Dear Valued Guest, With best wishes from Gets Premiere Semarang. Thank you for taking the time to share your experience with us. We apologize for any inconvenience you experienced regarding the condition of your room, including the broken tiles, carpet odor, bathroom condition, and any other disruptions to your comfort during your stay. Your experience certainly did not meet the standards of service we expect from all our guests. We will take this feedback seriously and have forwarded it to the relevant team for immediate evaluation and improvement, both in terms of room maintenance and the overall comfort of the amenities. We are gradually upgrading our facilities and hotel areas to enhance the quality of your stay. Thank you for your valuable feedback. We sincerely hope to have the opportunity to welcome you back to Gets Premiere Semarang for an even better experience. Sincerely, The Management Team, Get Premiere Semarang