Overall Ratings & Reviews Eastern Suites @ Times Square KL

The rooms are quite spacious and satisfying.

I booked a room with 2 beds originally given a room with 1 bed only. But because I refused finally they were willing to change rooms that fit my order, although a little tiring because they have to move and change agents into rainbow suites. We have difficulty to check in and check out because there is no receptionist so must be by phone first.

The rooms are poorly maintained and smell of cigarettes. The curtains smelled musty and stained. The kitchen was dirty and there were not any utensils, the fridge was also very dirty and disgusting, the trash bin full of leftovers from previous guests. Bed linen rather smelly and visible former guests, tangled and lots of hair

Initially scared because there is no receptionist only when it was in the room feel relieved. the atmosphere is nice if same family. her pool is also very ok. safe because access is going anywhere to use the key

So check in was suppose to be at 2pm. My friend and I arrived late at about 5pm so we waited for the agent for around 15 mins. After that when we got into our room, god please forgive me but the room was bad. Please understand that check put was suppose to be at 2pm so whoever was responsible to clean the room should've clean it. My friend and I just kept quiet but I for sure was really pissed off because I expected more and what more is that I was really tired. The agent just said sorry because they were really busy and have no time to clean. to me it's all just an excuse but I just smiled. Next, housekeeping was really bad. sometimes early, sometimes late. The toilet smells like shit sometimes they don't give the floor mat and also they didn't bother to give us mineral water just because we always boil our own water. Fine. I was just being patient as they were all foreigners. And also out agent didn't know how to communicate in english so it was hard. The housekeepers were also foreigners and were all male. Fine. What really pissed me off was during checkout. I wanted to check-out at around 2pm because well we checked in at 5pm so I was expecting the agent to consider checking out late and all he replied was "you check in late it's not my problem" bad don't you think so. Overall I was not happy with the room and also the people.

The service was so bad. And it was a complicated apartment on so many aspects. My boss hated this apartment

Please improve your service, room dirty, not in good condition, room smelly, equipment old fashion, bad service on how the owner look like don't really care with their room. No wifi.

This is my second time here. Firstly the management is bad. As I arrived, the room that I booking already full. But, we were given a big room then but need to move other room the next day because I booked 2 nights. Overall, it was nice and also great views. Also affordable price and will come again.

Spacious room and smooth check in

Price is decent, room is a bit old fashioned but I don't find it bad at all. Very comfortable, in fact. Strategically located in the heart of Kuala Lumpur. Quite a few food and hangout spots nearby.

WiFi not available, room not clean, have insect in the toilet, not worth my money, please make a change eastern.

Overall ok but the check in process took quite sometimes.

Rooms are ok for a family of 6 people can sleep the pool is very ok and the kids are very happy where to go near to the bottom of the apartment there is a mall time square and can shop food at the mall is also very ok and cheap recommended is the one that lacks a little that the toilet smells a bit just the rest is ok