Smart Hotel Montevideo

The hotel is in a rundown section of the city. Have to be extra careful of surroundings. The other main issue of this hotel is the constant traffic noise and loud music from a bar all night long. The loud music and traffic did not allow to sleep all night. Rooms are good size but the windows are not noise cancelation build. Breakfast is badic acceptable. I would not go back or recommend this hotel.

The staff is so nice. The room was a nice size. The bed was very comfortable. The bathroom was a bit small, but not bad. My husband said he saw a hair on the sheets, but it was probably the maid's. Air conditioning unit made a strange whirring sound every few minutes, but not a huge deal.

El hotel está aceptable en sentido general, menos unas pocas actualidades que no me parecieron bien. Primero, el desayuno es por reservación. Bajamos todas las mañanas a desayunar sin reservación hasta que me mandaron un mensaje por WhatsApp sobre las reservaciones. Cuando le preguntamos sobre el mensaje al recepcionista que estaba a las 21.00 hrs el viernes 28/3 nos respondió con un carácter irónico. El empleador debiera a enseñares a el personal como comunicar si ya no es algo adquirido en el desarrollo.

Excellent staff and hotel . Thank you

Excellent location for exploring Montevideo’s historic center. The rooms were clean and very comfortable, and I would definitely stay here again

We were very happy during our 5 days at Smart Hotel. The location is excellent. Staff was very helpful, although their English was not great. The credenza in our room worked well for my laptop. The stationary bike in the workout room gave me a good workout, although one foot stirrup was broken and the power meter read much lower than my actual power output. The room had a dedicated AC unit. I loved the memory foam style pillows.

Great boutique hotel. Close to shopping and the Montevideo port. Very friendly staff, room was modern and inviting

Refrigerator did not have a freezer compartment for my icepacks. So took it to the reception to place it in their freezer. On the day of checkout found out that the icepacks were left in the refrigerator compartment and told me that they didn't have a freezer. No food, snacks or drinks were allowed to be taken to your room for a person with diabetes to snack on when their sugar gets low

Big rooms comfortable beds great staff some housekeeping needed

Staff

Staff very nice, room exceptionally clean wonderful views out the window! Will definitely stay again as I was only there one night.

Room was very clean and the staff were very helpful. Great to have a small fridge and kettle in the room with some tea and coffee.

Extremely easy check in. Charming personnel who gave us excellent recommendations for dinner and touring the old town.

Staff very polite Rooms clean but not spotless

Great room, clean and comfortable.

Satisfied with everything, the only possible downside is the street noise.

Very clean. New furnishings. Very friendly, knowledgeable, helpful staff. Wide selection of items for breakfast. Very central convenent location. Close to grocery stores and pharmacies as well.

Clean room, coffee making facilities, very helpful staff

Hola,me he hospedado en este hotel muchas en muchas oportunidades por años. En esta oportunidad el seńor Juan y Ayelen me recibieron ese día,Mi reserva como lo hago siempre fue un cuarto Deluxe,donde se pueden hospedar 3 personas claramente está en la descripción,mi reservación decía 1 viajero ya que fui yo la única en volar de Miami USA,mis familiares me esperaban justo afuera del hotel ese día,lo cual sumábamos 3 personas. Juan y Atelen súper agresivos y mal hablados,una clara actitud despreciante hacia mí,me cobraron extra por cada uno de ellos,siendo que ya había pagado esa habitación por 3,dejó claro que es la más costoso de todas,después de la de balcón,aprovechando la oportunidad quisieron sacar dinero extra conmigo,les expliqué y mostré mi reserva del cuarto Deluxe,pero no funcionó y debí pagar ese dinero extra, Imagino que ellos se lo quedaron para su uso personal. Me sentí muy incómoda al ver como me despojaban de mi dinero sin razón, Me exigieron pagar esa diferencia,que si no abonada esa cantidad perdía mi reserva, es una habitación costosa más de USD100 x noche,así que aboné y me alojé, Definitivamente no me quedaré más en esa hotel. Les comenté lo que sucedió a todas las personas que he recomendado para alojarse que ya no regresen ahí. Como supervisoras de operaciones de hoteles en USA,yo les recomiendo aprender de la profesión de hoteleria, hospitalidad,compromiso y lealtad, Plus-Costumer service- ojalá lleguen a ser buenos empleados/no malos despedidos.

Clean, comfortable room and welcoming reception staff. Good breakfast. The only downside was the street noise all night long. Earplugs are beneficial for a good night's sleep.