Djarot S. I.

Leisure

9.4

/10

Reviewed 4 day(s) ago

The hotel's location is connected to the TSM mall, so you don't need to leave the hotel if you want culinary and entertainment.

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Accommodation's Reply

11 Nov 2026

Dear Mr. Djarot Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager

A***A

Leisure

9.7

/10

Reviewed 4 day(s) ago

Nice place for holidays and to stay with family.

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Accommodation's Reply

11 Nov 2026

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

G***e

9.7

/10

Reviewed 5 day(s) ago

The hotel was clean, and yesterday I got a free upgrade to a superior room, but I don't know why. But the superior room and standard room aren't much different in size, except that the superior room has a smart TV.

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Accommodation's Reply

11 Nov 2026

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager

A***g

Business

10.0

/10

Reviewed 6 day(s) ago

It is an option if you stay in Bandung.

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Accommodation's Reply

11 Nov 2026

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

Ari C.

10.0

/10

Reviewed 7 day(s) ago

The hotel is nice, the restaurant and food are okay, the place is representative.

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Accommodation's Reply

11 Nov 2026

Dear Mr. Ari Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

Verified Traveler

Leisure

8.5

/10

Reviewed 1 week(s) ago

Good place, near to the city, clean room, beside mall.

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Accommodation's Reply

11 Nov 2026

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

Tan Y. H.

9.4

/10

Reviewed 1 week(s) ago

Thank you very much for updating me on all the complaints and understanding them. Thank you very much.

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Accommodation's Reply

11 Nov 2026

Dear Mr. Tan We very much appreciate your comments regarding your stay at the ibis Bandung Trans Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hilmansyah General Manager

F***i

8.8

/10

Reviewed 2 week(s) ago

Ibis is the best, hotel close to TSM mall, city center, breakfast is delicious, staff are friendly.

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Accommodation's Reply

11 Nov 2026

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

D***h

Staycation

8.8

/10

Reviewed 2 week(s) ago

Strategic location, on weekends it is very busy so you have to queue for breakfast.

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Accommodation's Reply

11 Nov 2026

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager

ikhsan

Business

10.0

/10

Reviewed 3 week(s) ago

Very comfortable to stay and clean, great.

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Accommodation's Reply

11 Nov 2026

Dear Mr. Ikhsan Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

i***n

Business

10.0

/10

Reviewed 3 week(s) ago

Excellent service, comfortable hotel, and close to everywhere, Trans Studio Mall environment.

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Accommodation's Reply

11 Nov 2026

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

r***i

10.0

/10

Reviewed 3 week(s) ago

The hotel staff was friendly when delivering food and at check-in.

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Accommodation's Reply

11 Nov 2026

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

LILIS A. R.

10.0

/10

Reviewed 3 week(s) ago

I stayed here for a work event. The location is very strategic. Just get off at the mall. It's close to everything. The room was comfortable, and all the facilities were in working order. I really enjoyed the view of the mosque and Trans Studio Bandung.

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Accommodation's Reply

11 Nov 2026

Dear Mrs. Lilis Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

Tan Y. H.

Business

9.4

/10

Reviewed 3 week(s) ago

Why rating ini saya kasih 5 star. Because of your FD (Miss Adha), the best front desk. Sangat care ke customer. Bahkan try her best to make us happy. She should get promoted to duty manager.

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Accommodation's Reply

11 Nov 2026

Dear Mr. Tan Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

Tan Y. H.

Business

8.8

/10

Reviewed 3 week(s) ago

I have to complain. The hotel is not peak season. There was no one at all. I checked in at 12. I know the check-in time is 2. What I need to complain about is, give the staff more training. We are humans, not robots. We have to be flexible. It's very unprofessional to leave only one customer in the lobby. That's funny. They can chat at the counter but don't want to contact housekeeping, prioritizing me to go in first. Please give them training. Don't be like robots, everyone follows the rules. There wasn't even a single person in the lobby. It's not peak season.

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Accommodation's Reply

11 Nov 2026

Dear Mr. Tan Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager

S***i

Staycation

8.5

/10

Reviewed 3 week(s) ago

Strategic location, fast response room service, delicious breakfast and many menu choices... Awesome.

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Accommodation's Reply

11 Nov 2026

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

TRI H. K.

10.0

/10

Reviewed 3 week(s) ago

The food is varied and delicious. The service is excellent, and the staff is very friendly.

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Accommodation's Reply

11 Nov 2026

Dear Mr. Tri Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

Tan Y. H.

Business

9.7

/10

Reviewed 3 week(s) ago

Not a problem at all. Everything just good. Enjoy in Bandung.

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Accommodation's Reply

11 Nov 2026

Dear Mr. Tan Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

Tan Y. H.

Staycation

9.7

/10

Reviewed 3 week(s) ago

Good and recommended. Just relax, everything is nearby, dude.

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Accommodation's Reply

11 Nov 2026

Dear Mr. Tan Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

Tan Y. H.

9.4

/10

Reviewed 3 week(s) ago

Overall just fine. No issue. Near to everywhere.

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Accommodation's Reply

11 Nov 2026

Dear Mr. Tan Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager

ibis Bandung Trans Studio

Overall Ratings & Reviews ibis Bandung Trans Studio

8.6

8.5

8.3

8.8

8.5

Traveler Reviews ibis Bandung Trans Studio