Overall Ratings & Reviews Sofitel Strasbourg Grande Île

Staff were friendly and courteous. Concierge services were excellent. Hôtel itself was clean, comfortable and well positioned. Would definitely recommend to others and would stay here again.

Perfect stay. Very helpful and attentive staff. The breakfast was very good and plentiful. Will stay again without hesitation.

Won’t stay there again. Poor customer service

It’s centrally located but other then that hotel rooms are pretty basic

An hotel a bit old but comfortable. Nice staff. 1 hour wait to get the room.

Great location for visiting the Christmas markets. Excellent staff, especially the concierge!

Location

terrible smell on every floor. Old carpet smell. How this Hotel can be rated 4-5 Stars?! Staff is very friendly, they can do nothing about this smell.

The hotel Christmas food stalls and outdoor experience was festive. Central location to the Christmas markets makes it worth the higher cost.

Great location for Xmas markets!

Rooms are not clean, and needed renovation 15yrs ago. Not even close to a five star.

The hotel was in a great spot, with parking and close to Christmas Markets

The location in the old town is great for walking, however the streets are closed during the Christmas markets so we had to wheel our luggage a few blocks to the hotel. The staff is very helpful and friendly. The propery is a bit run down and in need of refurbishment. Our bathroom sink was cracked, the vanity had a gash in it, the carpet was worn and the towels were a bit dingy and scratchy. The buffet breakfast was very good.

Hotel has an excellent location with an easily accessible parking lot in front of it. Walking to most attractions is less than twenty minutes.

The property is outdated and not a four-star hotel as advertised. Everything else was good.

Everything was good Just some communication problems Almost impossible to get hold of the concierge Ask Hotel for assistance to get a transportation from the airport to the hotel, there was some communication issues and multiple phone calls were ignored and non-answered and not returned back. They still charge me overhunted euros for Driver service. I never used. Now I have to fight to get that money back. Too much hassle for nothing Hotel was great. Food was great. Staff was incredible however one of the concierge who was scheduling the transportation was not so good. First time the hotel tells me to bad, but you are gonna pay for something you don’t use

i dont have time to SHARE reviews so please stop asking

Great location friendly people the superior room was too small no place to hang the towels

Terribly tiny room

Room was very comfortable and hotel well located. Food in hotel restaurant (both buffet breakfast and dinner) was excellent as was the service. The only thing that should be changed is the carpeting in the room — it was looking its age and should be replaced with flooring that is easier to clean.