8.6
Very Good
From 17,256 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about Merlynn Park Hotel
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Staff Friendliness (166)
Variety (163)
Room Space (161)
Bedroom (147)
Taste (144)
Bathroom (139)
Hotel Area (131)
Ambiance (129)
Distance to City Center (128)
Family Friendly (128)
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Traveler Reviews Merlynn Park Hotel

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40
Customer reviews
l***y
icon-origin-TRAVELOKA
5.0
/10
Reviewed 7 hour(s) ago
Hotel staff is nice. Water is very strong, good. Towels, mattress, bed cover, furniture all feel old, yellow, not suitable.
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K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
It was really memorable to stay at Merlynn Park Hotel, I was greeted by friendly staff, the information given was clear, public facilities such as the swimming pool and gym were okay, the room was comfortable, clean, then I got tea, coffee, wedang uwuh and hot chocolate which were beyond hotel standards, the taste was also delicious. There was only one thing I complained about, the TV went off twice, the staff immediately came when we complained. But I was lazy to watch when it went off the second time, that's the only thing that wasn't okay, otherwise everything was okay 🫰
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S***n
icon-Leisure
Leisure
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8.4
/10
Reviewed 2 day(s) ago
The water in the toilet cannot go down the drain so the bathroom is flooded every time it is used.
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Accommodation's Reply
09 Jun 2025
Dear Sir/Madam, Thank you for your time and attention to provide a review of your stay at our hotel. We apologize for any inconvenience caused, especially regarding the water pipe in the bathroom. Your input is very valuable to us, and we have forwarded it to the technical team for immediate follow-up in order to improve the quality of our facilities. We look forward to welcoming you back to Merlynn Park Hotel Jakarta soon. Have a pleasant day. Warm Regards, Adolf Gustaf. General Manager
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
The hotel is quite old, but it's still well-maintained. The facilities are decent—a bit fancy, but enough for a comfortable stay. The indoor and outdoor pools were a big hit with the kids, which made the experience more enjoyable overall.
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Yessi O. S.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 day(s) ago
The staff are friendly, overall everything is okay, except the room carpet is wet and doesn't dry and the toilet is clogged 😔🥹
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2 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear Mrs. Yessi O. S, Thank you for taking the time to provide a review and share your experience of staying with us. We are very pleased to hear that you found our staff friendly and overall satisfied with our service. We apologize for the inconvenience you experienced regarding the wet carpet and clogged toilet in your room. Your feedback is very important to us, and we have forwarded it to the relevant team for immediate improvement and proper handling. We look forward to the opportunity to welcome you back to Merlynn Park Hotel with a better and more enjoyable experience. Warm Regards, Adolf Gustaf. General Manager
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muttaqin n. s.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
spacious room but a bit old, lots of delicious food, kids friendly
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Accommodation's Reply
05 Jun 2025
Dear Mr. Muttawin n. S, Warmest greetings from Merlynn Park Hotel Jakarta. Thank you for taking the time to provide a review of your experience with us. We are very pleased to know that you enjoyed the spacious room, the varied and delicious food, and our child-friendly facilities. Your feedback regarding the condition of the room which felt a bit old is greatly appreciated. We have noted this as part of our evaluation for future facility quality improvements. It was an honor to serve you, and we look forward to welcoming you and your family back in the future with an even better experience. We look forward to welcoming you back to Merlynn Park Hotel Jakarta soon. Have a pleasant day. Warm Regards, Adolf Gustaf. General Manager.
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R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I'm already a regular and it will be my favorite place for a staycation in Jakarta
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Accommodation's Reply
05 Jun 2025
Dear Sir/Madam, Warm greetings from Merlynn Park Hotel Jakarta. We are very grateful for your trust and loyalty in repeatedly choosing us as a place to stay. It is an honor for us to be your favorite choice for a staycation in Jakarta. May every visit be pleasant and memorable. We look forward to welcoming you back to Merlynn Park Hotel Jakarta soon. Have a nice day. Warm Regards, Adolf Gustaf. General Manager.
