no air conditioning. Keep this in mind.

Everything was great however is time to have a proper air conditioning system. Is too hot for a fan.

.

All the staff we came into contact with were excellent and very accomodating. Good choice of food at a reasonable price from the bar. Choice & quality of breakfast items was good. Room is a little dated but comfortable. Biggest downside is teh lack of air conditioning.

Stayed here for 1 night for a concert at the St Mary's Stadium. Easy parking £12 overnight. Easy walk to stadium. Clean simple hotel. Staff all lovely. Would definitely stay again

Good base to explore New Forest. The restaurant onsite has a good menu. Be aware, the Gym and pool allow only 12 guests at a time, so you might have to wait sometimes. Parking available at the hotel for £12 per night.

Room was very hot as no air com although a fan was provided

Room was lovely and so were the staff, stones throw from the station, would definitely stay again.

Don't bother with this place, try next door. To be fair, there was an IT glitch that staff had to work around. However, while some staff treated me like a person—notably K, who told me she was from Ukraine—others did not. It seems that the management knows that this place is on borrowed time and wants to collect money for doing as little as possible. One member of staff wasn't even motivated enough to tell me the correct pricing for breakfast.

Being a four star hotel you would expect some standards and more amenities in the room. Check in wasn’t great, waited quite some time for it, room as said earlier I would have expected more amenities, like slippers, bath robes, breakfast too more hot food options, not just full English breakfast.

The staff member who booked us in was rude about parking cost and added breakfast I thought the hotel was extremely overpriced £12 parking £18 breakfast each 3 rounds of drinks £15 per round so will not be staying there again when we go back to southampton in september The water in the fridge should have been informed it was complementary and not enough coffee sugar and milk

No air conditioning in the hotel. It was 86 degrees. Can open the window but barely. Even the restaurant was hot. Bathroom was clean but needs a serious facelift. On the plus side, very close to the train station and cruise terminal. Staff was very friendly.

Very friendly staff and great breakfast!

Great location within walking distance from station. Very welcoming staff and clean rooms. They state clearly no air conditioner. Very friendly breakfast staff and delicious breakfast.

Great location for cruise

NO RESPONSE

No air conditioning is really unacceptable for a Novotel hotel. Also, no phone in the room is unheard of for a Novotel property. We should get a partial refund for the above mentioned 2 major normal amenities Nit being available.

Excellent would stay here again

No a/c but not an issue when we were there. Staff exceptionally helpful. Close to walk to mall and a McDonalds. Great job!

The room is clean and spacious.