Dear Valued Guest, Thank you very much for taking the time to provide direct feedback regarding breakfast at Restaurant de Marco. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the outdoor dining area. The dusty tables certainly diminished your breakfast experience, and this is not the standard of cleanliness we expect. We have followed up on your feedback directly with the restaurant operations and housekeeping teams to increase the frequency of cleaning (more frequent wiping) in the outdoor area, especially as dust accumulation and ventilation in open spaces require extra attention. We greatly appreciate your correction and attention to improving the quality of our service. My entire team and I are committed to making the breakfast area even cleaner and more comfortable for your next visit. Sincerely, Bay Sjahfendi, General Manager

Dear Valued Guest, Thank you so much for your excellent rating and detailed review of your experience at The Marco Depok Hotel. We are incredibly proud and grateful that you have rated us as the best hotel in Depok. Our convenient location to the University of Indonesia (UI) and direct connection to Marco City Shopping Mall, while maintaining tranquility and soundproofing in our rooms (soundproofing), is a standard of comfort and privacy that we always prioritize for all our guests. It is a special pleasure for us to know that the combination of comfortable rooms, comprehensive amenities, and a peaceful atmosphere perfectly supports your relaxation and activities. This compliment motivates our entire team to continue striving to maintain the quality of our facilities and friendly service. My entire team and I hope to welcome you back to The Marco Depok Hotel on your next visit! Sincerely, Bai Sjahfendi, General Manager

Dear Mr. Budi S., Thank you so much for your warm compliments and trust in The Marco Depoque Hotel. We are honored and delighted to hear that our excellent location and friendly service from all our staff have left a lasting impression, making our hotel your preferred destination every time you visit Depoque. Your continued return is our deepest appreciation and an endless joy for us. This trust is a great encouragement to our entire team to maintain our high standards of friendly service, cleanliness, and delicious food on every future visit. My entire team and I look forward to welcoming you back to your second home, The Marco Depoque Hotel! Sincerely, Bai Sjahfendi, General Manager

Dear Valued Guest, Thank you so much for your wonderful review of your experience with us. We are incredibly proud and grateful that you have entrusted The Marco Depok Hotel to be the best hotel in Depok. Our excellent location, near the University of Indonesia (UI) and directly connected to the shopping mall, combined with the friendly service from all our staff and delicious cuisine, is our core commitment to ensuring the satisfaction of every guest. Your kind compliment is a true encouragement and motivation for our entire team, from the service staff and housekeeping team to the kitchen staff, enabling us to continue striving to maintain and improve the highest quality standards in all aspects. My entire team and I hope to welcome you back to The Marco Depok Hotel again on your next special visit! Sincerely, Bai Sjahfendi, General Manager

Dear Ms. Avie J., Thank you so much for taking the time to share your wonderful experience with us at Hotel Marco Depoque. We are honored and delighted to learn that this is your second visit and that you have always enjoyed your stay with us. Your continued trust as a loyal guest is a testament to our deepest gratitude and is the greatest encouragement for our entire team. This trust reflects our commitment to maintaining the cleanliness of your rooms, the warmth of our service, and the deliciousness of our cuisine for every visit you may make in the future. My entire team and I look forward to welcoming you back to your second home, Hotel Marco Depoque! Sincerely, Bai Sjahfendi, General Manager

Dear Valued Guest, Thank you so much for taking the time to write such a wonderful review about your experience at The Marco d'Epoque. We are delighted to hear that you felt the warm welcome and the responsiveness of our staff in assisting you with all your needs throughout your stay. Our sincere, attentive, and problem-solving-focused service reflects our core commitment to making every guest feel cared for and valued. Your compliments are a great inspiration to our entire team at every level to continue maintaining the highest standards of service. My entire team and I hope to welcome you back to The Marco d'Epoque on your next visit! Sincerely, Bai Sjahfendi, General Manager

Dear Valued Guest, Thank you so much for taking the time to write such a wonderful review about your stay at The Marco d'Epoque. We are truly appreciative and delighted to receive your positive feedback. As a 4-star hotel, our core mission and commitment is to provide every guest with a high-quality and memorable experience, which we always uphold. Your kind compliments are a great inspiration to our entire team, from reception and housekeeping to food and beverage and management, motivating us to consistently strive for the best service and comfortable facilities. My entire team and I hope to welcome you back to The Marco d'Epoque on your next visit! Sincerely, Bai Sjahfendi, General Manager

Dear Valued Guest, Thank you very much for your kind feedback regarding Deborah Margot Hotel. We are delighted to hear that you enjoyed your comfortable stay. Our hotel is ideally located, offering easy access to Margot town and close to Deborah Place and Pondok China Railway Station, making it easy to participate in various activities. We are pleased that you appreciated the warmth and hospitality of our staff. Providing the best possible hospitality and service to all our guests is always our top priority. Your feedback is a great encouragement to all our staff, and we will continue to strive to provide friendly, high-quality service and a comfortable stay. We sincerely hope you will return to Deborah Margot Hotel in the future. All of our staff look forward to welcoming you back again. Thank you, General Manager, Sharfendi

Dear Valued Guest, Thank you so much for taking the time to write such a wonderful review about your stay at The Marco d'Epoque. We are delighted to hear that you felt comfortable during your stay, appreciated the convenient location near the shopping mall, and enjoyed our delicious cuisine. It is a joy for our entire team that the comfort of your rooms, convenient access, and the quality of our food contributed to such a pleasant experience. Your compliments are a great encouragement to our housekeeping, front desk, and food and beverage teams in consistently maintaining the highest standards of service and food quality. My entire team and I hope to welcome you back to The Marco d'Epoque on your next stay. Sincerely, Bai Sjahfendi, General Manager

