ibis Bandung Trans Studio

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8.4
/10
Very Good
21,785 reviews

What Guests Say About Their Stay

Bedroom (579)
Staff Friendliness (560)
Ambiance (551)
Distance To City Center (549)

Verified Traveler

10.0
/ 10
The staff was very friendly at check-in and check-out, the room was comfortable and clean, and the bathroom was also spotless. The room was soundproofed, so you could rest comfortably.
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v***a

10.0
/ 10
I stayed here for a vacation. I was very satisfied, and I'll stay here again if I ever come back to Bandung. It's a free playground for the kids. Thank you to the staff for their excellent service.
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Putri V. A.

9.7
/ 10
Stayed at this hotel to attend a work-related gathering, so I primarily used the room just for sleeping. However, the absolute highlight of the room was the magnificent mountain view. Even though it was covered in mist in the morning, the mountain's grandeur still shone through. The room was clean and comfortable enough for a good night's rest. The check-in process was seamless, and even when we briefly lost a key that had been left at the reception, the staff handled the situation professionally and provided an excellent solution.

D***I

9.4
/ 10
I love the hospitality. I brought a 12-year-old daughter, so I asked for early check-in because I had a conference there, and the staff said yes to my request. I could work and had a great staycation there.

A***y

9.4
/ 10
Hotel location beside TSM Mall so it was fun. Just walk and you can find anything you need. The staff (front office and housekeeping) was friendly and fully smile, especially the security, they are helpful. Thank you. Big parking lot. Dispenser to fill water in aisle. Room was clean, Wi-Fi good, smart TV and many channels. Good hotel with a good price and facilities.
In the Area
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Jl Gatot Subroto No 289, Bandung - West Java, Buahbatu, Bandung, Jawa Barat, Indonesia, 40273

Main Facilities

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24-Hour Front Desk
Parking
WiFi
ibis Bandung Trans Studio is a hotel is located at Buahbatu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
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CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around ibis Bandung Trans Studio

Jl Gatot Subroto No 289, Bandung - West Java, Buahbatu, Bandung, Jawa Barat, Indonesia, 40273
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Discover More About ibis Bandung Trans Studio

Welcome to ibis Bandung Trans Studio, your ideal gateway to the vibrant city of Bandung, Indonesia. Nestled in a prime location, ibis Bandung Trans Studio offers a comfortable and convenient stay for both leisure and business travelers. Experience the warm Indonesian hospitality and modern amenities that make your visit truly memorable. Room rates at ibis Bandung Trans Studio start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

ibis Bandung Trans Studio Location

Located in the heart of Bandung, West Java, ibis Bandung Trans Studio is situated in the bustling Trans Studio area, specifically at Jl Gatot Subroto No 289, Bandung - West Java, Buahbatu, Bandung, Jawa Barat, Indonesia, 40273. This prime location places you just a short distance from the city center, offering easy access to major transportation hubs and the vibrant pulse of Bandung. The atmosphere surrounding ibis Bandung Trans Studio is one of excitement and convenience, being in close proximity to entertainment complexes and commercial centers, making it an excellent base for exploring all that Bandung has to offer. For those arriving by air, it's a manageable journey from Husein Sastranegara International Airport, ensuring a smooth start to your trip.

ibis Bandung Trans Studio Facilities & Services

Facilities for guests at ibis Bandung Trans Studio are designed to enhance your comfort and convenience throughout your stay.

  • Enjoy a refreshing dip in the outdoor swimming pool, perfect for unwinding after a day of exploration.
  • Stay connected with complimentary Wi-Fi access available throughout the hotel.
  • Maintain your fitness routine at the well-equipped fitness center.
  • For families, a dedicated children's play area ensures little ones are entertained.
  • Dine with ease at the on-site restaurant, offering a variety of culinary delights.
  • The hotel provides convenient meeting rooms for business travelers.
  • Benefit from 24-hour front desk assistance for any of your needs.
  • Secure your belongings with the in-room safe.
  • Ample free parking space is available for guests arriving by car.

ibis Bandung Trans Studio Room Types

Discover a range of comfortable accommodations with the diverse room types of ibis Bandung Trans Studio, catering to every traveler's needs.

  • Standard Room:

    These well-appointed rooms offer a comfortable retreat, available in non-smoking options. Enjoy city views from your room.
  • Deluxe Room:

    For an enhanced experience, the Deluxe rooms provide additional space and amenities, also available in non-smoking. Some Deluxe rooms may feature a bathtub for your relaxation.
  • Family Room:

    Ideal for families traveling together, these rooms are designed to accommodate multiple guests comfortably.

