Overall Ratings & Reviews DoubleTree by Hilton Southampton

Clean hotel and friendly staff

We stayed in this hotel a couple of times over the years and for this stay the hotel had been renovated, which meant the rooms and decor was more modern. However, the layout and exterior of the hotel is the same and feels dated and tired. We booked a room with a separate bedroom to allow us to put our child to bed which was nice, but the view was of the reception roof and bedroom window was a high up window again of a roof both were dirty and sofa was very uncomfortable. The rest of the room and bed was nice and clean and bathroom was also well presented. Room service options were basic and the 'tacos' were very disappointing especially given the price. Breakfast was good with plenty of options. Overall an ok stay, disappointed with the overall standard of this Hilton as I expect better from the brand and also compared to other hiltons this felt below par. I would not look at staying here again sadly.

Front desk staff were very welcoming and helpful. And they gave out the most amazing welcome cookie.

Stayed here the night before leaving on a cruise. Decent breakfast buffet with on call taxi. Relatively close to the cruise terminal. The best bet for a pre-cruise stay.

Very well maintained and friendly staff

Beautiful location outside Southampton. Excellent buffet breakfast - well worth £15 each. No SHUTTLE to cruise terminal, £23 taxi thro slow traffic.( no problem). Would return if cruising from Southampton.

The property faile dto honor our confirmed reservation and tossed us like a bag of trash. I would not recommend the property to my worst enemy.

Parking is tight and few spaces but located right off the motorway making it easy to get to other parts of the city and surrounding areas. Staff was wonderful and accommodating.

Room very cold as heating not working.

We have stayed here several times now and every time the service and standards are 100%.

Just fine

Comfortable hotel. Stayed 1 night prior to a cruise

Room was not clean can see spider web.

Booked four rooms for my boss, and spoke to the hotel before arriving to make sure all was well, but upon arrival the hotel claimed Expedia had cancelled one. Spoke to Expedia and that wasn’t the case. They also tried to double charge for breakfast. Would not use them again.

Clean rooms, friendly staff, lovely breakfast

Food was served cold , she did offer Me a complimentary dessert . When we checked in at 3.00pm there was dirty plates and glasses in the corridor and they were still there at 8.00pm until I asked a manager to have them collected

The stay was for 3 nights but despite of following instructions needed for the staff to clean the property , it was not cleaned for the entire stay. The coffe cups were not washed , the used towels were not changed. We came back every night to view the coffe mugs not cleaned, the used towels were hanged behind the door on the cogs despite of putting those on floor as instructions mentioned for cleaning staff to be cleaned even the stained beddings that we saw on first night were not changed despite of instructions.To sum it up, totally unpleasant and unhygienic experience due to cleaning staff’s lack of diligence. I can share photos that I have taken which we showed to reception while checking out and what we got was a plain sorry.

Nice and quiet, stayed the night prior to going on a cruise at the port (16 mins drive). The hotel is in a wooded area which is pleasant. The rooms were great and clean apart from the floors wernt being hoovered next to the desks or under the bed (found that out when trying to find an earring)

It's about 15 mins drive from the city center and not feasible if you do not have a car.

Really good stay. Hotel spacious, very r clean and staff helpful. Only better if would be more bar staff or the existing ones are a bit more efficient. Some pretty long waits.