Room was very basic was traveling with family so we asked to check in early charged us £30 but our daughter who travelled with us room was already ready when she arrived for them but we got charged which I wasn't happy with. Hotel rooms were very basic, hitel reception area was nice the bar staff were very slow and even forgot at coffer we had asked for at one point had to ask again didn't get breakfast but had a breakfast sandwich from bar before was left was nice. Would stay again but need to upgrade rooms and needs a bit of tlc.

We loved our stay at this hotel. The staff welcomed us with smiles and took time to answer our questions. They were so welcoming. Great sized room, toiletries, lovely big comfortable bed, bath with plenty of hot water. Food was very good and reasonably priced. We were just sad that our timetable didn’t give us enough time to use the beautiful pool. All in all a great stay! Thank you!

Few broken things noticed in the room but overall good night sleep and chilling zone

Room was clean but condition was dated and room was cold

Clean rooms staff were brilliant and free parking plenty places

Overall a positive stay clean, comfortable for a one night stay.

The people at the hotel was amazing

Ideal location just off M6. Wasn’t as clean as usual

Nice, clean and friendly staff

Room was very nice and comfortable, bathroom could do with a bit of TLC, especially the toilet flush.

Excellent stay at the Mercure Haydock

Very friend staff nice surroundings

Pretty cold

Staff friendly, room large but condition of the hotel was a little tired and the food in the restaurant and at breakfast could have been much better.

excellent location . rooms were a bit dated but clean

Na

Room was very good and well appointed. The maintenance team need to re-mastic the bath, though. Staff were very friendly, professional and helpful. But the hotel manager needs a talking to. Saturday was exceptionally busy but management only allocated one person to the bar with a 20 minute wait to be served. The bar lady was brilliant. The manager needs to ‘act down’ and plug the gaps when needed. This is typical of management in this country who sit in offices rather than working at the coal face when needed.

Noise, rooms are not noise proof at all, people banging doors and talking in the halls all night.

Room was lovely. Staff were really responsive and helpful. It's a great budget hotel...

the member of staff at reception was helpful: *) apologetic for our wait even though it was obviously not her fault, but that of an unprepared customer *) noticed that I was using elbow crutches and allocated us a more suitably located room without being asked