Dear Sir / Ma'am Warmest Greetings From Somerset Grand Citra Thank you for taking the time to share your feedback. We are delighted to know that you had a pleasant stay with Ascott Group and enjoyed your overall experience with us. We also appreciate your suggestion regarding the breakfast variety. Your feedback has been shared with our Food and Beverages team as we continually look for ways to enhance our breakfast offerings and provide a better dining experience for our guests. Thank you once again for your valuable comments. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Eka Duty Manager

Dear Sir / Ma'am, Warmest greetings from Somerset Grand Citra. Thank you very much for your kind review. We’re delighted to know that you enjoyed the stay and service. It was our pleasure to have you stay with us, and we look forward to welcoming you again in the future. Best regards, Eka Duty Manager

Dear Sir / Ma'am, Warmest greetings from Somerset Grand Citra. Thank you very much for your kind review. We’re delighted to know that you enjoyed the stay and service especially for the breakfast. It was our pleasure to have you stay with us, and we look forward to welcoming you again in the future. Best regards, Eka Duty Manager

Thank you for your lovely review! We're so happy to hear that you enjoyed the spacious accommodation and had a great stay. We especially love your description that it felt like your grandmother's home—that warm, cozy, and welcoming atmosphere is exactly what we hope our guests experience. Thank you for staying with us, and we look forward to welcoming you back on your next visit!

Dear Gentlemen/Ladies, Sincerely, Somerset Grand Citra Hotel. Thank you for your review. We are pleased that you were comfortable during your stay at Somerset Grand Citra. This will be a standard we use to further improve our services. We hope you will have the opportunity to stay with us again in the future. Sincerely, Linkar, Duty Manager

Dear Valued Guest, Thank you for taking the time to share your detailed review and for choosing to stay with us. We are delighted to know that you and your family enjoyed the spacious apartment, clean accommodations, and convenient location near One Satrio. It is also wonderful to hear that the facilities, including the kitchen appliances and bathrooms, met your expectations and contributed to a comfortable stay. At the same time, we appreciate your feedback regarding the breakfast experience. Please accept our apologies for the limited food availability towards the end of the breakfast period and for the early breakfast option not fully meeting your expectations. Your comments have been shared with the culinary team for review and improvement to ensure a better dining experience for our future guests. Thank you once again for your valuable feedback. We are pleased to know that your overall experience was satisfying, and we truly look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Guest Service Team

Dear Ibu Atika, Thank you for sharing your wonderful review with us. We are delighted to know that you found our place comfortable and suitable for gathering with your family. We are also happy that you enjoyed our convenient location near Taman Satrio, as well as the jogging area and tennis court facilities. Your positive feedback truly means a lot to us. We look forward to welcoming you and your family again for another pleasant stay in the future. Warm regards, Guest Service Team

Thank you for choosing Somerset Grand Citra Jakarta and for sharing your wonderful feedback. We’re delighted to know you had a very enjoyable stay with us, and we truly appreciate your perfect rating. It will be our pleasure to welcome you back for another memorable experience in the future.

Thank you for staying with Somerset Grand Citra Jakarta and for your valuable review. We’re pleased to hear you enjoyed your group stay and appreciated our maintenance efforts. We also value your feedback regarding the property’s condition, as it helps us continue improving our facilities and guest experience. We look forward to welcoming you again.

Thank you for your kind review and recommendation of Somerset Grand Citra Jakarta. We’re thrilled to know that our property was an excellent choice for your business trip. Your positive feedback means a lot to us, and we look forward to welcoming you back for another comfortable and enjoyable stay.