Dear Dwi R, Thank you very much for taking the time to share your review regarding your stay at The Margo Hotel Depok. We are delighted to hear that you enjoyed our spacious rooms and appreciated our strategic location with convenient access around the town. Knowing that the generous layout of your room and our seamless connectivity contributed to a comfortable, hassle-free stay brings great joy to our entire team. Providing our guests with ample space to unwind alongside effortless access to local destinations is always a top priority for us. Your kind feedback serves as wonderful encouragement for all of us to keep delivering high standards of quality and comfort. My team and I look forward to the pleasure of welcoming you back to The Margo Hotel Depok on your next trip! Warmest regards, Bay Sjahfendi General Manager

Dear Mr. Muhammad I, Thank you very much for taking the time to write such a wonderful review about your experience at The Marco Depoque. We are delighted to hear that you enjoyed your stay and found our hotel to be a memorable place to stay. Although your stay was short, we are proud to have made a positive and memorable first impression on you. We sincerely hope that you will have more time in the future so that you can fully enjoy all the facilities, the comfort of the rooms, and our delicious cuisine. My entire team and I look forward to welcoming you back to The Marco Depoque again for a longer and more memorable stay. Sincerely, Bai Sjahfendi, General Manager

Dear Valued Guest, Thank you very much for taking the time to share your positive review about your experience at The Marco d'Epoque. We are delighted to hear that you enjoyed your stay with us, and we are also pleased that you were satisfied with the friendliness of our staff, the cleanliness of your room, and the food we served. Friendly service, meticulous cleanliness, and delicious cuisine are our constant commitments for the comfort and satisfaction of all our guests. Your compliments are an encouragement to our entire team in maintaining the highest quality standards. My entire team and I hope to welcome you back to The Marco d'Epoque on your next visit. Sincerely, Bai Sjahfendi, General Manager

Dear Ms. Elida A.N., Thank you very much for your review of the Margot de Bois Hotel. We are delighted to hear that your check-in was smooth and that the staff's advice on hotel activities and breakfast voucher selection was very helpful. We are glad that this information made it easier for you to choose your preferred breakfast during your stay. Furthermore, we are very happy that you were satisfied with the cleanliness of your room, the comfortable air conditioning, and the easy access to the Margot Town shopping center. Your compliments regarding the service and assistance from the staff are a great encouragement to our team and will motivate us to continue providing meticulous and attentive service in the future. Thank you for considering the Margot de Bois Hotel as the perfect place to escape the hustle and bustle of everyday life and enjoy the beautiful views of Margot. 😊 We are very glad that you enjoyed your stay at our hotel. Your compliments are a great encouragement to our team to strive for the best service and your satisfaction. We hope to welcome you back again. Thank you. Sincerely, General Manager, By Charfendi Co., Ltd.

Dear Mr. P. Shabandi, Thank you for taking the time to share your feedback and suggestions regarding your stay at Margo Depok Hotel. We apologize for any inconvenience caused and for the fact that your expectations were not met. We apologize again for two areas that need improvement. Regarding your question about Netflix user information, we received your inquiry and informed you that staff could assist you, but we were unable to contact you immediately. We apologize for this; it is not our standard hotel service, and we will use this as a benchmark to improve our handling and follow-up of customer inquiries in the future. We apologize again for the error in the parking information. If we had verified the parking registration information using the correct license plate number during check-in, you would not have been charged 70,000 Rupiah for parking upon check-out. We understand this caused considerable inconvenience, as we had informed you in advance that parking was free. Thank you very much for your valuable feedback. We will work with the relevant departments to create a more efficient and comprehensive system for communication, data recording, and customer follow-up. Thank you very much for choosing Margo Depok Hotel. We will do our best to provide even better service on your next stay. Thank you again, General Manager, Shabandi

Dear Valued Guest, Thank you very much for taking the time to share your experience staying at The Marco d'Epoque. We are delighted to hear that you enjoyed the various activities during your stay, such as swimming, visiting Marco City Mall, and using the complimentary Timezone pass. We hope these amenities and benefits provided a memorable and valuable experience for you and your family. Furthermore, we greatly appreciate your feedback regarding the children's playground facilities. We understand that a well-equipped play area is very important, especially for guests with children. We will forward your suggestions for adding slides, a ball pit, and other play facilities to the relevant team for evaluation, in order to make our children's play area even more complete and child-friendly. Thank you for your trust and feedback. We look forward to welcoming you and your family back to The Marco d'Epoque again for an even more memorable stay. Sincerely, Bai Sjahfendi, General Manager

Dear Valued Guest, Thank you very much for taking the time to share your review and feedback regarding your experience at The Marco d'Epoque. We apologize for the inconvenience you experienced due to our inability to provide you with a non-smoking room during your stay, resulting in you being assigned a smoking room. We understand that although the room was cleaned and disinfected with ozone, the lingering cigarette smell may have affected your comfort throughout your stay. We greatly appreciate your feedback and will forward it to the relevant team for evaluation, particularly regarding the quality and efficiency of the process for managing smoking rooms before allocating them to guests. We understand that room comfort is a crucial part of the guest experience. We hope to be able to provide rooms that better meet your needs and expectations in the future. My entire team and I look forward to welcoming you back to The Marco d'Epoque and providing you with an even more comfortable experience on your next stay. Sincerely, Bai Sjahfendi, General Manager