Hello, Good Afternoon Sir/Madam. Hopefully in good health. Previously, thank you for staying at our hotel, and apologize for the inconvenience you had while staying at our hotel. We'll help explain again, sir/madam, for lost and breakage, it's the responsibility of the guest staying overnight at that time. Because before we sell the room, it's hard for us to check first whether the room is suitable for sale or not. So for that, if you are not pleased, we apologize for the inconvenience. Thank You. I hope you are always healthy. :)