Very very spacious suite. Unbelievably big bathroom area. A third floor skylight somewhat makes up for the fact that there’s no view out the windows. Although the building itself has aged gracefully, the newer amenities and appointments in the rooms keep you in today’s world.

Clean, modern and well located, and it includes a decent breakfest.

We loved the shared spaces, which added so many opportunities for us to stretch out while at the hotel. The great table in the kitchen and "living room" were amazing. The outdoor patio area was really charming. We would definitely stay here again.

Close it everything downtown. Would highly recommend.

Really nice stay, breakfast was lacking but overall we enjoyed how spacious and clean the room we stayed in and the location was perfect too

We had a bad experience and I wish they had tried to make things right but the hotel ran out of hot water so our second night we didn’t have any and couldn’t take showers .we waited the next day but it never got fixed and it was how they handled it that was terrible.we were charged the full amount with a promise that the manager would contact us to give us some kind of break on our bill.this is an expensive hotel and I waited over a month but never heard anything from them even though I sent emails to their email account.very disappointed in how things were handled and would still appreciate hearing something and addressing this problem.we live in California so when she offered a free night in the future we said we won’t be back to Canada again but if she was willing to give us a free night why could she take a night and day without hot water off our bill or even contact us.very disappointed and still waiting to hear something as it was June 24,25 that we were there and it’s now the end of July

Great location. for min walk to the metro station and at Catherine street. Pillows weren’t the greatest BUT the mattress was comfortable! There were two steps from door to bed area and back up to washroom in middle of the night so mobility issues would not stay in this room. Loved the decor!

Room was decently clean, but (1) the shower door was super loose and (2) the big ceilling window had some kind of curtain to diffuse the light coming through that was very dirty. At least, that windows is not right over the bed. Otherwise, decent for the price and moreso for the location, which is excellent (near the centre bell and downtown-chinatown area). The location does come with the downside that it is popular at night and there are loud people and cars that you can hear, but that comes with the place. If you need silence to sleep, this is not for you.

Gorgeous hotel, friendly staff, excellent location. Would love to stay here again when I visit Montreal.

Was a nice place to stay, great location as well. Close to bell centre and shopping malls. Right downtown

The hotel is very centrally located for downtown. Rooms are big, beds comfortable, staff friendly and helpful. Everywhere is very clean

It was a pleasure to stay at Chez Swann. The suite was beautiful, and the staff was very helpful and accommodating. The location was also perfect close to everything I needed as well as near some nice restaurants and stores. If I return to Montreal, I plan to stay here again.

very cute hotel and room, absolutely AMAZING area to stay in!! the only thing i would say is the room got quite chilly with the a/c on and super warm with it off so it was a bit hard to find a balance but i can absolutely overlook that for the price and location. other than that everything was perfect!! staff was very friendly.

It was our second time to stay at Chez Swan. We are very pleased with the location. The staff was very friendly and helpful. There were a few minor maintenance issues but nothing major. The breakfast pastries were varied and very good. It felt like a very safe neighborhood.

Room was clean but my bathroom sink had barely any flow, just a trickle of water came out. Also the hardwood floors were so squeaky that i could hear people in the hall and in their rooms. Also, keep in mind being directly on the road makes for 5AM wake up calls from the garbage and delivery trucks as well as the street sweepers. I was also disappointed that there was no water in my room and I had to go downstairs to fill it up from the water cooler. Overall this hotel was a good option for me as I was only 5 minute walk to the office but there were small things that could be improved to make a big difference.

Repeat guest, cozy and well appointed. Staff wonderful and accommodating.

The Ac not working good Day 1 but Day 2 staff moving to another room ac working better

Location

The location was perfect. Right in the middle of downtown with lots of food and shopping options all around. The hotel was clean and the room was really cute. The doors to the room I was staying in was in a nook with 2 other doors so you can hear the other doors open and close throughout the night. The breakfast was very simple, it consisted off pastries, bread, yogurt, cheese, cereal, milk, coffee, tea, juice, fruit and fruit cups. The pastries were very tasty I really enjoyed my stay and would stay again.

This property should not be offered to anyone who expects the hotel, the rooms, or the staff to be prepared for guests! Upon arrival the 2 rooms which I had paid fot in full in advance were not ready for occpancy. They were not adequately supplied with "bathroom needs". One of the rooms door lock system, Room 306, was broken and the door was standing open and unable to lock. When reported to front desk, we were told it was " ok to lock and go out" and when we returned we could "call him" and he would come up to " jimmy" the lock to get it opened. This was totally unacceptable to us and requested a change of rooms but told that they had no rooms available. They said a repairman had been called but could not be repaired until the following day. Once in the room, it was noted that the bed frame was broken and that the matress closest to the headboard was on a definite decline down. Of course, once again there was no one to repair this so we had no alternative but to sleep with our heads where our feet would be and our feet would be where our head would be. It was not a good night of rest. We were told that all would be repaired by Sat but when we checked out on Sunday morning nothing had been repaired and we were not offered any kind of reimbursement. As a matter of fact not one person, management, or stateroom personel even came near our room when we were there and no mesasge left.