All rooms at ibis Bandung Trans Studio are designated as non-smoking to ensure a pleasant environment for all guests. While pet-friendly accommodations are not explicitly offered, please inquire directly with the hotel for any specific arrangements or policies regarding pets.

ibis Bandung Trans Studio Dining & Restaurants

Savor a delightful culinary journey at ibis Bandung Trans Studio, where a variety of dining options await to tantalize your taste buds.

  • The Restaurant:

    This is the hotel's main dining venue, offering a buffet breakfast with a selection of local and international dishes. Lunch and dinner feature an à la carte menu with Indonesian specialties and international favorites. Estimated price per person for a main course is around PHP 400-600. Operating hours are typically from 6:00 AM to 10:00 PM.
  • The Bar:

    Unwind with a refreshing drink at the hotel's bar. It's the perfect spot to relax after a long day, offering a selection of beverages. Operating hours are usually from 11:00 AM to 11:00 PM.

Enjoy the convenience of in-room dining, available during the restaurant's operating hours, allowing you to enjoy delicious meals in the comfort of your room.

ibis Bandung Trans Studio Nearby Attractions and Activities

Explore the vibrant surroundings of ibis Bandung Trans Studio with a variety of attractions and activities just a stone's throw away.

  • Trans Studio Bandung:

    Directly adjacent to the hotel, this is one of Indonesia's largest indoor theme parks, offering thrilling rides and entertainment for all ages.
  • Museum Geologi:

    Discover the fascinating geological history of Indonesia at this educational museum, located a short drive from the hotel.
  • Gedung Sate:

    A historical landmark and architectural marvel, Gedung Sate offers a glimpse into Bandung's colonial past and is a popular spot for photos.
  • Braga Street (Jalan Braga):

    Immerse yourself in the city's colonial heritage by strolling down this iconic street, known for its art deco buildings, cafes, and boutiques.
  • Kawah Putih (White Crater):

    For nature enthusiasts, a trip to this stunning volcanic crater lake is a must-do, offering breathtaking views and a unique natural landscape.

If you are looking for other activities around ibis Bandung Trans Studio, check out the best deals on Traveloka: Recommended activities in Bandung!

How to Get to ibis Bandung Trans Studio from the Airport

Getting to ibis Bandung Trans Studio from Husein Sastranegara International Airport (BDO) is straightforward, with several convenient options available. Understanding how to get to ibis Bandung Trans Studio ensures a smooth transition to your accommodation.

  • Hotel Airport Transfer Service:

    For the utmost convenience, you can arrange for the hotel's private airport transfer service. This service offers a seamless journey directly to the hotel. The estimated cost for this service is around PHP 800-1200, depending on the vehicle type. You can book this through the hotel directly or via Traveloka.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to ibis Bandung Trans Studio typically takes about 30-45 minutes, depending on traffic conditions. The estimated fare ranges from PHP 200-350.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service, which can be booked through their respective mobile applications. This is often a cost-effective and convenient option. The estimated cost is similar to that of a metered taxi.
  • Car Rental:

    If you prefer to have your own transportation throughout your stay, car rental services are available at the airport. This provides flexibility for exploring Bandung and its surroundings at your own pace.

For a hassle-free arrival, consider pre-booking airport transfer services or inquire about the ibis Bandung Trans Studio airport transfer options when making your hotel reservation.

Summary of Why You Should Choose to Stay at ibis Bandung Trans Studio

Choosing ibis Bandung Trans Studio for your Bandung adventure offers a blend of comfort, convenience, and excellent value. Here’s why it stands out:

  • Prime Location:

    Situated in the vibrant Trans Studio area, you're at the heart of entertainment and city life, with easy access to major attractions.
  • Modern Amenities:

    Enjoy a comfortable stay with well-equipped rooms and essential facilities like Wi-Fi, a swimming pool, and a fitness center.
  • Exceptional Value:

    ibis Bandung Trans Studio provides a high standard of service and comfort at competitive rates, making it an ideal choice for budget-conscious travelers.
  • Family-Friendly:

    With a dedicated children's play area, it's a great option for families looking for a convenient and enjoyable stay.
  • Seamless Travel:

    Easy access to transportation options and the availability of airport transfer services ensure a stress-free journey.

Discover the best Book budget hotels in Jawa Barat and experience the convenience of Booking ibis Bandung Trans Studio. For your travel needs, you can also Easily book domestic and international flights at low prices.

