Sonesta ES Suites San Diego - Rancho Bernardo

Hotels
8.4
/10
Very Good
920 reviews

What Guests Say About Their Stay

June
10.0
/ 10
Love your peanut butter cookies!! Happy to cook again...it feels like home!!
Theresa
10.0
/ 10
This was a great place to stay for the price. The breakfast in the morning was really good.❣️ my grandchildren, especially light having pancakes and sausage before we headed out for the days activities. Nothing like starting with a full belly.😍 Thank you, Theresa Anderson
June
10.0
/ 10
Thank you for the kitchen in my room! I feel at home! Also, love your tater tots and pancakes! I wish there were newspapers available. Thank you!!
In the Area
See Map
11855 Avenue Of Industry, San Diego County, California, United States, 92128

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Sonesta ES Suites San Diego - Rancho Bernardo is located in area / city San Diego. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sonesta ES Suites San Diego - Rancho Bernardo

11855 Avenue Of Industry, San Diego County, California, United States, 92128
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Location


Sonesta ES Suites San Diego - Rancho Bernardo is located in area / city San Diego.

About Sonesta ES Suites San Diego - Rancho Bernardo

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Sonesta ES Suites San Diego - Rancho Bernardo.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Sonesta ES Suites San Diego - Rancho Bernardo is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Sonesta ES Suites San Diego - Rancho Bernardo is the right place to stay.

All facilities in Sonesta ES Suites San Diego - Rancho Bernardo

Others Sonesta ES Suites San Diego - Rancho Bernardo
Others

Things to Do

  • Outdoor pool
  • Picnic area
  • Barbecue
  • Pool sun loungers

General

  • Parking
  • Fireplace in lobby
  • Parking (surcharge)

Public Facilities

  • Others
  • Smoke-free area
  • Elevator

Hotel Services

  • Laundry service
  • Multilingual staff
  • 24-hour Receptionist

Business Facilities

  • Business center
  • Computer station

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Sonesta ES Suites San Diego - Rancho Bernardo

Important Note
  • Uncovered self parking fee: USD 10 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Laundry fee: USD 3 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a smoke detector and window guards
  • This property is professionally cleaned

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival at the property.

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sonesta ES Suites San Diego - Rancho Bernardo
116
Number of floors in Sonesta ES Suites San Diego - Rancho Bernardo
3
Another facilities in Sonesta ES Suites San Diego - Rancho Bernardo
Outdoor pool, Picnic area, Barbecue, Pool sun loungers, Parking

Frequently asked question in Sonesta ES Suites San Diego - Rancho Bernardo

What are available facilities at Sonesta ES Suites San Diego - Rancho Bernardo?
There are top facilites at Sonesta ES Suites San Diego - Rancho Bernardo such as Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sonesta ES Suites San Diego - Rancho Bernardo?
The standard check-in time at Sonesta ES Suites San Diego - Rancho Bernardo is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Sonesta ES Suites San Diego - Rancho Bernardo provide breakfast?
Yes, Sonesta ES Suites San Diego - Rancho Bernardo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Sonesta ES Suites San Diego - Rancho Bernardo have?
Sonesta ES Suites San Diego - Rancho Bernardo is a 3.0-star hotel.
How many floors does Sonesta ES Suites San Diego - Rancho Bernardo have?
Sonesta ES Suites San Diego - Rancho Bernardo has 3 floors.
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More Reviews from Other Guests in Sonesta ES Suites San Diego - Rancho Bernardo

8.4
Very Good
From 920 reviews
Cleanliness

8.4

Room Comfort

8.6

Location

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sonesta ES Suites San Diego - Rancho Bernardo

Number of reviews per page
20
40
Top reviews
June
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Love your peanut butter cookies!! Happy to cook again...it feels like home!!
Tania
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

