Last modified on: November 2021
In order to provide you with the best experience when using our system, we may collect, use, disclose, process and protect your personal identifiable information or personal data. Our system is owned and operated by Traveloka Group of Companies ("Traveloka", "Us", "We", or "Our").
We may also collect, maintain and store your information to offer you the best packages that will be suitable for your preferences. In addition, we may also use your information as collected through the Site for the following purposes:
We may also use your Personal Data and other information collected for:
Please note that you may opt out of any marketing materials we may send to you by following the unsubscribe instructions set out in our marketing materials if you choose to opt out of any marketing materials and we will respect your wishes. However, please note that we may target and personalize our marketing communications, purchase recommendations and other contacts that we display on our website and application based on the combined data we have collected about you.
Your Personal Data may be shared to other companies, organizations and/or individuals (the "Third Party") for completing the service we provide to you. We may engage the Third Parties for obtaining their services which include, however, not limited to website hosting, data analysis, marketing, promotions, processing credit card transactions and other relevant services.
Depending on your location, Traveloka and the Third Party may also be transferring your Personal Data overseas.
Please note that Traveloka may disclose your Personal Data pursuant to the following conditions:
When you provide us with your Personal Data, please ensure that it is accurate and complete. If you believe that any of your information under our possession contains errors or omissions, please log into your account on the Site and correct the information. In addition, please update your Personal Data through your account in a timely manner, should there be any changes. If you wish to correct an error or omission in any Personal Data under our possession that cannot be corrected via our Site, or to access your Personal Data under our possession or control, or as provided for by applicable laws, please submit your request to our contact details listed below.
You may have the right to ask your Personal Data collected and processed by us to be removed, by giving us a reasonable reason. If you wish to remove your data, you should inform us at our contact details listed below.
Upon your request, we will strive to remove your Personal Data in our system. We will also cease to collect, use or disclose your personal data, unless required by law or if we have legitimate business or legal purposes for retaining such data. Note that by requesting us to remove your Personal Data, we may not be able to continue providing you without services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such termination of services.
Your Personal Data will be retained for as long as your account is still in existence and as needed to provide you without services. We shall cease to retain Personal Data, or with reasonable effort to remove the means by which the Personal Data can be associated with You as an individual, as soon as, 1) the purpose for which Personal Data was collected is no longer being served by the retention of data; and 2) it is not required by the applicable laws and/ or not necessary for business purposes.
We will protect your Personal Data by maintaining reasonable security arrangements, including physical, technical and organizational procedures, to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. If there is any breach of Personal Data, we will notify you through our channels, whether directly or indirectly, to give you sufficient information regarding such breach of Personal Data. Following the notification, we will strive with our utmost best effort to recover the security of your Personal Data on our Site.
This Site allows you to create a user account based on the data you provide. By providing the data, registering, and creating your account, you warrant that: