ibis Bandung Trans Studio

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8.4
/10
Very Good
21,854 reviews

What Guests Say About Their Stay

ade m. s.

10.0
/ 10
Our family's favorite hotel. Complete amenities, clean, fragrant, and tidy rooms. Excellent location. Thank you, Ibis Trans Studio Bandung, for your friendly service to our family.
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TAN Y. H.

9.4
/ 10
After so many complaints, they finally did a good job now. Bravo! This means the team learns and listens. Well, that's good. Keep it up.

Verified Traveler

10.0
/ 10
The staff was very friendly at check-in and check-out, the room was comfortable and clean, and the bathroom was also spotless. The room was soundproofed, so you could rest comfortably.
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v***a

10.0
/ 10
I stayed here for a vacation. I was very satisfied, and I'll stay here again if I ever come back to Bandung. It's a free playground for the kids. Thank you to the staff for their excellent service.
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Putri V. A.

9.7
/ 10
Stayed at this hotel to attend a work-related gathering, so I primarily used the room just for sleeping. However, the absolute highlight of the room was the magnificent mountain view. Even though it was covered in mist in the morning, the mountain's grandeur still shone through. The room was clean and comfortable enough for a good night's rest. The check-in process was seamless, and even when we briefly lost a key that had been left at the reception, the staff handled the situation professionally and provided an excellent solution.
In the Area
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Jl Gatot Subroto No 289, Bandung - West Java, Buahbatu, Bandung, Jawa Barat, Indonesia, 40273

Main Facilities

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24-Hour Front Desk
Parking
WiFi
ibis Bandung Trans Studio is a hotel is located at Buahbatu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around ibis Bandung Trans Studio

Jl Gatot Subroto No 289, Bandung - West Java, Buahbatu, Bandung, Jawa Barat, Indonesia, 40273
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The Charm of ibis Bandung Trans Studio: Your Gateway to West Java's Excitement

Planning a trip to Indonesia and looking for a comfortable and convenient base in Bandung? The **ibis Bandung Trans Studio** offers a fantastic option for Australian travellers seeking a blend of modern comfort and easy access to the city's vibrant attractions. Situated in the heart of West Java's bustling capital, this hotel provides a welcoming atmosphere and essential amenities to make your stay enjoyable. Whether you're here for business or leisure, the **ibis Bandung Trans Studio** is well-positioned to be your home away from home.

Location and Transport Accessibility of ibis Bandung Trans Studio

The **ibis Bandung Trans Studio** is strategically located in the vibrant city centre of Bandung, West Java. This prime location places you within easy reach of key business districts, shopping centres, and entertainment hubs. For those arriving by air, the hotel is approximately a 1.5-hour drive from Husein Sastranegara International Airport (BDO), offering a straightforward journey to your accommodation. While Bandung doesn't have a direct train or tram system like some Australian cities, the hotel's central position means that local taxis and rideshare services are readily available for exploring the city and its surroundings. The area around the hotel is known for its lively atmosphere, with numerous dining and shopping options just a short stroll away, making it ideal for travellers who appreciate convenience and a taste of local life.

Guest Facilities and Services at ibis Bandung Trans Studio

Guest facilities at **ibis Bandung Trans Studio** are designed to cater to the needs of modern travellers. You'll find essential amenities to ensure a comfortable and hassle-free stay. Enjoy the convenience of complimentary Wi-Fi throughout the hotel, perfect for staying connected with friends and family back home or planning your next adventure. The hotel offers a helpful 24-hour front desk, ensuring assistance is always available, no matter your arrival or departure time. For those who enjoy staying active, a fitness centre is typically available. Luggage storage is also provided, allowing you to explore the city freely before check-in or after check-out. While specific details on breakfast offerings can vary, hotels in this category often provide a buffet breakfast with a selection of local and international dishes, and good coffee is usually a priority.

Room Information and Stay Experience at ibis Bandung Trans Studio

The **Room types of ibis Bandung Trans Studio** are designed to offer a comfortable and relaxing retreat after a day of exploring Bandung. Guests can expect clean, well-maintained rooms equipped with modern amenities. Air-conditioning is a standard feature, ensuring a pleasant temperature regardless of the external climate. The beds are typically comfortable, providing a good night's sleep. Bathrooms are kept to a high standard of cleanliness, offering a refreshing space to freshen up. While specific room names and exact dimensions are best confirmed directly with the hotel, the focus is on providing a functional and comfortable environment for all guests.

Recommended Nearby Dining and Cafes around ibis Bandung Trans Studio

Bandung is renowned for its culinary scene, and the **ibis Bandung Trans Studio** is perfectly situated to let you dive right in. The area surrounding the hotel is a hub for food lovers, offering a diverse range of dining experiences. You'll find numerous local eateries serving up delicious Indonesian specialties, from spicy rendang to flavourful satay. For those craving a more contemporary experience, a variety of cafes and restaurants are within easy walking distance, many offering excellent coffee and tempting brunch menus. Exploring the local food markets is also a must for an authentic taste of Bandung.

Popular Attractions and Activities near ibis Bandung Trans Studio

Bandung offers a wealth of attractions for every type of traveller. Here are some popular spots you can explore: * **Trans Studio Bandung:** Located right next door, this is one of Indonesia's largest indoor theme parks, offering thrilling rides and entertainment for all ages. * **Gedung Sate:** A historic architectural landmark and former government building, offering a glimpse into Bandung's colonial past and beautiful city views. * **Kawah Putih (White Crater):** A stunning volcanic crater lake with striking turquoise waters, located about a 1.5 to 2-hour drive from the city, offering breathtaking natural beauty. * **Farmhouse Lembang:** A popular European-themed tourist spot with charming cottages, a mini zoo, and picturesque scenery, ideal for photos and family outings. * **Braga Street (Jalan Braga):** A historic street known for its colonial-era architecture, trendy cafes, boutiques, and vibrant nightlife. If you are looking for other activities around **ibis Bandung Trans Studio**, check out the best deals on Traveloka: Recommended activities in Bandung!

How to Get to ibis Bandung Trans Studio from the Airport

Navigating your journey from the airport to your accommodation is straightforward. For travellers arriving at Husein Sastranegara International Airport (BDO), several options are available for your **airport transfer service of ibis Bandung Trans Studio**. * **Airport Shuttle Buses:** Look for official airport shuttle services that may operate routes towards the city centre. * **Public Metered Taxis:** These are readily available at the airport and offer a direct route to the hotel. Ensure the meter is used for fare calculation. * **Rideshare Services:** Popular rideshare apps can be used to book a car for a convenient and often cost-effective journey. Understanding **how to get to ibis Bandung Trans Studio** from the airport ensures a smooth start to your Indonesian adventure. For more information on airport transfers, explore options here: Airport transfer service.

Summary of Why You Should Choose ibis Bandung Trans Studio

For Australian travellers seeking a comfortable, convenient, and well-located hotel in Bandung, the **ibis Bandung Trans Studio** stands out. Its prime location offers easy access to entertainment, dining, and city attractions. The hotel provides essential amenities designed for a pleasant stay, including reliable Wi-Fi and a helpful 24-hour front desk. Here’s a quick summary of why you should consider the **ibis Bandung Trans Studio**: * **Excellent Location:** Situated in a vibrant area with easy access to major attractions. * **Comfortable Accommodation:** Clean and well-equipped rooms with essential modern amenities. * **Convenient Services:** 24-hour front desk, Wi-Fi, and fitness facilities. * **Proximity to Entertainment:** Close to Trans Studio Bandung and other city highlights. Ready to experience Bandung? **Check room availability at ibis Bandung Trans Studio** and **Book ibis Bandung Trans Studio** today for a memorable trip. For more options, you can also: Book budget hotels in Jawa Barat Easily book domestic and international flights at low prices

All facilities in ibis Bandung Trans Studio

Others ibis Bandung Trans Studio
Others

Hotel Services

  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Parking with surcharge

Public Facilities

  • WiFi in public area

In-room Facilities

  • TV

Accommodation Policy & General Information in ibis Bandung Trans Studio

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in ibis Bandung Trans Studio
22
Another facilities in ibis Bandung Trans Studio
Express check-in, Express check-out, 24-hour Receptionist, Parking with surcharge, WiFi in public area

Frequently asked questions about ibis Bandung Trans Studio

What are available facilities at ibis Bandung Trans Studio?
There are top facilites at ibis Bandung Trans Studio such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at ibis Bandung Trans Studio?
The standard check-in time at ibis Bandung Trans Studio is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of ibis Bandung Trans Studio?
ibis Bandung Trans Studio has a 3.0-star rating.
How many floors does ibis Bandung Trans Studio have?
ibis Bandung Trans Studio has 22.
Does ibis Bandung Trans Studio have parking?
Yes, ibis Bandung Trans Studio does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.
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ibis Bandung Trans Studio reviews and ratings

Overall Ratings & Reviews ibis Bandung Trans Studio

Traveloka (21,589)
Other sources (265)
8.5
Very Good
From 21,589 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.8

Service and Facilites

8.5

People often mention about ibis Bandung Trans Studio
All
Bedroom (354)
Staff Friendliness (333)
Ambiance (330)
Accessibility (316)
Distance to City Center (313)
Surroundings (304)
Bathroom (291)
Hotel Area (276)
Room Space (260)
Variety (251)
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Most Recent
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Traveller Reviews ibis Bandung Trans Studio

Number of reviews per page
20
40
Customer reviews
Profile Picture
ade m. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 hour(s) ago
Our family's favorite hotel. Complete amenities, clean, fragrant, and tidy rooms. Excellent location. Thank you, Ibis Trans Studio Bandung, for your friendly service to our family.
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Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
Nice and clean hotel, conveniently located near Trans Studio Mall, a huge and entertaining shopping mall with plenty to see and do.
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Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Laga S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The service at the hotel was very good.
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Accommodation's Reply
21 Aug 2026
Dear Mr. Laga S Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Y***a
icon-origin-TRAVELOKA
6.8
/10
Reviewed 7 day(s) ago
Good so far for hotels. Point plus just because it's near the mall. The check-in time really bothered me.
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Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
Y***a
icon-origin-TRAVELOKA
6.8
/10
Reviewed 7 day(s) ago
Good so far for hotels. Point plus just because it's near the mall. The check-in time really bothered me.
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Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
TAN Y. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
After so many complaints, they finally did a good job now. Bravo! This means the team learns and listens. Well, that's good. Keep it up.
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Accommodation's Reply
21 Aug 2026
Dear Mr. Tan Y. H Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager
D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
very good, will stay there again.. basically it's really good
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2 people find it helpful
Accommodation's Reply
12 Aug 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Dadan A. N. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Strategic location directly to TSM. Excellent, friendly, and courteous service.
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1 people find it helpful
Accommodation's Reply
12 Aug 2026
Dear Mr Dadan A. N. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
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HERIS D. P.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Nice close to malls and other places.
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Accommodation's Reply
12 Aug 2026
Dear Mr Heris D. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
W***y
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
I ordered a Twin Room, but instead I was given a King Room. The FO said it was an OTA error, even though it was clearly stated on the Twin Room voucher. No complaints about the location: it's close to the mall, Trans Studio, and the station. Breakfast is quite varied, but a bit odd. The dessert plate for the main course is a bit uncomfortable because it's too small.
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for the inconvenience caused by the room type you requested differing from the one you actually received. We processed the booking based on the booking confirmation information received from Traveloka. We will coordinate with the relevant departments to improve our booking confirmation process to provide you with a smoother experience. Thank you also for your positive feedback regarding the hotel location and breakfast service. We will use your feedback to improve our services in the future. We hope to welcome you back again. Thank you. Customer Service Department
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R***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Ibis Hotels have always been a pleasure to stay at. However, we had to be a little patient during breakfast and the elevator rides, as last weekend it seemed like Ibis Hotels were in peak season. Many groups were staying. We just enjoyed it, since it was the holidays. 😊
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1 people find it helpful
Accommodation's Reply
12 Aug 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
N***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Booked for my family who came from abroad, they were quite satisfied with this hotel 👍
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1 people find it helpful
Accommodation's Reply
06 Aug 2026
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
The staff and service were very good and satisfying, but in the room, the mattress had a slight smell that didn't suit the nose.
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1 people find it helpful
Accommodation's Reply
06 Aug 2026
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Bandung Trans Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hilmansyah General Manager
Tiara T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It is indeed that comfortable, the place is clean, comfortable.
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1 people find it helpful
Accommodation's Reply
06 Aug 2026
Dear Mrs. Tiara Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
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Kevin G.
icon-Business
Business
icon-origin-TRAVELOKA
9.2
/10
Reviewed 4 week(s) ago
Everything about the hotel is perfect except cleanliness in the room needs more attention. Bathroom facilities need an upgrade as pipes were leaking, and the worst was the breakfast time. Very few staff and it was a havoc. 20 people in line and only one person at the egg station, breads were hard and not fresh, asked for hot milk but it never came, plates and cutleries were not properly cleaned. It's a pity that the hotel couldn’t keep up the restaurant service.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Mr. Kevin G Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
N***a
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 5 week(s) ago
I have stayed several times at Ibis TSM Bandung, as I always chose this hotel for all my Bandung visits due to its convenient location and spacious, comfortable room. I usually give good reviews for Ibis TSM, but unfortunately I cannot give it full-star this time, as I have a few complaints. Cleanliness: - Bed sheet is not clean. Not only did it have multiple stains on the sheet and blanket, there are also grainy dust/sand particles on the bed. I suspect it hasn't been cleaned properly before I checked in. - Some insect also managed to find its way to my room. I mean, okay I can get rid of it, no big deal. But really? -__- - The towel and mat also have stains. - The same grainy dust/sand particles are also all over the bathroom floor. - The bathroom floor is frankly speaking a bit disgusting with those yellow/brown spots under the wash basin. Technical: - The mini fridge is broken. The hotel staffs are all very friendly and helpful, of course. But I wish I didn't have to call housekeeping in the middle of the night to fix things that should've been mandatorily prepared before check in (cleaning the bed sheets and bathroom, making sure the fridge is working). Furthermore, I'm grateful for Ibis TSM for holding a watch-together for the 3rd Place and Final Matches of FIFA World Cup 2026, but I would appreciate it if staffs informed me in advance that the Final Match screening is a paid event. I asked about the watch-together during check in, no info about it being a paid event. I attended the 3rd Place Match; it was totally free as I just have to come down to the outdoor restaurant and sit with the other guests. But the next day, when I came down to watch the Final Match, suddenly all tables are already reserved by large groups, and I was told to pay Rp 150,000 at the entrance if I want to get a seat. The amount of money was not the issue. I just wish the hotel would've informed me properly instead of charging me on the spot out of the blue.
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Accommodation's Reply
06 Aug 2026
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
d***t
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The receptionist was friendly and helpful. There was a wide selection of breakfast options. Unfortunately, the soup served outside (in the smoking area) was too salty for me, making it unpalatable. However, the other food was very good. The location is also strategic, just a short walk to the mall, and there are plenty of culinary options nearby.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Strategic location and can go directly to Trans Studio Mall Bandung
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Cozy hotel with a great view, near mall and trans studio bandung
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good vibe, family-friendly, strategic place to go.
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Number of reviews per page
20
40