My room was filthy, the pool was filthy. The exterior of the hotel was nice. I was switched from a recently renovated room to a very old one. There were dead bugs in the kitchen cabinets where the pots were, greasy furniture & mold on the tiles in the main bathroom shower.
Derek
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good place to rest up.
Theresa
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This was a great place to stay for the price. The breakfast in the morning was really good.❣️ my grandchildren, especially light having pancakes and sausage before we headed out for the days activities. Nothing like starting with a full belly.😍 Thank you, Theresa Anderson
Gerardo
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was great. Unfortunately the cleanliness was not. The towels had makeup of them. I don’t even think they were washed. This is more of a house keeping issue. Nobody came to clean the room while we were there and we had to keep throwing out the trash ourselves. The dishes were dirty. My daughter grabbed ice from the freezer and found a hair in the ice cube upon putting it in her mouth. The walls were not wiped down. There was already a washcloth in the garbage which makes me think they are not really cleaning. There was also something that looked like dried pee on the floor next to the toilet on the floor. When I put a towel on the ground because I felt disgusted with the floor, the towel was literally a dark brown on the opposite side. Which means there is no mopping happening. We paid over 400 for just two days. Wish we would have listened to the reviews.
Read More
Sandra
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Customer service was great. Price was great. Breakfast was not that great. Restrooms had a smell of wet rag.
Javaid
icon-Business
Business
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

No breakfast on first day
Elizabeth
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I like the safety of the property and very quiet. The staff were nice and the maintenance staff took immediate action when the problem came up with the bathroom shower even if it was late to make sure we were comfortable. What we didn’t like about the place was the breakfast for the last three days we were there. There was no food at all on all the warm containers; no coffee; no hot water; no bread, muffins or bagels; it was bad. There were a lot of us guests waiting for the breakfast. It was still 45 min before closing. The staff doing the food were not keeping up with the food area to ensure there were plenty for the guests to dine but all empty food containers. We had to wait for them to prepare. Took about 15 min to fill the containers, etc… Sonesta CM was the best hotel. Never experienced what we experienced in this RB location. It was a disappointment and a disgrace to guests who stayed at this facility. We’re not coming back to this hotel. The staff in the kitchen should be replaced and/or fired. They did not do a good job!!! The worst hotel to have free breakfast??? La Quinta was even better!
Read More
Lae
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice and roomy. Friendly staff. Had ant problems. Upset because room had ant problems and wife got bit twice.
Monaliza
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

hotel is dirty, linens are mattress are filthy, rooms stinks, smells old and smoky. Linens and towels not well provided. we have to get it from the front desk and service rep was rude handling the towels and linens and mushroom found growin in one of the rooms i booked
Kateryna
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very nice place!
June
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Thank you for the kitchen in my room! I feel at home! Also, love your tater tots and pancakes! I wish there were newspapers available. Thank you!!
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The overall cleanliness was just not top-notch. The restroom doors could have been wiped down, and the refrigerator door on the outside could have been cleaned. The inside of the refrigerator was clean. There was a pot, pans, and a stove. The room had great air conditioning and the beds were comfortable. The hallways and the area around the hotel needed more cleaning attention. The carpets needed to be vacuumed and shampooed. The outside area was destroyed by guests but was not cleaned up promptly by the staff. The guest areas (dining area, BBQ, back patio, and pool area) were uncleaned for hours, and if you tried to use the BBQ and pool area, you could not, as it was dirty. Yes, it was due to guests not cleaning up after themselves, but as a guest, I could not enjoy my stay. The breakfast was good; however, if you did not get downstairs first thing in the morning, you may not get any food. Coffee was out, and you had to ask. Making more food took a very long time. Again, this is an issue with the guest over-taking food. Overall, employees did not seem to care. I am not picky, as it was not a bad stay for us, but there is room for improvement.
Read More
kane
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was okay the toilet chain wasnt screwed in and the room smelled of strong BO. Other than that the staff was very friendly and the AC was nice for the area
Ryan
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Had a weird smell and i got bug bites on my legs once i left
Kathryn
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The towels and surfaces were not clean. Washcloth left in shower. It was loud - seemed to be no sound barrier between hallway or outside. Poor signage such as for hours of breakfast or location of gym. Front desk staff were very polite but always a line that moved slowly. Facility has great potential - layout and amenities.
Robyn
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff super nice first of all. But unfortunately we stayed one night and left when we were booked for a week. One of their best rooms they said they had was just not acceptable. Floor was dirty to the point are bare feet were dark brown on bottoms within the first hour. The carpet was ripped in a few spots. The couch we put a sheet on it looked so dirty. A bunch of ripped areas. We got there - no toilet paper no towels. There was a bag of leftover fruit in a bag on the kitchen stool. Went to go to bed at 11 at night and I’m sure the sheets were just made and not changed. Few maybe stains… but not taking chance and also couple of hairs. They did not charge me for the night which was nice of them. I did offer to pay something but they said it’s okay. I think most of the lack of items and cleaning was maid related I know. But the floors are gross and the couch. Needs replacing. To the point I had a shower, dried my feet and put on my new shoes so the dirt on my feet from the floor wouldn’t go onto my soles of my shoes. Bed was super comfy though. Staff was very kind and thoughtful. The lobby etc very clean and looks nice. Breakfast I don’t usually go down but my husband does and having breakfast only 630-830 seems early. Most hotels go to 930 I feel. Overall I would not stay here again until they redo some rooms. Which they acknowledged they need to. Didn’t use pool or gym as I got up at 7 am to tell them we were not staying longer.
Read More
Heidi
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It is disgraceful that I had to sleep in a room with cockroaches for two nights. I checked in around 10pm and found the room filthy, with no shampoo refilled in the bathroom and pets urine stains on the wall. This was absolutely disgusting and unacceptable. I demand a full refund or appropriate compensation immediately.
Kimberly
icon-Business with Children
Business with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The bed felt amazing, we had a 2 bedroom suite
Nilesh
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

