Bess Resort and Waterpark

Explore Bess Resort and Waterpark
8.4
Very Good
From 2,675 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.5

Meal

7.8

Location

8.5

Service and Facilites

8.4

People often mention about Bess Resort and Waterpark
All
Staff Friendliness (51)
Surroundings (49)
Hotel Area (47)
Ambiance (46)
Family Friendly (44)
Taste (44)
Bedroom (43)
Variety (41)
Room Space (36)
Accessibility (34)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Bess Resort and Waterpark

Number of reviews per page
20
40
Customer reviews
A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
It's comfortable for sure, but the TV isn't a Smart TV yet, so it can't use YouTube, etc.
Translated by Google Icon
See original
Find this review helpful?
Riska M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
The service is very friendly, the hotel is clean.
Translated by Google Icon
See original
Find this review helpful?
A***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
I didn't expect Malang to have a 4-star hotel that even offers affordable rates on weekends. I was initially skeptical, but upon arrival, the hotel turned out to be great. The staff were very friendly during check-in and check-out, and the check-out process was easy. The room was clean, and the atmosphere was comfortable.
Translated by Google Icon
See original
+4
Find this review helpful?
Veronika V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very good, waterpark is okay, overall good
Translated by Google Icon
See original
1 people find it helpful
y***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
This is a great, family-friendly hotel.
Translated by Google Icon
See original
1 people find it helpful
d***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.3
/10
Reviewed 13 week(s) ago
1. Small waterpark, access is far from the elevator. 2. Difficult to find dinner/afternoon meals, access is far outside, the restaurant is expensive and the food is terrible. The lunch box package was said to be Rp 100,000, but it turned out there was a 21% tax. 3. The reception is very far from the elevator/room. 4. The breakfast menu is limited, and the kids could only eat noodles, the rest ate donuts. 5. It would have been nice to just smile and check in easily when greeting guests. Unfortunately, the receptionist lied about the room we requested. When we checked in early, we were given a room with a parking view. When we asked for a room with a rice field view, they said it was full, but it was only available in the afternoon.
Read More
Translated by Google Icon
See original
Find this review helpful?
Desi
icon-origin-TRAVELOKA
9.0
/10
Reviewed 13 week(s) ago
The toilet was clogged but was repaired immediately, the room floor was not very clean (304), the bathroom was not very clean, the toilet was crusty.
Translated by Google Icon
See original
Find this review helpful?
V***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Overall, so far so good.
Translated by Google Icon
See original
Find this review helpful?
T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The hotel staff were friendly and tidy. There was only a slight problem with the air conditioning, which wasn't cold enough, but that was okay.
Translated by Google Icon
See original
1 people find it helpful
H***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
My stay here was truly enjoyable. The breakfast was comprehensive, delicious, and super kid-friendly, with plenty of options for even children under 2. The adult menu is also varied, including appetizers and snacks, even though I stayed during Chinese New Year. The service was friendly, and the room was comfortable and cool. There are some slight signs of the hotel's age (stains on the walls), but they're minor and not bothersome. Overall, I'm satisfied and will definitely return!
Read More
Translated by Google Icon
See original
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The tranquil and pleasant atmosphere offers complete facilities, including a water park and now a wide variety of food options. It's perfect for vacationing with children who enjoy activities like swimming and ATV riding. The surrounding countryside creates the slow-living atmosphere you've always dreamed of in retirement. A stay here is a must-try.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
07 Feb 2026
Dear Valued Guest, Thank you for choosing BeSS Resort & Waterpark Lawang as your accommodation and thank you for taking the time to write a review about our hotel. We are very pleased to receive positive feedback regarding the comfort and service of our hotel. Sincerely, The Management
Translated by Google Icon
See original
Profile Picture
Bachris S.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 23 week(s) ago
There is a fun river flow and you can see the rice fields. The cleanliness of the room area is the only thing that needs attention
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
20 Jan 2026
Dear Mr./Ms. Bakris, Thank you for taking the time to provide feedback regarding your stay at Bess Resort & Waterpark. We will review the cleanliness of your room and hope to welcome you back to Bess Resort again. Sincerely, The Management Team
