Sonesta ES Suites San Diego - Rancho Bernardo

I had a connecting flight from St Louis to Phoenix before flying to San Diego. The flight took off and 20 min later, the pilot announces that there was smell of smoke and that the plane was being turned around back to STL. It took 3 hrs just to get my luggage back. I did try calling your hotel, but was told It involved a 3rd party. I purchased booking protection plan, so hoping I get a refund due to the unusual circumstances.

Staff was helpful

Love your peanut butter cookies!! Happy to cook again...it feels like home!!

My room was filthy, the pool was filthy. The exterior of the hotel was nice. I was switched from a recently renovated room to a very old one. There were dead bugs in the kitchen cabinets where the pots were, greasy furniture & mold on the tiles in the main bathroom shower.

Good place to rest up.

This was a great place to stay for the price. The breakfast in the morning was really good.❣️ my grandchildren, especially light having pancakes and sausage before we headed out for the days activities. Nothing like starting with a full belly.😍 Thank you, Theresa Anderson

The staff was great. Unfortunately the cleanliness was not. The towels had makeup of them. I don’t even think they were washed. This is more of a house keeping issue. Nobody came to clean the room while we were there and we had to keep throwing out the trash ourselves. The dishes were dirty. My daughter grabbed ice from the freezer and found a hair in the ice cube upon putting it in her mouth. The walls were not wiped down. There was already a washcloth in the garbage which makes me think they are not really cleaning. There was also something that looked like dried pee on the floor next to the toilet on the floor. When I put a towel on the ground because I felt disgusted with the floor, the towel was literally a dark brown on the opposite side. Which means there is no mopping happening. We paid over 400 for just two days. Wish we would have listened to the reviews.

Customer service was great. Price was great. Breakfast was not that great. Restrooms had a smell of wet rag.

No breakfast on first day

I like the safety of the property and very quiet. The staff were nice and the maintenance staff took immediate action when the problem came up with the bathroom shower even if it was late to make sure we were comfortable. What we didn’t like about the place was the breakfast for the last three days we were there. There was no food at all on all the warm containers; no coffee; no hot water; no bread, muffins or bagels; it was bad. There were a lot of us guests waiting for the breakfast. It was still 45 min before closing. The staff doing the food were not keeping up with the food area to ensure there were plenty for the guests to dine but all empty food containers. We had to wait for them to prepare. Took about 15 min to fill the containers, etc… Sonesta CM was the best hotel. Never experienced what we experienced in this RB location. It was a disappointment and a disgrace to guests who stayed at this facility. We’re not coming back to this hotel. The staff in the kitchen should be replaced and/or fired. They did not do a good job!!! The worst hotel to have free breakfast??? La Quinta was even better!

Nice and roomy. Friendly staff. Had ant problems. Upset because room had ant problems and wife got bit twice.

hotel is dirty, linens are mattress are filthy, rooms stinks, smells old and smoky. Linens and towels not well provided. we have to get it from the front desk and service rep was rude handling the towels and linens and mushroom found growin in one of the rooms i booked

Very nice place!

Thank you for the kitchen in my room! I feel at home! Also, love your tater tots and pancakes! I wish there were newspapers available. Thank you!!

The overall cleanliness was just not top-notch. The restroom doors could have been wiped down, and the refrigerator door on the outside could have been cleaned. The inside of the refrigerator was clean. There was a pot, pans, and a stove. The room had great air conditioning and the beds were comfortable. The hallways and the area around the hotel needed more cleaning attention. The carpets needed to be vacuumed and shampooed. The outside area was destroyed by guests but was not cleaned up promptly by the staff. The guest areas (dining area, BBQ, back patio, and pool area) were uncleaned for hours, and if you tried to use the BBQ and pool area, you could not, as it was dirty. Yes, it was due to guests not cleaning up after themselves, but as a guest, I could not enjoy my stay. The breakfast was good; however, if you did not get downstairs first thing in the morning, you may not get any food. Coffee was out, and you had to ask. Making more food took a very long time. Again, this is an issue with the guest over-taking food. Overall, employees did not seem to care. I am not picky, as it was not a bad stay for us, but there is room for improvement.

The room was okay the toilet chain wasnt screwed in and the room smelled of strong BO. Other than that the staff was very friendly and the AC was nice for the area

Had a weird smell and i got bug bites on my legs once i left

The towels and surfaces were not clean. Washcloth left in shower. It was loud - seemed to be no sound barrier between hallway or outside. Poor signage such as for hours of breakfast or location of gym. Front desk staff were very polite but always a line that moved slowly. Facility has great potential - layout and amenities.

Staff super nice first of all. But unfortunately we stayed one night and left when we were booked for a week. One of their best rooms they said they had was just not acceptable. Floor was dirty to the point are bare feet were dark brown on bottoms within the first hour. The carpet was ripped in a few spots. The couch we put a sheet on it looked so dirty. A bunch of ripped areas. We got there - no toilet paper no towels. There was a bag of leftover fruit in a bag on the kitchen stool. Went to go to bed at 11 at night and I’m sure the sheets were just made and not changed. Few maybe stains… but not taking chance and also couple of hairs. They did not charge me for the night which was nice of them. I did offer to pay something but they said it’s okay. I think most of the lack of items and cleaning was maid related I know. But the floors are gross and the couch. Needs replacing. To the point I had a shower, dried my feet and put on my new shoes so the dirt on my feet from the floor wouldn’t go onto my soles of my shoes. Bed was super comfy though. Staff was very kind and thoughtful. The lobby etc very clean and looks nice. Breakfast I don’t usually go down but my husband does and having breakfast only 630-830 seems early. Most hotels go to 930 I feel. Overall I would not stay here again until they redo some rooms. Which they acknowledged they need to. Didn’t use pool or gym as I got up at 7 am to tell them we were not staying longer.

It is disgraceful that I had to sleep in a room with cockroaches for two nights. I checked in around 10pm and found the room filthy, with no shampoo refilled in the bathroom and pets urine stains on the wall. This was absolutely disgusting and unacceptable. I demand a full refund or appropriate compensation immediately.