the buffet staff by far made the resort 10 times better!

Great staff and service

Very friendly staff , reasonable prices , food is ok , can be better.

the staff we’re amazing!!! so so so helpful and kind 10/10 recommend!

I really like everything about this hotel, the people, the food and drinks were amazing, the only thing was the check in. It took about an hour because it was only one person.

El personal es Muy amable

One of the most amazing resorts at a humble price compared to the top rated/named resorts. 3 onsite restaraunts to choose from, and a snack bar that offers a nice selection of food for in between meals. The lobby is unique with an open floor plan and your room is just a couple minutes away to walk from a white sand beach. The staff are all very kind and accommodating. If you're looking for a really good resort and get the best bang for your buck this is it.

Clean people are friendly kid friendly the girl named jenny is is great with the kids she works in the kids club my 6yr old still talks about her would go back

It’s clean good family environment, yet all activities are done by 10 pm and bar closes at 11

Muy bueno el hotel lo recomiendo lo unico que no me gustó es las algas de la playa no la limpia bien desde temprano

Good service!!!🌴🌴🌴

Best resort in Cancun.

Todo está con buenas condiciones, solo sugiero que después de las 11 de la noche tengan un área para los adultos donde puedan seguir disfrutando de esas bebidas espectaculares que solo ustedes lo hacen con una calidad tremenda, gracias, gracias por lo demás continúen así de bonito

It was good environment and lovely area. The one thing I can say is I feel they aren't very organized. Check-in took way longer than it had to be, only one check in person. We reserved a dinner for 10 people two days in advance. When we went to the restaurant, they separated us because we didn't give enough notice.

Everything was nice. the staff were great. Checking in was ok, but the food was not good at all

Really good hotel

Not bad but could be better. Unfortunately had to switch rooms 3 times due to no a/c and not enough beds. As well as room keys not working after a while for me and my roommates.

Overall I give it 4 stars. I wouldn't stay longer than a week there because it is a very small resort and the resort food is basically the same almost every day so that gets old. The rooms were nice and clean. They really valued safety so you never felt unsafe there. For a short trip to a week I highly recoomend. Because it is the North hotel zone our beach was free from sargassium which was a big plus.

By far, the best part of the trip was the staff! All of them were very kind and helpful. I never saw any of them standing around looking for something to do. They were always moving and making sure you had everything you needed. As others have noted, the check-in process was pretty long. Rooms were perfect and very clean. WiFi worked in one room but not the other due to a very weak signal. The staff called during our first morning very early to give away a "free gift" which didn't interest us. Had to unplug the phone due to follow up calls. The beach was not what we had expected; sand was shallow (maybe 1/2 inch deep); rocky shore; no waves; next to a busy waterway with tons of boats. Pool water was dirty but provided some refreshment from the sun. Pool activities were fun and various music was played the entire time. Food options were plenty and everyone should be able to find some things they will eat, especially if they are picky. Entertainment each evening was family friendly. Our favorites were silent disco and Michael Jackson nights. Excursions are available for purchase at the pool cabana which made it very easy for booking and leaving right from the hotel.

The staff was rude without Manor's