Asep J.

Leisure

10.0

/10

Reviewed 5 hour(s) ago

Very good and special.. 👍

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I***A

Staycation

9.7

/10

Reviewed 1 day(s) ago

So much fun for a staycation with the kids.. Only the breakfast menu might not suit our tastes, but I really like that there is an Indomie booth.. wkwk

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Accommodation's Reply

30 Jun 2026

Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions, Kubeng, Surabaya. We are delighted that we were able to make your and your beloved children's vacation even more meaningful. However, we apologize if the food we served did not meet your expectations. We will discuss internally and improve both the taste and variety of our breakfast. We hope to welcome you back again for another memorable experience. Sincerely, Kokito, Customer Relations Manager

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iwan S.

Leisure

10.0

/10

Reviewed 1 day(s) ago

Strategic location. Clean rooms. Varied food.

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Accommodation's Reply

30 Jun 2026

Thank you, Mr. Ivan. Thank you for your positive rating and review. We were delighted to serve you and hope we were able to make your visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.

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G***y

10.0

/10

Reviewed 2 day(s) ago

Clean hotel, friendly staff, suitable for returning.

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Accommodation's Reply

29 Jun 2026

Thank you to all Harris fans. Thank you for taking the time to review our hotel. We are delighted that you were impressed with the cleanliness of the hotel and the service from Harris players. Your satisfaction is our top priority. We hope that Harris Hotel Kubeng Surabaya will always be your and your family's first choice. Thank you again, and we hope to welcome you and your family back again soon. Sincerely, Aldi Chandra Pratista, Front Office Manager

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G***y

10.0

/10

Reviewed 2 day(s) ago

solid best experience

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1 people find it helpful

Accommodation's Reply

29 Jun 2026

Thank you to all Harris Hotel fans. Thank you for taking the time to write a review of our hotel. We are delighted that you had a positive experience during your stay. Your satisfaction is our top priority. We sincerely hope that Harris Hotel Kubeng Surabaya will always be your and your family's first choice. Thank you again, and we look forward to welcoming you and your family back again soon. Sincerely, Aldi Chandra Pratista, Front Office Manager

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Y***s

Leisure

9.7

/10

Reviewed 2 day(s) ago

We tried the connecting rooms here, and they were exactly what we wanted. The rooms were more spacious and fun for the kids. Breakfast was also extensive, perfect for families looking for a more intimate get-together. And if you walk a little to the side of the hotel, you'll find a railway crossing, the smallest one specifically for pedestrians and motorcyclists.

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Accommodation's Reply

30 Jun 2026

Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya. We appreciate your excellent reviews and ratings. Your positive comments, especially regarding the comfort of the connecting rooms, breakfast, and the hotel's excellent location, will motivate us in our work. We hope to welcome you back again. Sincerely, Kokito, Customer Relations Manager.

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D***d

Leisure

9.4

/10

Reviewed 2 day(s) ago

Very friendly service with various supporting facilities such as swimming pool, kid corner, gym area, restaurant.

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1 people find it helpful

Accommodation's Reply

30 Jun 2026

Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience with us. We hope to welcome you back again. Sincerely, Kokito, Fan Club Relations Manager

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onny m.

9.4

/10

Reviewed 2 day(s) ago

The hotel service was satisfactory. There were engaging activities for children during their stay, including bubble shows and clowns to entertain them. Cleanliness was also excellent.

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Accommodation's Reply

30 Jun 2026

Thank you, Ms. Onnie. Thank you for your positive rating and review. We were delighted to serve you and hope we were able to make your family vacation even more memorable. This review will encourage us to work harder and innovate so that we can provide even more special and enjoyable experiences in the future. We look forward to welcoming you back again. Sincerely, Kojito, Customer Relations Manager

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Achmad C. N.

Staycation

8.5

/10

Reviewed 1 week(s) ago

The food was delicious, with a wide variety of options available. Everything was well-prepared and enjoyable.

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Accommodation's Reply

23 Jun 2026

Cheers Mr. Achmad, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya. We also want to thank for your kind words and rating about us. This will encourage us even more to always deliver our best. We look forward to welcoming you back soon. HARRISly Yours, Cogito Fans Relations Manager

Asep J.