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Thank you for upgrading the room. Very very comfortable 🥰🙏🏻
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1 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear Sir/Madam, Warmest greetings from Merlynn Park Hotel Jakarta. Thank you for your positive review. We are very pleased to know that you are comfortable with our upgraded room. Guest satisfaction and comfort are our top priorities. We look forward to welcoming you back to Merlynn Park Hotel Jakarta soon. Have a pleasant day. Warm Regards, Adolf Gustaf. General Manager.
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G***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
The staff (were) friendly and accessibility (is good).
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Accommodation's Reply
05 Jun 2025
Dear Our Valued Guest, Warm greetings from Merlynn Park Hotel Jakarta Thank you for your kind feedback. We are pleased to hear that you found our staff friendly and appreciated the accessibility of our location and facilities. Your satisfaction is our top priority, and we truly hope to welcome you back in the near future for another pleasant stay. Warm regards, Adolf Gustaf General Manager
Ryan W.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
The hotel atmosphere is comfortable, there are many play facilities, swimming, clean, friendly service, only the restaurant has some menus that are lacking.
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1 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Mr. Ryan W., Thank you for taking the time to share your experience during your stay at Merlynn Park Hotel Jakarta. We are very pleased to know that you felt comfortable with the hotel's atmosphere, enjoyed the play facilities and swimming pool, and felt the friendly service from our team. Positive reviews like this mean a lot to us. Regarding the feedback on some of the menus in the restaurant, we apologize if it has not fully met your expectations. We will forward this feedback to the relevant team as material for evaluation and improvement in the future. We look forward to welcoming you back to Merlynn Park Hotel Jakarta soon. Have a nice day. Warm Regards, Adolf Gustaf. General Manager
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e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
To be maintained always, if necessary improved again.
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Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, Thank you for your valuable review and feedback. We greatly appreciate your appreciation of the services and facilities we provide. Your positive comments are a motivation for the entire Merlynn Park Hotel Jakarta team to continue to maintain and even improve the quality of service for the comfort and satisfaction of our guests. We look forward to welcoming you back to Merlynn Park Hotel Jakarta soon. Have a pleasant day. Warm Regards, Adolf Gustaf. General Manager.
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
very impressive and satisfying service. the room I booked was upgraded for free and my request was fulfilled. thank you very much Merlynn Park Hotel. an unforgettable experience staying at a 5 star hotel.
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4 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, Thank you for your positive and appreciative review. We are very pleased to know that our service has left a satisfactory impression on you, and that your stay at Merlynn Park Hotel Jakarta was a memorable moment. It is our pleasure to be able to fulfill your request, including providing a complimentary room upgrade as part of our commitment to provide the best experience for every guest. We look forward to welcoming you back to Merlynn Park Hotel Jakarta soon. Have a pleasant day. Warm Regards, Adolf Gustaf. General Manager
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S***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Attractive & Impressive
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Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, Thank you for taking the time to provide a review of your experience with us at Merlynn Park Hotel. We greatly appreciate any feedback and appreciation that you have provided. We look forward to welcoming you back to Merlynn Park Hotel Jakarta soon. Have a pleasant day. Warm Regards, Adolf Gustaf. General Manager
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WARSITO
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Comfortable room, definitely come back to stay another time.
