Positive +Staff was absolutely great +Location superb +After a problem coming up, staff gave an upgrade apartment with reasonable qualities Negative ~Room cleaning and habitability bad ~They said room for 4 people but the sofa bed was in terrible conditions

Property has tiny windows so is not for claustrophobic people. Animals scratching the roof is very uncomfortable. The rooms walls and floor are very deteriorated. Not enough supplies, poor quality.

This apartment was located in a very good spot, nearby shops, bars and restaurants. It had all you need for a short stay, including AC. Very easy to find and to access.

Excelente ubicación a pocos pasos de puerta del Sol, acceso a estaciones de metro y a minutos de Gran Via. Apartamento con Ambiente agradable y amplio.

Wonderful stay, would 100% recommend to anyone visiting Madrid. So close to everything and hosts were super helpful!

The checkin process was very difficult and confusing. The room dont look as advertised. The room needs work on details as having blinds in all windows. Noisy environment

Apartment in a perfect position for easy sightseeing. Spotlessly clean. Excellent communication from host. Small bathroom but otherwise perfect!

Clean room with air conditioning. The bathroom needs improvement. Excellent location.

I liked the location and the property

very special location and super cool people. thanks for making our first time in madrid so great.

Es un alojamiento para dos personas, porque aunque pagamos 4 personas no nos gustó el sofá cama muy incómodo, por lo menos yo prefiero cama, no me gusta el sofá cama para dormir especialmente si alguno de los huéspedes tiene problema de columna

Lovely room in a great location a few minutes from Sol. Great to have a fridge and kitchenette. Quiet and comfortable but the only downside is the very small shower and delicate doors which you had to manoeuvre very carefully to stop them falling off. There are quite a lot of steps but thankfully there is a small lift. A lovely stay - we would stay here again.

Está muy céntrico, por lo tanto toda la noche se escucho ruido muy fuerte. Entre otras cosas el elevado 👎 Las escaleras muy de miedo, me resbalé pues la pintura o desgaste no tiene buen agarre. Estuve en el 4 piso y no le gustó pues son muchas escaleras para subir con maletas !

Room was not the cleanest, but the location was amazing! Room has a small kitchenette which was really useful and also a fridge. Communication from the property was great too!

The property location was excellent most of the hotels don’t have elevators

The property is well located in the heart of Madrid but the facility and the access was horrible. I’ve been to Madrid several times staying at different places and this was the worst. Avoid at all possible!! Reasons for negative review: 1) Check in - apparently you need to download an app since access to the building and room is with the app. I never received an email to download the app and register with personal data - passport, etc. I sent communication with no reply until 12:00. Outside of the building and could not access until I called and spoke with someone. 2) Room was tiny and bathroom even smaller. Shower water had no pressure- just dripping down and no room to move in the shower. 3) The bed was horrible made of cheap foam material with a major dip in the middle 4) No sound proofing- we could hear the next door guy snoring at night. 5) Access to the apartment on 3rd floor- due to layout of the stairs and elevator - the elevator doesn’t stop on the 3rd floor. Need to walk up a very narrow spiral wooden uneven stairs with heavy suitcases. In conclusion- NEVER AGAIN!!!!!!

It was a great location. The bed was broken and my partner and I were falling into the middle of the bed since it was hollow. My back and hips were hurting.

La ubicación excelente, todo lo haces caminando. El departamento es antiguo. Pero relación precio/calidad/ubicación es excelente. No esperes un departamento de lujo.

Fantastic central location! Room itself was clean. The kitchenette was nice (made breakfast couple of times...) stores and restaurants abound! Quiet room a +. Shower small, but efficient. Would definitely stay again if I Madrid.

The location was excellent.