Leisure

10.0

/10

Reviewed 1 week(s) ago

Highly recommended for families. The rooms are spacious and clean. The receptionist is friendly. The price is commensurate with the facilities, and the breakfast is varied. There are many choices and the taste is delicious.

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Accommodation's Reply

23 Jun 2026

Thank you, Mr. Asep. Thank you so much for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience with us. We were delighted to serve you and hope that we were able to make your visit to the City of Heroes even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.

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r***n

10.0

/10

Reviewed 2 week(s) ago

Very friendly staff, comfortable hotel, delicious food.

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1 people find it helpful

Accommodation's Reply

23 Jun 2026

Thank you to all Harris's fans! Thank you for your excellent reviews and ratings. We are delighted to have served you and hope to continue to be your home in Cota Vera. Sincerely, Kogito, Fan Club Relations Manager.

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M***d

9.4

/10

Reviewed 2 week(s) ago

It was a pleasant experience staying at this place.

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Accommodation's Reply

23 Jun 2026

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Arief R. N.

Business

9.7

/10

Reviewed 2 week(s) ago

Check-in was fast. Rooms were good for the price. Amenities were okay. Breakfast was decent.

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1 people find it helpful

Accommodation's Reply

18 Jun 2026

Thank you, Mr. Arif. Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and thank you for taking the time to share your wonderful experience. We were delighted to have served you and hope to welcome you back again soon. Sincerely, Kokito, Customer Relations Manager.

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I***n

Business

8.2

/10

Reviewed 2 week(s) ago

Smart rooms are small but perfect for solo travelers. Clean, comfortable rooms with cool air conditioning.

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1 people find it helpful

Accommodation's Reply

16 Jun 2026

Thank you to all of Harris's fans! Thank you for your excellent reviews and ratings. We were delighted to serve you and hope we were able to make your visit to Surabaya even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager

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K***y

7.4

/10

Reviewed 2 week(s) ago

The hotel is nice, clean, and comfortable. However, the customer service is slow and unfriendly.

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1 people find it helpful

Accommodation's Reply

20 Jun 2026

Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya. We are delighted that you were impressed with the comfort and cleanliness we provided. We hope this made your stay memorable. However, we apologize if there was anything inconvenient regarding our service. We will evaluate and improve so that in the future we can welcome you back with even better service. We look forward to welcoming you again. Sincerely, Kokito, Customer Relations Manager

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Rista W. A.

9.1

/10

Reviewed 2 week(s) ago

The rooms are comfortable, clean, good service, and the food is delicious.

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Accommodation's Reply

18 Jun 2026

Thank you, Rista. Thank you for your review and positive rating. We were delighted to serve you and hope you had a memorable time with us in Surabaya. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.

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Y***i

Business

10.0

/10

Reviewed 2 week(s) ago

Fast check-in and check-out. Comprehensive breakfast menu. Friendly staff.

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Accommodation's Reply

18 Jun 2026

Thank you to all of Harris's fans! Thank you for your positive ratings and reviews. We were delighted to serve you and hope we were able to make your visit to Surabaya even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager

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N***a

Staycation

10.0

/10

Reviewed 2 week(s) ago

The service was excellent, very friendly. Thank you.

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Accommodation's Reply

17 Jun 2026

Thank you to all of Harris's fans! Thank you for your positive ratings and reviews. We were happy to serve you and hope you enjoyed your visit to Surabaya. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager.

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Y***i

Transit

10.0

/10

Reviewed 2 week(s) ago

The location is okay, the place is clean, the food is quite okay, the car park is okay, the rooms are comfortable, recommended.

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1 people find it helpful

Accommodation's Reply

15 Jun 2026

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T***h

10.0

/10

Reviewed 3 week(s) ago

My favorite hotel when I go to Surabaya, it's very comfortable.

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2 people find it helpful

Accommodation's Reply

13 Jun 2026

Thank you to all of Harris's fans! Thank you for choosing us as your favorite home in the City of Heroes. We are delighted to have served you and hope that we can continue to make your visits memorable. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager

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HARRIS Hotel & Conventions Gubeng

Overall Ratings & Reviews HARRIS Hotel & Conventions Gubeng

8.9

8.8

8.7

9.0

8.9

Traveler Reviews HARRIS Hotel & Conventions Gubeng