Dear Mr. Ryo, This is Grand Somerset Jakarta Hotel greetings from us. Thank you very much for your valuable feedback. Your feedback is very valuable to us, especially to our staff. We will use the information you provided to improve our services in the future. We apologize for any inconvenience you experienced during check-in. We will use this information to improve our services during peak season. If you have any questions, please contact us at (021) 29***888 or call our official WhatsApp number at +62********691. Sincerely, Shift Manager, Eka Linker Prasetya

Hello Mr. Muhammad! This is Somerset Grand Jakarta. We welcome you. Thank you for taking the time to share your feedback with us. All of our staff are professional and strictly follow standard operating procedures (SOP). We value your feedback and are committed to improving our services in the future. If you have any questions, please contact us directly at (021) 29***888 or contact us via our official WhatsApp at +62********691. Sincerely, Shift Manager, Eka Linker Prasetya

Dear Mr. Victor, Thank you for taking the time to share your positive review. We are delighted to hear that you enjoyed our strategic location, spacious rooms, large smart TV, and the variety of facilities available. Your kind feedback is truly appreciated and motivates our team to continue delivering a comfortable and enjoyable stay. We look forward to welcoming you back in the near future. Warm regards, Dodi | Guest Service

Dear Bpk. Nicko, Thank you for your positive review and recommendation. We are delighted to know that you enjoyed your staycation with family or friends at our property. We look forward to welcoming you back in the near future. Warm regards, Dodi | Guest Service

Dear Bpk. Nicko, Thank you very much for sharing your wonderful review. We are delighted to hear that you had a memorable stay with us and that you enjoyed the spacious and clean room, our friendly and attentive staff, as well as our strategic location with easy access to the mall and public transportation. Your kind recommendation truly means a lot to us and motivates our team to continue delivering the best service. We look forward to welcoming you and your family back for another pleasant stay in the near future. Warm regards, Dodi | Guest Service

Dear Robertus K., Thank you for sharing your positive review. We are delighted to know that you had a comfortable stay with your family and that our staff were friendly, trustworthy, and helpful during the check-in and check-out process. Your kind words will certainly be shared with the team. We are also pleased to hear that you enjoyed our child-friendly swimming pool and the convenience of our location near Lotte Shopping Avenue with its many dining options. We truly appreciate your feedback and look forward to welcoming you and your family again in the near future. Dodi | Guest Service

Dear Valued Guest, Greetings from all of us at Somerset Grand Citra Jakarta. Thank you for choosing our hotel. We are delighted that you and your family had a wonderful time at Somerset Grand Citra. Your valuable feedback inspires our team to strive to provide you with the best and most memorable service. We extend our sincere gratitude to all our staff. Your valuable feedback will be used to continuously improve and develop our services. If you have any questions or suggestions, please contact us. Thank you. Sincerely, Eka Linker Prasetya, Shift Manager

Dear Bapak / Ibu Warmest Greetings from Somerset Grand Citra Thank you very much for taking the time to share your feedback. We are delighted to hear that your stay was perfect and that you had an awesome experience with us. Your kind words are truly appreciated by our entire team. We sincerely hope to have the pleasure of welcoming you back again in the near future. Best Regards Eka Linggar PRASETYA Duty Manager

Dear Mr. Jimmy, Thank you for taking the time to share your feedback. We sincerely regret to learn about your experience and the discomfort caused during your stay. Please allow us to clarify that the room category booked through Traveloka was listed as Premier Street View, which is facing the main road and may experience traffic noise, especially during peak hours. We understand, however, that this information may not have been clearly communicated, and we truly apologize for any confusion this has caused. Your comfort is very important to us, and we regret that the room condition did not meet your expectations. Had we been informed during your stay, our team would have been more than happy to assist by exploring alternative room options, subject to availability, or providing other possible solutions to improve your comfort. We appreciate your feedback as it helps us work closely with our partners to ensure clearer room descriptions and to enhance the overall guest experience. We truly hope to have another opportunity to welcome you back and provide a much more pleasant stay in the future. Warm regards, Dodi | Guest Service

Dear NMAZU, Thank you for sharing your positive review. We are delighted to know that you enjoyed your staycation with us and that the complimentary room upgrade added value to your experience. Your kind feedback is truly appreciated and serves as great motivation for our team. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Dodi | Guest Service