The room was clean, the staff is amazing always ready to help. The breakfeast was excellent.

Staff very nice, valet parking was really appreciated and easy, breakfast was delicious, rooms and hotel were very clean and well situated. Only negative comment would be that the rooms would need a little refresh. Overall, we had a great time.

They gave me a free breakfast to apologize for the delay in getting the room ready for me. Excellent service!

Lorsque nous sommes arrivés et que le réceptionniste nous a demandé si on avait besoin de stationnement, nous avons dit non, nous sommes dans la rue. Il nous a répondu : excellent. Nous aurions aimé être informés qu’il y avait un événement interdisant le stationnement des 7am. Cela nous aurait éviter un remorquage. Il y avait également des déchets derrière le bureau dans la chambre. À part ça, nous avons apprécié notre séjour.

Breakfast was great and the dining room staff were extremely friendly

The toilets need to be swapped out for higher toilets for seniors

Clean room. Expensive for what it was. Parking on street free on weekend.

All of the staff were courteous and very knowledgeable. Breakfasts were delicious and generously portioned. Our room was clean and we loved the open space in it so we could sit in chairs and watch television without having to lie on the bed. Also, it was very nice to have the choice of a bath or shower in the bathroom.

Valet parking was simple and hotel staff was welcoming and kind. The room (double queen) was spacious and the beds were very comfy.

The hotel needs an update. The towels/linens are not great and the toiletries are missing in the bathroom (eg shower cap,etc.)

Was a bit disappointed that the pool was closed and I had no one warning me about it.

My room wasn't cleaned during my two night stay.

shops/entertainment is nearby. pool was under construction which was disappointing

The staff was very welcoming and friendly. The chair and ottoman in the room was perfect for reading my book, the bed and pillows were so comfortable and the room size was spacious to enjoy a relaxing stay cation with my husband.

We were living at the lower ground and it was very noisy at night. Not a good sleep

I have reserved the room for 3 adults. The first weird thing was to received an email that said that the breakfast included included only for 2 person. We have arrived at the hotel very late because of the snowfall after 8 hours driving from Hamilton. The second unpleasant thing was to know that the parking cost 40CAD and that we cannot park ourselves and must use the valet parking. We had to stop on the street and take all our luggage outdoor in the freezing cold. The last unpleasant news was to find out that the breakfast is not included at all. I do not recommend to stay in Sheraton Ottawa and will never do that myself again.

Clean room

My truck didn't fit in the parking garage and I was not informed of this prior to arriving.

yes the room was spotless and staff where very helpful

Great location, clean hotel