Holiday Inn NYC - LOWER EAST SIDE, an IHG Hotel

Location is close to so many restaurants and shopping. Excellent hotel staff! Rooms and entire hotel areas very clean and comfortable!

The location is good for the lower east side area. However, it seems as though this house houses homeless people. Which I am all about, however when paying a not cheap nightly rate, I would prefer to not have that. First night we stayed, there were people sleeping on the couches in the lobby. Which then also meant that the complimentary water/coffee/ tea was then never put back out.

Very pleased with our stay there. Would definitely stay there again.

The team and facility are great. The location is close to Brooklyn and easy to navigate to lots of places in Manhattan. There are food, fitness, shopping and entertainment options all nearby.

First room we were given had a soaked rug. Looked like a refrigerator leak. Gross. Next room was good. Staff not very outgoing. Fine though.

This was our second stay at this hotel, and would probably not stay again. Previously stayed in 2022. It is a good location for subway and walking places downtown. Reasonable price for manhattan. The rooms were spacious, clean & comfortable. However, the first few floors of the hotel have been turned into some kind of accommodation for homeless. The lift sometimes had a smell of cannabis, there were some dodgy characters outside the hotel and in the stairwell. My friend had an altercation with one such person. Another of our party saw someone lying on the lobby floor when the lift doors opened on one of the lower floors. As a result we did not feel safe. We spoke with the reception staff who were lovely & apologetic, but it not their problem to fix or apologise for… I am not in the way of leaving negative reviews, however if I had been aware of the situation in the hotel I would not have booked this hotel in the first place. We felt uncomfortable & unsafe at times

Staff was fantastic however the hotel itself needs some maintenance.

Nice hotel in the LES at a nice price. Recommend.

Hotel was beautiful and great, just to be careful in nearby streets in evening.

We stayed one night prior to cruise and found it to be comfortable and in an area where we could get to a store or restaurant very easily. The front desk personnel was very friendly at every encounter. They even held our luggage when we wanted to grab breakfast prior to departing for the port. It was a good experience.

great spot close to the subway and fairly safe area as well. Would recommend

The staff was excellent! Great customer service. The room was comfortable and clean. The outside of the hotel was under construction and a bit of a mess. Scaffolding and workers at the entrance.

Very clean. Excellent customer service

Good location, clean rooms

The best part of it was that u guys are helping homeless people too.

Friendly staff

Very friendly and clean

Clean, staff friendly, convenient to take subway, easy to find food. Reasonable price in downtown manhattan. Recommend this hotel.

The location is shady

I stayed at this hotel during my recent trip to New York , and I was very pleased with my experience. The service was excellent – the staff was friendly, helpful, and always available when needed. The cleanliness of the hotel was also impressive; everything was spotless, from the rooms to the common areas. Another big plus was the price. For the quality of service and comfort provided, I found it to be a great value. I chose this hotel specifically for my trip to New York , and I’m glad I did. It made my stay even more enjoyable and stress-free. Highly recommended for anyone visiting the area! And the staff at the front desk wonderful , Andres , Maria and other 2 ladies.