Overall Ratings & Reviews City Plaza Osaka

It's located at a short walking distance from a subway station, and the area has plenty of eateries, and right near the lobby is a good size cafe. Staff are friendly and helpful, and room size is quite good by Japan city standard and well maintained and modern. Breakfast is available separately but rather expensive so not tried.

The hotel is not very near to the station and there was no large-scale shopping mall or department store nearby as well. I found some shredded tissue paper in room toilet. But the bed was clean and comfortable. We do enjoy the free Onsen and massage chair. We also had a dinner on the top floor restaurant. Overall I would say we have a good stay in this hotel.

It was 37C (98F) outside and the air conditioning in the room, even though we had it set to as low as it would go (15C), it was 25C in the room no matter what we did. It was so uncomfortable to sleep in a warm room when it was so hot outside. The onsen is not very welcoming of foreigners (we didn’t have any tattoos or anything), but the fellow guests at the onsen were rude and giving us bad looks like we didnt belong when we were just trying to enjoy ourselves and relax.

Really nice hotel, friendly staff, and awesome onsen on the roof. Was a great experience and would stay again.

The property is very nice for the price. The room is spacious for Japan. There is a large bath area with multiple different tubs with different temperature to relax in and soak your tired muscles after a full day of walking. There’s 7 eleven nearby with lots of grab and go food for a reasonable price. Walking distance to train station. Very convenient location.

Great location, great onsen

Convenient for groups and the bathroom is comfortable.

Good location near Central area of Osaka

Staff was friendly and helpful enough. Because I am a foreigner with tattoos I was told I could not use the pool, hot tub, gym..etc so that was disappointing. The bed in the room was hard as rock and lumpy, basically a prison cot. It was uncomfortable and hurt my back. Each bed had one thin pillow which was also lumpy and uncomfortable. The room had air conditioning but it didn’t work well and struggled to keep the room under 22-23 degrees C. At night it was hot and stuffy in the room and I had to use a fan to cool off. Overall it was a nice enough hotel but I’m not sure if I’d stay again in the future.

The room was very accommodating. Great deep soaking timing. Water pressure, flow, and hot water. Firm memory foam double bed. And mini fridge for personal use. Downside, only with the upkeep for in-room use for coffee cups, water glasses and replacing them from ones already used. But overall housekeeping was very good. The amenities which were utterly very fantastic was their gym facilities and the pool, plus the indoor/outdoor onsen free daily till 1am in the morning. The gym and pool came with a moderate extra fee, but well worth the generalizable surcharge which can be added to the room’s cost at checkout, later. The on-site breakfast buffet is very convenient if you’re appetite is high for a good solid Japanese styled meal. But of course there are other options eating elsewhere in the city at cafes or indoor/outdoor restaurants wherever they are located like in Paris. The lunch buffet is also very delicious though, however, not as popular as one might’ve imagined in the hotel’s dining days pre-pandemic. There are odd things about the hotel’s lobby that are still strange. Like the dried out water cutouts which surround the outside of the hotel’s exterior space but not indoors? And there is a Tully’s Cafe, very busy drawing business folks, students, and an assorted number of customers, but the hotel’s space limits their ability to expand on more seating outside of its own interior layout. The lobby itself has no seating whatsoever anywhere. Floor, lighting, so-so. Strange?

Regret that no free coffee provided and few staff know English. Love the hot springs provided.

The pool and gym each charge 2750 yen per visit. Which means this listing is inaccurate. This hotel doesn’t have pool and gym amenities. The room was just too small for this price. No other issues.

Very good

Our biggest complaint was that the hotel hosting international travelers were not very fluent in any other language besides Japanese. One of the front desk personnel had to communicate with us using a language translation app to translate Japanese to English. We arrived a bit early but they told us we had to wait til 3pm even though we inquired if possible to check in a little earlier. A little surprised the room did not include any complimentary coffee or tea either.

It is convenient, with onsen in City is excellent.

I am quite happy staying at City Plaza Osaka. The staff is friendly and helpful. The surrounding is quiet where I get to enjoy a peaceful environment. However, I do find it's quite inconvenient staying there as the subway is quite a distance from the hotel. And also, the breakfast spread is very limited and I get to eat the same menu daily

They were helpful explaining laundry service to me.

The rooftop spa and onsen is delightful. The rooms are a bit cramped and dated, but the amenities an the staff's friendliness largely outweighs this.

City Plaza Osaka is a stunning and impressive hotel. The staff bent over backwards to help us whenever we needed it and our room was beautiful. Quite a good price for such a great hotel too. Would stay there again if I went back to Osaka.

Clean and tidy. Staff were great and the onset on the 14th floor is great too