We checked in at 10 pm, but when we checked in our room door was open, there were no bath towels, the room phone was dead so we had to go back and forth to the reception, and after asking the receptionist for towels, the towels that came were still wet like used towels that had been aired. We booked a family room and all four towels we received were equally wet. Around 12 pm the electricity suddenly went out and after we checked in only the ones in our room and we had to go to the reception again to report it. In terms of location, it is very strategic close to the mall and KL Sentral, the staff are also very friendly and the cleanliness is also very good.