nice and quiet, lady at reception is very nice
Number of reviews per page
20
40

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Book Your Stay Now
Others 4 Sonesta ES Suites San Diego - Rancho Bernardo

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 920 reviews
Cleanliness

8.4

Room Comfort

8.6

Location

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sonesta ES Suites San Diego - Rancho Bernardo

Number of reviews per page
20
40
Top reviews
June
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Love your peanut butter cookies!! Happy to cook again...it feels like home!!
Tania
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

My room was filthy, the pool was filthy. The exterior of the hotel was nice. I was switched from a recently renovated room to a very old one. There were dead bugs in the kitchen cabinets where the pots were, greasy furniture & mold on the tiles in the main bathroom shower.
Derek
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good place to rest up.
Theresa
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This was a great place to stay for the price. The breakfast in the morning was really good.❣️ my grandchildren, especially light having pancakes and sausage before we headed out for the days activities. Nothing like starting with a full belly.😍 Thank you, Theresa Anderson
Gerardo
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was great. Unfortunately the cleanliness was not. The towels had makeup of them. I don’t even think they were washed. This is more of a house keeping issue. Nobody came to clean the room while we were there and we had to keep throwing out the trash ourselves. The dishes were dirty. My daughter grabbed ice from the freezer and found a hair in the ice cube upon putting it in her mouth. The walls were not wiped down. There was already a washcloth in the garbage which makes me think they are not really cleaning. There was also something that looked like dried pee on the floor next to the toilet on the floor. When I put a towel on the ground because I felt disgusted with the floor, the towel was literally a dark brown on the opposite side. Which means there is no mopping happening. We paid over 400 for just two days. Wish we would have listened to the reviews.
Read More
Sandra
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Customer service was great. Price was great. Breakfast was not that great. Restrooms had a smell of wet rag.
Javaid
icon-Business
Business
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

No breakfast on first day
Elizabeth
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I like the safety of the property and very quiet. The staff were nice and the maintenance staff took immediate action when the problem came up with the bathroom shower even if it was late to make sure we were comfortable. What we didn’t like about the place was the breakfast for the last three days we were there. There was no food at all on all the warm containers; no coffee; no hot water; no bread, muffins or bagels; it was bad. There were a lot of us guests waiting for the breakfast. It was still 45 min before closing. The staff doing the food were not keeping up with the food area to ensure there were plenty for the guests to dine but all empty food containers. We had to wait for them to prepare. Took about 15 min to fill the containers, etc… Sonesta CM was the best hotel. Never experienced what we experienced in this RB location. It was a disappointment and a disgrace to guests who stayed at this facility. We’re not coming back to this hotel. The staff in the kitchen should be replaced and/or fired. They did not do a good job!!! The worst hotel to have free breakfast??? La Quinta was even better!
Read More
Lae
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice and roomy. Friendly staff. Had ant problems. Upset because room had ant problems and wife got bit twice.
Monaliza
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