Translated by Google Icon
See original
ming f.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
A hotel with the best view. The staff are all friendly, especially the front desk staff, Ms. Areta, who is very welcoming. 🥰 Stayed in a cottage with a view of the river, rice fields, and hills. It was incredibly beautiful, especially in the morning when you can enjoy the sunrise. Recommended👍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jan 2026
Dear Mr. Ming F, Thank you for taking the time to provide feedback regarding your stay at Bess Resort & Waterpark. We are delighted to receive positive feedback about the service from our staff, especially Areta. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next stay will be as pleasant as this one. Sincerely, The Management Team
Translated by Google Icon
See original
diah a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
Subscribe here... Calming atmosphere.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jan 2026
Dear Ms. Deah A., Thank you for taking the time to provide feedback on your stay at Bess Resort & Waterpark. We look forward to welcoming you back again and hope your next stay will be as enjoyable as your last. Sincerely, The Management Team
Translated by Google Icon
See original
E***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
A pleasant stay, clean rooms, swimming pool with children's play area, and a beautiful view of the mountains and river. Awesome
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jan 2026
Dear Mr./Ms. E*n, Thank you for taking the time to provide feedback regarding your stay at Bess Resort & Waterpark. I am delighted to receive positive feedback regarding the service from our staff, particularly our front desk representative, Dendy. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next stay will be as enjoyable as this one. Sincerely, The Management
Translated by Google Icon
See original
Profile Picture
Yudha H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
It's quite comfortable and I suggest replacing the TV with a smart TV if possible, so you can watch more freely using Wi-Fi.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Dec 2025
Dear Mr. Yuttha H, We are pleased to inform you from Bess Resort & Waterpark Hotel & Convention Lawang that we are delighted to receive your positive feedback regarding your stay. Regarding the smart TV, we will inform management. We hope your next stay will be even more satisfactory or better than the last. Sincerely, Management
Translated by Google Icon
See original
N***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 30 week(s) ago
We stayed for 2 days but for 2 days there was no hot water, even though we complained to the receptionist, their response was just to say yes.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
06 Dec 2025
Dear N*A, Best regards from Best Resort & Waterpark Hotel & Convention Lawang. We sincerely appreciate you taking the time to write a review and apologize for any inconvenience caused regarding our facilities. We will forward this matter to the relevant department for further improvements. We sincerely hope to welcome you back with even better facilities. Best regards, Management
Translated by Google Icon
See original
Rakhma N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
The staycation here was enjoyable, the rooms were clean & all the staff were friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
25 Nov 2025
Dear Ms. Lakma, I am Beth Resort Waterpark Hotel & Conference Center (Rawon). We are very pleased to receive your valuable comments regarding our hotel's facilities and comfortable rooms. We hope that your next stay will be just as pleasant or even better. Thank you very much. Hotel Management
Translated by Google Icon
See original
achmad s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 33 week(s) ago
The hotel is very comfortable... but if you want to go out to the station by online taxi car, it is very difficult... because it is far away.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
11 Nov 2025
Mr. Ahmad S., thank you for choosing Best Resort & Water Park Lawang Malang for your stay in Malang. We look forward to welcoming you and your family to Best Resort & Water Park Lawang Malang with our continuously improving services and facilities. Thank you and stay healthy. Best regards, Management
Translated by Google Icon
See original
Intan A. R. D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 33 week(s) ago
Very good service, requests via WhatsApp were fulfilled, super friendly staff, good rooms and facilities, and of course the view is extraordinary.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Mr. Intan A.R.D., Thank you for choosing Best Resort & Water Park Lawang Malang for your stay in Malang. We look forward to welcoming you and your family to Best Resort & Water Park Lawang Malang with our continuously improving services and facilities. Thank you and stay healthy. Best regards, Management
Translated by Google Icon
See original
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved