Dorsett Kuala Lumpur

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Overall Ratings & Reviews Dorsett Kuala Lumpur

Traveloka (2,520)
Other sources (1,000)
8.7
Very Good
From 2,520 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.4

Location

9.0

Service and Facilites

8.6

People often mention about Dorsett Kuala Lumpur
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Distance to City Center (81)
Room Space (77)
Bedroom (76)
Staff Friendliness (70)
Accessibility (68)
Surroundings (66)
Bathroom (66)
Wifi (58)
Hotel Area (56)
Ambiance (53)
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Traveler Reviews Dorsett Kuala Lumpur

Number of reviews per page
20
40
Customer reviews
salma t.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The staff was very friendly and all the buffet in this hotel is halal. We arrived earlier and the receptionist allowed us to check in before time. Such a great experience for 4D3N staying here. Thank you Dorsett!
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Accommodation's Reply
21 Feb 2026
Dear Salma, thank you for choosing to stay with us. We are glad to hear that you have enjoyed our services and facilities. Looking forward to welcome you back for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
salma t.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The staff was very friendly and all the buffet in this hotel is halal. We arrived earlier and the receptionist allowed us to check in before time. Such a great experience for 4D3N staying here. Thank you Dorsett!
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Accommodation's Reply
21 Feb 2026
Dear Salma, thank you for choosing to stay with us. We are glad to hear that you have enjoyed our services and facilities. Looking forward to welcome you back for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
Katherine W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Booked this hotel very last minute and didn’t expect much, but it turned out really good! Worth the price, room was spacious and super convenient location-wise! Loved their green initiatives too, would definitely come back!
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Accommodation's Reply
13 Feb 2026
Dear Katherine, thank you for choosing to stay with us. We are glad to hear that you have enjoyed our services and facilities. Your appreciation on our ESG initiatives is much appreciated too. Looking forward to welcome you back for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
S***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Very close to Pavilion and Alor Street
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Accommodation's Reply
26 Jan 2026
Dear Sir, thank you for staying with us and your good reviews shared. We are glad to hear that you have enjoyed the stay. We look forward to your return for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
P***T
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Very close to Pavilion, can walk to Alor Street, around it is easy to find places to eat.
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Accommodation's Reply
26 Jan 2026
Dear Sir, thank you for staying with us and your good reviews shared. We are glad to hear that you have enjoyed the stay. We look forward to your return for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 5 week(s) ago
Room dirty, lots of dust, mini bar dirty
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1 people find it helpful
Accommodation's Reply
22 Jan 2026
Dear Sir, thank you for staying with us and your kind reviews shared. We have taken note of your comments and wish to apologize for the short comings in housekeeping. We sincerely hope that you would accord us another opportunity to serve you better soon. Warm regards. David Wong, Hotel Manager
j***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
Near to many shopping centers, clean room, fast elevator.
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Accommodation's Reply
14 Jan 2026
Dear Sir, thank you for staying with us on your recent trip to Kuala Lumpur. We are glad to hear that you have enjoyed your overall stay experience with us. Looking forward to welcome you back for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
igde c.
icon-Staycation
Staycation
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9.4
/10
Reviewed 7 week(s) ago
strategic, friendly, clean. we book family room. get upgraded. so spacious
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Accommodation's Reply
14 Jan 2026
Dear Igde, thank you for staying with us on your recent trip to Kuala Lumpur. We are glad to hear that you have enjoyed your overall stay experience with us. Looking forward to welcome you back for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
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Toni I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very impressive menginao in forsett with close distance where mama
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1 people find it helpful
Accommodation's Reply
12 Jan 2026
Dear Toni, thank you for staying with us and your good reviews shared. We are glad to hear that you have enjoyed the stay. We look forward to your return for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
Yusika s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 7 week(s) ago
Every night, on days 2-4, there was noise like people walking or running. It seemed to be coming from either the next room or upstairs. It stopped briefly and continued until around dawn. It was really disturbing... The location is close to the pavilion and restaurants. Cleanliness was adequate; the sheets weren't changed for 4 days, and the trash cans weren't re-used in plastic after day 2. Slow Wi-Fi Tourist tax of MYR 10/day/room
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1 people find it helpful
Accommodation's Reply
08 Jan 2026
Dear Yusika, thank you for staying with us and your kind reviews shared. We have taken note of your comments and wish to apologize for the inconveniences caused during your stay. We sincerely hope that you would accord us another opportunity to serve you better soon. Warm regards. David Wong, Hotel Manager
A***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Friendly front-desk staff. Neatly located in Bukit Bintang; convenient walking distance to malls, public transport, and eateries. Kudos to house-keeping staff for keeping the room in tiptop condition. Will be staying here in future trips.
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Accommodation's Reply
07 Jan 2026
Dear Sir, thank you for staying with us and your glowing praises on our services. It’s wonderful to know that you had enjoyed all aspects of your stay and your feedback will deeply motivate the team to perform better. We look forward to welcome you back for yet another amazing stay soon. Warm regards. David Wong, Hotel Manager
R***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
So happy sleeping in here... The staff is so good and nice.
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Accommodation's Reply
02 Jan 2026
Dear Sir, thank you for staying with us and your good reviews shared. We are glad to hear that you have enjoyed the stay. We look forward to your return for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The toilet at lobby smell stinky once u open the door n need to climbup The bidet at our room was leaking so cannot spray due to water leaking No trash bin at elvator, so people just put their trash on the table located near the elevator Carpet also old n need to replace
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Accommodation's Reply
07 Jan 2026
Dear Sir, thank you for staying with us and your kind reviews shared. We have taken note of your comments and wish to apologize for the inconveniences caused. We sincerely hope that you would accord us another opportunity to serve you better soon. Warm regards. David Wong, Hotel Manager
c***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
view from the room at night
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Accommodation's Reply
07 Jan 2026
Dear Sir, thank you for staying with us and your good reviews shared. It was a pleasure to have you with us and looking forward to welcome you back soon. Warm regards. David Wong, Hotel Manager
T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The location is very near a lot of attractions and shopping, staff very friendly and helpful.
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Accommodation's Reply
15 Dec 2025
Dear Sir, thank you for staying with us and your good reviews shared. We are glad to hear that you have enjoyed the stay. We look forward to your return for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The location is very near to most attractions and hotel staff very helpful and friendly
1 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear Sir, thank you for staying with us and your good reviews shared. We are glad to hear that you have enjoyed the stay. We look forward to your return for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
Jackson
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Had a pleasant stay at Dorsett. The rooms were clean , the staff friendly, and the location convenient. A few small details could be improved, but overall it offered great value and a comfortable stay.
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Accommodation's Reply
04 Dec 2025
Dear Jackson, thank you for staying with us on your recent trip to Kuala Lumpur. We are glad to hear that you have enjoyed your overall stay experience with us. Looking forward to welcome you back for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
D***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 13 week(s) ago
Location was perfect, room was clean, breakfast was okay. However! I have an issue with the male reception. He was wrongly set my RM200 deposit into a sale transaction instead of pre-authorization hold, meaning my deposit is charged into my CC. Now after a month I'm still waiting for the refund of my deposit from the hotel. This is so unpleasant! So be careful when you pay for a deposit, make sure it was not a sale transaction or better give it in cash! Also the reception was not friendly and not informative, he didn't inform which card is for the elevator, which card is for the room, and which card is for power (we stayed in Dorsett Residence). So we were confused why does the elevator wont work, turned out we have to use different card for it. Thanks to the bell boy who explained it to us. It should be the reception jobdesc to inform such things, but none of the information came from him
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Accommodation's Reply
04 Dec 2025
Dear Madam, thank you for staying with us and your kind reviews shared. We wish to apologize for the mistake done by the team and the refund process has been made. We hope this isolated incident will not mar you from coming back to us. Looking forward to serve you better soon. Warm regards. David Wong, Hotel Manager
d***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
All the staff were very friendly and helped with my needs.
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Accommodation's Reply
18 Nov 2025
Dear Sir, thank you for choosing to stay with us. We are glad to hear that you have enjoyed our services. Looking forward to welcome you back for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
Rini D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Best hotel in Bukit Bintang, very close to Pavilion
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Rini, thank you for staying with us and your good reviews shared. We are glad to hear that you have enjoyed the stay. We look forward to your return for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
Number of reviews per page
20
40