All facilities in ibis Bandung Trans Studio

Others ibis Bandung Trans Studio
Others

Hotel Services

  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Parking with surcharge

Public Facilities

  • WiFi in public area

In-room Facilities

  • TV

Accommodation Policy & General Information in ibis Bandung Trans Studio

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in ibis Bandung Trans Studio
22
Another facilities in ibis Bandung Trans Studio
Express check-in, Express check-out, 24-hour Receptionist, Parking with surcharge, WiFi in public area

Frequently asked question in ibis Bandung Trans Studio

What are available facilities at ibis Bandung Trans Studio?
There are top facilites at ibis Bandung Trans Studio such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at ibis Bandung Trans Studio?
The standard check-in time at ibis Bandung Trans Studio is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of ibis Bandung Trans Studio?
ibis Bandung Trans Studio is a 3.0-star hotel.
How many floors does ibis Bandung Trans Studio have?
ibis Bandung Trans Studio has 22 floors.
Does ibis Bandung Trans Studio provide parking?
Yes, ibis Bandung Trans Studio provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in ibis Bandung Trans Studio

Overall Ratings & Reviews ibis Bandung Trans Studio

Traveloka (21,523)
Other sources (262)
8.5
Very Good
From 21,523 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.8

Service and Facilites

8.5

People often mention about ibis Bandung Trans Studio
All
Bedroom (352)
Staff Friendliness (330)
Ambiance (327)
Accessibility (312)
Distance to City Center (309)
Surroundings (299)
Bathroom (289)
Hotel Area (273)
Room Space (257)
Variety (249)
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Traveler Reviews ibis Bandung Trans Studio

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 day(s) ago
The staff and service were very good and satisfying, but in the room, the mattress had a slight smell that didn't suit the nose.
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Tiara T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It is indeed that comfortable, the place is clean, comfortable.
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1 people find it helpful
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Kevin G.
icon-Business
Business
icon-origin-TRAVELOKA
9.2
/10
Reviewed 2 week(s) ago
Everything about the hotel is perfect except cleanliness in the room needs more attention. Bathroom facilities need an upgrade as pipes were leaking, and the worst was the breakfast time. Very few staff and it was a havoc. 20 people in line and only one person at the egg station, breads were hard and not fresh, asked for hot milk but it never came, plates and cutleries were not properly cleaned. It's a pity that the hotel couldn’t keep up the restaurant service.
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Accommodation's Reply
23 Jul 2026
Dear Mr. Kevin G Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
N***a
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
I have stayed several times at Ibis TSM Bandung, as I always chose this hotel for all my Bandung visits due to its convenient location and spacious, comfortable room. I usually give good reviews for Ibis TSM, but unfortunately I cannot give it full-star this time, as I have a few complaints. Cleanliness: - Bed sheet is not clean. Not only did it have multiple stains on the sheet and blanket, there are also grainy dust/sand particles on the bed. I suspect it hasn't been cleaned properly before I checked in. - Some insect also managed to find its way to my room. I mean, okay I can get rid of it, no big deal. But really? -__- - The towel and mat also have stains. - The same grainy dust/sand particles are also all over the bathroom floor. - The bathroom floor is frankly speaking a bit disgusting with those yellow/brown spots under the wash basin. Technical: - The mini fridge is broken. The hotel staffs are all very friendly and helpful, of course. But I wish I didn't have to call housekeeping in the middle of the night to fix things that should've been mandatorily prepared before check in (cleaning the bed sheets and bathroom, making sure the fridge is working). Furthermore, I'm grateful for Ibis TSM for holding a watch-together for the 3rd Place and Final Matches of FIFA World Cup 2026, but I would appreciate it if staffs informed me in advance that the Final Match screening is a paid event. I asked about the watch-together during check in, no info about it being a paid event. I attended the 3rd Place Match; it was totally free as I just have to come down to the outdoor restaurant and sit with the other guests. But the next day, when I came down to watch the Final Match, suddenly all tables are already reserved by large groups, and I was told to pay Rp 150,000 at the entrance if I want to get a seat. The amount of money was not the issue. I just wish the hotel would've informed me properly instead of charging me on the spot out of the blue.
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d***t
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The receptionist was friendly and helpful. There was a wide selection of breakfast options. Unfortunately, the soup served outside (in the smoking area) was too salty for me, making it unpalatable. However, the other food was very good. The location is also strategic, just a short walk to the mall, and there are plenty of culinary options nearby.