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Others 4 ibis Bandung Trans Studio

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews ibis Bandung Trans Studio

Traveloka (21,589)
Other sources (265)
8.5
Very Good
From 21,589 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.8

Service and Facilites

8.5

People often mention about ibis Bandung Trans Studio
All
Bedroom (354)
Staff Friendliness (333)
Ambiance (330)
Accessibility (316)
Distance to City Center (313)
Surroundings (304)
Bathroom (291)
Hotel Area (276)
Room Space (260)
Variety (251)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews ibis Bandung Trans Studio

Number of reviews per page
20
40
Customer reviews
Profile Picture
ade m. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 hour(s) ago
Our family's favorite hotel. Complete amenities, clean, fragrant, and tidy rooms. Excellent location. Thank you, Ibis Trans Studio Bandung, for your friendly service to our family.
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Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
Nice and clean hotel, conveniently located near Trans Studio Mall, a huge and entertaining shopping mall with plenty to see and do.
Find this review helpful?
Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Laga S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The service at the hotel was very good.
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Accommodation's Reply
21 Aug 2026
Dear Mr. Laga S Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Y***a
icon-origin-TRAVELOKA
6.8
/10
Reviewed 7 day(s) ago
Good so far for hotels. Point plus just because it's near the mall. The check-in time really bothered me.
Find this review helpful?
Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
Y***a
icon-origin-TRAVELOKA
6.8
/10
Reviewed 7 day(s) ago
Good so far for hotels. Point plus just because it's near the mall. The check-in time really bothered me.
Find this review helpful?
Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
TAN Y. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
After so many complaints, they finally did a good job now. Bravo! This means the team learns and listens. Well, that's good. Keep it up.
Find this review helpful?
Accommodation's Reply
21 Aug 2026
Dear Mr. Tan Y. H Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager
D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
very good, will stay there again.. basically it's really good
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2 people find it helpful
Accommodation's Reply
12 Aug 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Dadan A. N. M.
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Staycation
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8.5
/10
Reviewed 2 week(s) ago
Strategic location directly to TSM. Excellent, friendly, and courteous service.
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1 people find it helpful
Accommodation's Reply
12 Aug 2026
Dear Mr Dadan A. N. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
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HERIS D. P.
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Business
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8.5
/10
Reviewed 2 week(s) ago
Nice close to malls and other places.
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Accommodation's Reply
12 Aug 2026
Dear Mr Heris D. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
W***y
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Business
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8.8
/10
Reviewed 2 week(s) ago
I ordered a Twin Room, but instead I was given a King Room. The FO said it was an OTA error, even though it was clearly stated on the Twin Room voucher. No complaints about the location: it's close to the mall, Trans Studio, and the station. Breakfast is quite varied, but a bit odd. The dessert plate for the main course is a bit uncomfortable because it's too small.
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for the inconvenience caused by the room type you requested differing from the one you actually received. We processed the booking based on the booking confirmation information received from Traveloka. We will coordinate with the relevant departments to improve our booking confirmation process to provide you with a smoother experience. Thank you also for your positive feedback regarding the hotel location and breakfast service. We will use your feedback to improve our services in the future. We hope to welcome you back again. Thank you. Customer Service Department
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R***l
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Leisure
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8.5
/10
Reviewed 3 week(s) ago
Ibis Hotels have always been a pleasure to stay at. However, we had to be a little patient during breakfast and the elevator rides, as last weekend it seemed like Ibis Hotels were in peak season. Many groups were staying. We just enjoyed it, since it was the holidays. 😊
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1 people find it helpful
Accommodation's Reply
12 Aug 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
N***a