hotel is dirty, linens are mattress are filthy, rooms stinks, smells old and smoky. Linens and towels not well provided. we have to get it from the front desk and service rep was rude handling the towels and linens and mushroom found growin in one of the rooms i booked
Kateryna
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very nice place!
June
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Thank you for the kitchen in my room! I feel at home! Also, love your tater tots and pancakes! I wish there were newspapers available. Thank you!!
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The overall cleanliness was just not top-notch. The restroom doors could have been wiped down, and the refrigerator door on the outside could have been cleaned. The inside of the refrigerator was clean. There was a pot, pans, and a stove. The room had great air conditioning and the beds were comfortable. The hallways and the area around the hotel needed more cleaning attention. The carpets needed to be vacuumed and shampooed. The outside area was destroyed by guests but was not cleaned up promptly by the staff. The guest areas (dining area, BBQ, back patio, and pool area) were uncleaned for hours, and if you tried to use the BBQ and pool area, you could not, as it was dirty. Yes, it was due to guests not cleaning up after themselves, but as a guest, I could not enjoy my stay. The breakfast was good; however, if you did not get downstairs first thing in the morning, you may not get any food. Coffee was out, and you had to ask. Making more food took a very long time. Again, this is an issue with the guest over-taking food. Overall, employees did not seem to care. I am not picky, as it was not a bad stay for us, but there is room for improvement.
Read More
kane
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was okay the toilet chain wasnt screwed in and the room smelled of strong BO. Other than that the staff was very friendly and the AC was nice for the area
Ryan
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Had a weird smell and i got bug bites on my legs once i left
Kathryn
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The towels and surfaces were not clean. Washcloth left in shower. It was loud - seemed to be no sound barrier between hallway or outside. Poor signage such as for hours of breakfast or location of gym. Front desk staff were very polite but always a line that moved slowly. Facility has great potential - layout and amenities.
Robyn
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff super nice first of all. But unfortunately we stayed one night and left when we were booked for a week. One of their best rooms they said they had was just not acceptable. Floor was dirty to the point are bare feet were dark brown on bottoms within the first hour. The carpet was ripped in a few spots. The couch we put a sheet on it looked so dirty. A bunch of ripped areas. We got there - no toilet paper no towels. There was a bag of leftover fruit in a bag on the kitchen stool. Went to go to bed at 11 at night and I’m sure the sheets were just made and not changed. Few maybe stains… but not taking chance and also couple of hairs. They did not charge me for the night which was nice of them. I did offer to pay something but they said it’s okay. I think most of the lack of items and cleaning was maid related I know. But the floors are gross and the couch. Needs replacing. To the point I had a shower, dried my feet and put on my new shoes so the dirt on my feet from the floor wouldn’t go onto my soles of my shoes. Bed was super comfy though. Staff was very kind and thoughtful. The lobby etc very clean and looks nice. Breakfast I don’t usually go down but my husband does and having breakfast only 630-830 seems early. Most hotels go to 930 I feel. Overall I would not stay here again until they redo some rooms. Which they acknowledged they need to. Didn’t use pool or gym as I got up at 7 am to tell them we were not staying longer.
Read More
Heidi
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It is disgraceful that I had to sleep in a room with cockroaches for two nights. I checked in around 10pm and found the room filthy, with no shampoo refilled in the bathroom and pets urine stains on the wall. This was absolutely disgusting and unacceptable. I demand a full refund or appropriate compensation immediately.
Kimberly
icon-Business with Children
Business with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The bed felt amazing, we had a 2 bedroom suite
Nilesh
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

nice and quiet, lady at reception is very nice
Number of reviews per page
20
40