ibis Bandung Trans Studio

Excellent, friendly, and patient service. Keep improving.

Friendly staff, clean place, strategic location, close to various culinary attractions. So far, everything's okay.

The staff are friendly but the wait for the elevator is a bit long.

I stayed in room 1407 at the Ibis Trans Studio Hotel in Bandung. There are several things that need improvement: 1. The bathroom is too small and the water drains poorly, so when I take a shower, the shower water leaks out of the bath area. The bathroom gets a bit flooded because the water from the shower doesn't drain properly. 😞 2. The drinks in the breakfast area are tasteless, like the chocolate drink, which has a bland chocolate flavor, and the apple and pineapple drink is also bland. 😞 3. It turns out the Ibis Hotel no longer has a swimming pool, even though the reviews said there was one. It turns out it was the Trans Hotel swimming pool. 😞 4. The room access card is prone to errors, so I can't get in when I try to enter the room. 5. The elevator in the parking area is often under maintenance, so I had to use the emergency stairs to get up to the hotel lobby (I parked in the second basement, so it was quite a climb up the stairs to the lobby). 😞 Hopefully, this can be improved in the future. Thank you.

I booked two rooms with breakfast for three days for one adult and one child per room, a total of four people eating for two rooms as stated on the booking receipt. The first day went well, breakfast for two adults and two children. On the second day, I was refused, only one adult and one child were allowed. I complained to the staff, but they responded that it was just a mistake from the staff, with no apology or compensation for the breakfast we had already paid. On the third day, I was also refused by the staff. I was only shown proof of booking before I could check in. Hopefully, this kind of disappointment will not happen again in the future, as I use hotels in the Accor network.

The staff was very friendly at check-in and check-out, the room was comfortable and clean, and the bathroom was also spotless. The room was soundproofed, so you could rest comfortably.

The staff is really great, really friendly. The rooms are okay, the breakfast is delicious.

Best hotel ever and so comfy stay here... love it

The hotel is comfortable and close to the center of the crowd.

A great place to stay and then go to Trans Studio the next day. Breakfast is delicious and there's a wide selection.

Overall, because it was a peak period with an event, there were many hotel guests attending the event, so it was full. For room cleanliness, the floor and under the table were not clean, with a lot of dust and hair. The sink was clogged. There was only one glass for brushing teeth. Around 3 AM, I woke up because of the vibration sound from the adjacent room, precisely behind the headboard wall. It lasted until 4 AM. Loud conversations from other rooms could be heard quite clearly. For the restaurant food, on the first day arriving at 8 AM, many items were finished because it was crowded. Even finding a place to sit indoors was full. In the outdoor area, there were still seats at the outermost edge of the dining area. The taste of the food was just standard. At the egg station, there was a queue of about 9 people, and we had to wait again if the eggs were empty in the tray, and the kitchen staff had to cook them. The main menu options were only 4: white rice, overcooked vegetables, and meat/fish protein which ran out quickly and took a long time to refill, both in the indoor and outdoor areas. What was quite delicious were ketupat sayur, indomie, and sausages. The rest depended on taste. The light meal options were quite varied, from bread to salad. Perhaps during the event season, the hotel was booked for event participants, so the flow was quite dense.

Friendly service, delicious food, clean hotel. Always be successful. GBU

Very good and friendly service.

Strategic place to stay..if you want to go to trans studio, just walk down the street, to Jalan Braga it's only 18 minutes. if you want to go to Lembang, it's quite far but you can leave very early..access to the highway is also easy.

Comfortable and clean, friendly staff.

The rooms are comfortable and clean and close to town.

I stayed in room 831. Overall, it was very good, pleasant, and I would definitely stay at Ibis again when I visit Bandung. There are just a few things I need to improve: 1. The Wi-Fi signal is inconsistent. 2. The room could be improved to be more soundproof. 3. Separate the front desk reception from the customer service team that handles guest requests, such as food orders. Several times I called Ex 0 to order food, but it didn't go through. Perhaps there were so many guests that they weren't covered. Thank you, team, and stay healthy.

The check-in staff took quite a long time, the check-out staff was not very clear in providing information.

The service is great, it doesn't disappoint.

The hotel is nice and clean and friendly too.