s) ago
Expedia Group verified review
#1- People here are the MOST INCONSIDERATE, we had death in the family sobwe neesed to shorten our stay, but they still charged us with the penalties.
#2- Our room is by a MURKY WATER they call lagoon, creepy, jurassic park feels with baby crocodiles (or whatever those creatures were) floating around the black water. Dark dark, ambience, limited staff.
#3- Mai Khao area is a tourist trap and can be your worst vacation nightmare.
Would never reccomend this.
Read More
Number of reviews per page
20
40