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Strategic location and can go directly to Trans Studio Mall Bandung
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Cozy hotel with a great view, near mall and trans studio bandung
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good vibe, family-friendly, strategic place to go.
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
A***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Okay, really, please stop by.
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
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Thania P. G.
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 2 week(s) ago
The elevator wait was incredibly long. There are four elevators, but two only go to a certain floor, with the rest going to the other two. The wait was incredibly long, with six people and a suitcase in the elevator, and it was already making noise. Perhaps the elevators need to be upgraded in quantity and quality. But otherwise, it was excellent.
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Accommodation's Reply
17 Jul 2026
Dear Mrs. Thania Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
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Reasha Q. F.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The service was okay for the front office receptionist and was upgraded to a new room.
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Accommodation's Reply
17 Jul 2026
Dear Mrs. Reasha Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Excellent, friendly, and patient service. Keep improving.
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Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Erni S.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly staff, clean place, strategic location, close to various culinary attractions. So far, everything's okay.
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Accommodation's Reply
17 Jul 2026
Dear Mrs. Erni Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
g***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The hotel is always full because it is close to the shopping center.
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Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The staff are friendly but the wait for the elevator is a bit long.
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Accommodation's Reply
17 Jul 2026
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Bandung Trans Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hilmansyah General Manager
Y***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 week(s) ago
I stayed in room 1407 at the Ibis Trans Studio Hotel in Bandung. There are several things that need improvement: 1. The bathroom is too small and the water drains poorly, so when I take a shower, the shower water leaks out of the bath area. The bathroom gets a bit flooded because the water from the shower doesn't drain properly. 😞 2. The drinks in the breakfast area are tasteless, like the chocolate drink, which has a bland chocolate flavor, and the apple and pineapple drink is also bland. 😞 3. It turns out the Ibis Hotel no longer has a swimming pool, even though the reviews said there was one. It turns out it was the Trans Hotel swimming pool. 😞 4. The room access card is prone to errors, so I can't get in when I try to enter the room. 5. The elevator in the parking area is often under maintenance, so I had to use the emergency stairs to get up to the hotel lobby (I parked in the second basement, so it was quite a climb up the stairs to the lobby). 😞 Hopefully, this can be improved in the future. Thank you.
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Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
y***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
I booked two rooms with breakfast for three days for one adult and one child per room, a total of four people eating for two rooms as stated on the booking receipt. The first day went well, breakfast for two adults and two children. On the second day, I was refused, only one adult and one child were allowed. I complained to the staff, but they responded that it was just a mistake from the staff, with no apology or compensation for the breakfast we had already paid. On the third day, I was also refused by the staff. I was only shown proof of booking before I could check in. Hopefully, this kind of disappointment will not happen again in the future, as I use hotels in the Accor network.
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Accommodation's Reply
17 Jul 2026
Dear Guest Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff was very friendly at check-in and check-out, the room was comfortable and clean, and the bathroom was also spotless. The room was soundproofed, so you could rest comfortably.
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff is really great, really friendly. The rooms are okay, the breakfast is delicious.
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Best hotel ever and so comfy stay here... love it
1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews ibis Bandung Trans Studio