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Accommodation's Reply
05 Jun 2025
Dear Mr. Warsito, Thank you for your positive review. We are very pleased to know that you felt comfortable during your stay with us. We look forward to having the opportunity to welcome you back again in the future. We hope to welcome you back to Merlynn Park Hotel Jakarta soon. Warm regards, Adolf Gustaf. General Manager
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D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Even though the furniture is classic, it is still comfortable
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3 people find it helpful
Accommodation's Reply
30 May 2025
Dear Guest, Thank you very much for your complimentary review! We are glad to know that despite our classic furniture design, you still felt comfortable during your stay at our hotel. Guest comfort is our top priority, and feedback like this means a lot to us in our efforts to maintain the quality of our services and facilities. Thank you for choosing us as your accommodation destination, and we look forward to welcoming you back for an equally special experience in the future. Best regards, Adolf Gustaf. General Manager
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Ade S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
aseli, merlyn - sunlake is still the best in my opinion. especially when it comes to the rooms (luxurious, spacious, amazing)
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3 people find it helpful
Accommodation's Reply
30 May 2025
Dear Mr. Ade S, Thank you for your trust and warm appreciation to Merlynn Park Hotel and Sunlake. We are very honored to be your best choice, especially in terms of comfort and luxury of the rooms. Positive comments like this are a great motivation for us to continue to maintain the quality of service and facilities to always provide a memorable stay experience for all guests. Thank you for choosing us as your accommodation destination, and we look forward to welcoming you back for an equally special experience in the future. Warm regards, Adolf Gustaf. General Manager
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V***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Had problem with hot water but the hotel response was quite fast, unfortunately need to go down to receptionist as no one pick up my phone call
1 people find it helpful
Accommodation's Reply
30 May 2025
Dear Our Valued Guest, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered with the hot water and the difficulty in reaching our team by phone. While we are pleased to hear that our staff responded promptly once informed, we truly regret that you had to come down to the reception in person. This is not the standard of service we strive to provide, and we will take this feedback seriously to improve our responsiveness and ensure our communication channels are consistently reliable. We appreciate your understanding and thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a smoother and more comfortable stay. Best regards, Adolf Gustaf General Manager
B***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Thank you Merllyn Hotel for upgrading our room from executive to Bulgarian, the staff are all friendly, the best, always success
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1 people find it helpful
Accommodation's Reply
30 May 2025
Dear Guest, Thank you very much for your complimentary review! We are very pleased to know that you were satisfied with your stay at Merlynn Park Hotel, including the room upgrade from Executive to Bulgari and the friendly service from all our staff. Your appreciation is a motivation for us to continue to provide the best service for every guest. We also thank you for your prayers and support. Thank you for choosing us as your accommodation destination, and we look forward to welcoming you back for an equally special experience in the future. Warm regards, Adolf Gustaf. General Manager
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The place is in the city, close to everywhere, not far from the airport. There are lots of food... thank you Traveloka
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3 people find it helpful
Accommodation's Reply
30 May 2025
Dear Guest, Thank you very much for your kind review! We are pleased to know that our hotel’s strategic location makes it easy to access various places, including the airport, thus providing convenience during your trip. We also appreciate your comments regarding the variety of food we serve. We hope that your stay at our hotel will leave you with a pleasant and positive impression. Thank you for choosing us as your accommodation, and we look forward to welcoming you back for an equally special experience in the future. Best regards, Adolf Gustaf. General Manager
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Reli I. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
really like every time I staycation here... all the staff are friendly... the front office is helpful and friendly... the housekeeping is also helpful and friendly... the restaurant is also helpful and friendly... this is my umpteenth staycation... but the hotel always upgrades the restaurant and menu variants... it's cool with a cheap price with luxurious facilities like Kempinski...
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1 people find it helpful
Accommodation's Reply
30 May 2025
Dear Reli I. A, Thank you very much for your complimentary review! We are very pleased to know that the service from all staff, from the front office, housekeeping, to the restaurant, provided a friendly and helpful experience during your stay. We also appreciate your attention to our efforts in continuously upgrading the restaurant facilities and enriching the menu variations to provide more value for guests at an affordable price. Positive comments like this are a great motivation for us to always maintain the best quality of service and facilities. Thank you for choosing us as your accommodation destination, and we look forward to welcoming you back for an equally special experience in the future. Best regards, Adolf Gustaf. General Manager
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Number of reviews per page
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