Very disappointing experience at Sunway Lost World Hotel. I paid over RM700 for one night because I wanted to bring my child here for a fun and relaxing stay. Unfortunately, the experience was far from what I expected. When I checked in, I was informed by the front desk that there was no swimming pool and no kids’ playroom available at the hotel. This was already very disappointing, especially when travelling with a young child. Things got even worse when we entered the room. There was a strong unpleasant smell, and the toilet was not properly cleaned. There were still urine stains around the toilet bowl, which is completely unacceptable for a hotel charging over RM700 per night. Later, I wanted to have a simple afternoon tea with my family. The front desk told us that we had to walk across to the theme park because there was no restaurant available at the hotel. We made our way there, only to be told that we had to purchase a theme park admission ticket just to enter and access the restaurants. Honestly, this was an extremely frustrating and disappointing experience. For the price we paid, I expected at least a clean room, basic facilities, and a more convenient experience for families with children. Instead, we encountered one problem after another. Very poor experience and definitely not worth RM700+ for one night. The overall service and facilities were far below what I expected from a hotel at this price level. I would not recommend staying here, especially for families with young children.