The room service menu requires a cell phone. I have one, but prefer a printed menu. Otherwise all was excellent.

Everything was great

Nicely located between the old and new part of Zagreb; I had a very comfortable, issue-free stay.

The hotel is in dire need of renovation. My room was very tired, smelly & I only had hot water. There was no cold water available (except in tub which was very inconvenient). The shower did not drain at all. I was always showering with water up to my ankles. Few of the reception staff, housekeeper & bar staff were nice & welcoming, as you should be working in hospitality. For the rest of the hotel staff - no comment. Only stayed here because of an event taking place there.

The room was very comfortable and clean. Nice welcome cookies and muffins on arrival. Air conditioning wasn’t working very well, it was a hot night’s sleep. The breakfast was okay/good, coffee not plentiful and lacked flavor. Hotel bar for dessert was very nice.

Great hotel, easy walk to the town Square & close to tram stops for easier access, lots of restaurants around. Be sure to visit the museum of broken relationships.

The carpets were filthy. The rooms were extremely cold and the engineer could not help. The fabric of the chair in the room was totally worn out, you could see the stuffing. Food was overpriced. The worst hotel I have stayed in, and I have been travelling worldwide, even 3rd world countries, hotels were better, sorry for the name of Westin, Marriott.

Great breakfast, nice staff and room was clean. Highly recommend.

Had a very good experience staying at this property. It is close to the main attractions (20 min walk or 10 min tram ride) and has good food. The property was clean but the carpets were old and wrinkled and need upgrading. Staff at the checkin were very friendly and so were the wait staff at the restaurant. But some of the others like the person making the omelet were kind of rude. Same was the lady at the spa. Overall would recommend this hotel.

Very police and friendly staff - even late night room service staff.

Location and views are great. Size of room and facilities also great, including room service. However, the air conditioning did not work and the room became very hot and stuffy. The windows do open, but not enough to cool the room down properly. Please take a look at that as the summer will be horrendous.

The breakfast was excellent. The room was clean and well maintained. The hotel is within walking distance of the downtown area, shopping, restaurants and tourist sightseeing.

En mi opinión, el hotel es excelente en todos los aspectos, excepto que el restaurant y el bar son excesivamente caros

The staff is very friendly and professional. We

Excelent stay

Disappointed that there was no airport shuttle from hotel to airport

Good hotel needs a bit of updating. Nice Staff. Walkable to everything

Nice hotel a bit dated but had everything we needed

Nice and quiet

Clean room attentive hotel attendant welcome muffins were delicious