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8.8
/10
Reviewed 3 week(s) ago
Booked for my family who came from abroad, they were quite satisfied with this hotel 👍
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1 people find it helpful
Accommodation's Reply
06 Aug 2026
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager
Verified Traveler
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Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
The staff and service were very good and satisfying, but in the room, the mattress had a slight smell that didn't suit the nose.
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1 people find it helpful
Accommodation's Reply
06 Aug 2026
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Bandung Trans Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hilmansyah General Manager
Tiara T.
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10.0
/10
Reviewed 4 week(s) ago
It is indeed that comfortable, the place is clean, comfortable.
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1 people find it helpful
Accommodation's Reply
06 Aug 2026
Dear Mrs. Tiara Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
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Kevin G.
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Business
icon-origin-TRAVELOKA
9.2
/10
Reviewed 4 week(s) ago
Everything about the hotel is perfect except cleanliness in the room needs more attention. Bathroom facilities need an upgrade as pipes were leaking, and the worst was the breakfast time. Very few staff and it was a havoc. 20 people in line and only one person at the egg station, breads were hard and not fresh, asked for hot milk but it never came, plates and cutleries were not properly cleaned. It's a pity that the hotel couldn’t keep up the restaurant service.
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Accommodation's Reply
23 Jul 2026
Dear Mr. Kevin G Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
N***a
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 5 week(s) ago
I have stayed several times at Ibis TSM Bandung, as I always chose this hotel for all my Bandung visits due to its convenient location and spacious, comfortable room. I usually give good reviews for Ibis TSM, but unfortunately I cannot give it full-star this time, as I have a few complaints. Cleanliness: - Bed sheet is not clean. Not only did it have multiple stains on the sheet and blanket, there are also grainy dust/sand particles on the bed. I suspect it hasn't been cleaned properly before I checked in. - Some insect also managed to find its way to my room. I mean, okay I can get rid of it, no big deal. But really? -__- - The towel and mat also have stains. - The same grainy dust/sand particles are also all over the bathroom floor. - The bathroom floor is frankly speaking a bit disgusting with those yellow/brown spots under the wash basin. Technical: - The mini fridge is broken. The hotel staffs are all very friendly and helpful, of course. But I wish I didn't have to call housekeeping in the middle of the night to fix things that should've been mandatorily prepared before check in (cleaning the bed sheets and bathroom, making sure the fridge is working). Furthermore, I'm grateful for Ibis TSM for holding a watch-together for the 3rd Place and Final Matches of FIFA World Cup 2026, but I would appreciate it if staffs informed me in advance that the Final Match screening is a paid event. I asked about the watch-together during check in, no info about it being a paid event. I attended the 3rd Place Match; it was totally free as I just have to come down to the outdoor restaurant and sit with the other guests. But the next day, when I came down to watch the Final Match, suddenly all tables are already reserved by large groups, and I was told to pay Rp 150,000 at the entrance if I want to get a seat. The amount of money was not the issue. I just wish the hotel would've informed me properly instead of charging me on the spot out of the blue.
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+4
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Accommodation's Reply
06 Aug 2026
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
d***t
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The receptionist was friendly and helpful. There was a wide selection of breakfast options. Unfortunately, the soup served outside (in the smoking area) was too salty for me, making it unpalatable. However, the other food was very good. The location is also strategic, just a short walk to the mall, and there are plenty of culinary options nearby.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager
D***n
icon-Leisure
Leisure
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8.8
/10
Reviewed 5 week(s) ago
Strategic location and can go directly to Trans Studio Mall Bandung
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hilmansyah General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Cozy hotel with a great view, near mall and trans studio bandung
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good vibe, family-friendly, strategic place to go.
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
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