Traveloka (21,523)
Other sources (262)
8.5
Very Good
From 21,523 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.8

Service and Facilites

8.5

People often mention about ibis Bandung Trans Studio
All
Bedroom (352)
Staff Friendliness (330)
Ambiance (327)
Accessibility (312)
Distance to City Center (309)
Surroundings (299)
Bathroom (289)
Hotel Area (273)
Room Space (257)
Variety (249)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews ibis Bandung Trans Studio

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 day(s) ago
The staff and service were very good and satisfying, but in the room, the mattress had a slight smell that didn't suit the nose.
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Find this review helpful?
Tiara T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It is indeed that comfortable, the place is clean, comfortable.
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1 people find it helpful
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Kevin G.
icon-Business
Business
icon-origin-TRAVELOKA
9.2
/10
Reviewed 2 week(s) ago
Everything about the hotel is perfect except cleanliness in the room needs more attention. Bathroom facilities need an upgrade as pipes were leaking, and the worst was the breakfast time. Very few staff and it was a havoc. 20 people in line and only one person at the egg station, breads were hard and not fresh, asked for hot milk but it never came, plates and cutleries were not properly cleaned. It's a pity that the hotel couldn’t keep up the restaurant service.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Mr. Kevin G Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
N***a
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
I have stayed several times at Ibis TSM Bandung, as I always chose this hotel for all my Bandung visits due to its convenient location and spacious, comfortable room. I usually give good reviews for Ibis TSM, but unfortunately I cannot give it full-star this time, as I have a few complaints. Cleanliness: - Bed sheet is not clean. Not only did it have multiple stains on the sheet and blanket, there are also grainy dust/sand particles on the bed. I suspect it hasn't been cleaned properly before I checked in. - Some insect also managed to find its way to my room. I mean, okay I can get rid of it, no big deal. But really? -__- - The towel and mat also have stains. - The same grainy dust/sand particles are also all over the bathroom floor. - The bathroom floor is frankly speaking a bit disgusting with those yellow/brown spots under the wash basin. Technical: - The mini fridge is broken. The hotel staffs are all very friendly and helpful, of course. But I wish I didn't have to call housekeeping in the middle of the night to fix things that should've been mandatorily prepared before check in (cleaning the bed sheets and bathroom, making sure the fridge is working). Furthermore, I'm grateful for Ibis TSM for holding a watch-together for the 3rd Place and Final Matches of FIFA World Cup 2026, but I would appreciate it if staffs informed me in advance that the Final Match screening is a paid event. I asked about the watch-together during check in, no info about it being a paid event. I attended the 3rd Place Match; it was totally free as I just have to come down to the outdoor restaurant and sit with the other guests. But the next day, when I came down to watch the Final Match, suddenly all tables are already reserved by large groups, and I was told to pay Rp 150,000 at the entrance if I want to get a seat. The amount of money was not the issue. I just wish the hotel would've informed me properly instead of charging me on the spot out of the blue.
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d***t
icon-Business
Business
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9.1
/10
Reviewed 2 week(s) ago
The receptionist was friendly and helpful. There was a wide selection of breakfast options. Unfortunately, the soup served outside (in the smoking area) was too salty for me, making it unpalatable. However, the other food was very good. The location is also strategic, just a short walk to the mall, and there are plenty of culinary options nearby.
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Strategic location and can go directly to Trans Studio Mall Bandung
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager
Verified Traveler
icon-Leisure
Leisure
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10.0
/10
Reviewed 2 week(s) ago
Cozy hotel with a great view, near mall and trans studio bandung
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
Good vibe, family-friendly, strategic place to go.
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
A***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Okay, really, please stop by.
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
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Thania P. G.
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 2 week(s) ago
The elevator wait was incredibly long. There are four elevators, but two only go to a certain floor, with the rest going to the other two. The wait was incredibly long, with six people and a suitcase in the elevator, and it was already making noise. Perhaps the elevators need to be upgraded in quantity and quality. But otherwise, it was excellent.
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Accommodation's Reply
17 Jul 2026
Dear Mrs. Thania Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
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Reasha Q. F.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The service was okay for the front office receptionist and was upgraded to a new room.
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Accommodation's Reply
17 Jul 2026
Dear Mrs. Reasha Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Excellent, friendly, and patient service. Keep improving.
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Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Erni S.
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Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly staff, clean place, strategic location, close to various culinary attractions. So far, everything's okay.
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Accommodation's Reply
17 Jul 2026
Dear Mrs. Erni Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
g***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The hotel is always full because it is close to the shopping center.
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Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The staff are friendly but the wait for the elevator is a bit long.
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Accommodation's Reply
17 Jul 2026
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Bandung Trans Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hilmansyah General Manager
Y***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 week(s) ago
I stayed in room 1407 at the Ibis Trans Studio Hotel in Bandung. There are several things that need improvement: 1. The bathroom is too small and the water drains poorly, so when I take a shower, the shower water leaks out of the bath area. The bathroom gets a bit flooded because the water from the shower doesn't drain properly. 😞 2. The drinks in the breakfast area are tasteless, like the chocolate drink, which has a bland chocolate flavor, and the apple and pineapple drink is also bland. 😞 3. It turns out the Ibis Hotel no longer has a swimming pool, even though the reviews said there was one. It turns out it was the Trans Hotel swimming pool. 😞 4. The room access card is prone to errors, so I can't get in when I try to enter the room. 5. The elevator in the parking area is often under maintenance, so I had to use the emergency stairs to get up to the hotel lobby (I parked in the second basement, so it was quite a climb up the stairs to the lobby). 😞 Hopefully, this can be improved in the future. Thank you.
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Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
y***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
I booked two rooms with breakfast for three days for one adult and one child per room, a total of four people eating for two rooms as stated on the booking receipt. The first day went well, breakfast for two adults and two children. On the second day, I was refused, only one adult and one child were allowed. I complained to the staff, but they responded that it was just a mistake from the staff, with no apology or compensation for the breakfast we had already paid. On the third day, I was also refused by the staff. I was only shown proof of booking before I could check in. Hopefully, this kind of disappointment will not happen again in the future, as I use hotels in the Accor network.
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Accommodation's Reply
17 Jul 2026
Dear Guest Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff was very friendly at check-in and check-out, the room was comfortable and clean, and the bathroom was also spotless. The room was soundproofed, so you could rest comfortably.
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Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff is really great, really friendly. The rooms are okay, the breakfast is delicious.
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Best hotel ever and so comfy stay here... love it
1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
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