R***y

10.0

/10

Reviewed 4 day(s) ago

Good facilities, good services, and friendly staff

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Mariana n.

Staycation

9.3

/10

Reviewed 2 week(s) ago

Overall, it's okay, but the Fushimi restaurant lacks authentic Japanese flavor. Compared to ramen in Jakarta, the taste is quite different. The sushi is also lacking. The room was nice, clean, the bathroom was okay, the hotel was clean, and the staff was friendly and helpful. The soundproofing is lacking, so it can be noisy at night with traffic noise. From the onsen, you can walk to the paragliding site. Just ask the receptionist for the paragliding operator's phone number. The operator will then guide you via a shortcut through the rice fields/gardens to the landing site. It's about a 5-10 minute walk. Taking a Grab or ordering GrabFood/GoFood is also easy.

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Accommodation's Reply

19 Jul 2025

Dear Mrs. Mariana, Thank you for your review, criticism, and suggestions. We apologize for the inconvenience. We will evaluate and improve this in the future so that The Onsen Hot Spring & Resort can maintain the quality of products and services provided to every guest. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager

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a***a

Leisure

10.0

/10

Reviewed 3 week(s) ago

Very satisfied staying at the onsen… the atmosphere is very comfortable

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Accommodation's Reply

15 Jul 2025

Dear Sir/Madam, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager

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BS

BANU S. A.

Leisure

9.7

/10

Reviewed 3 week(s) ago

Perfect for a family vacation, with a Japanese theme, a private onsen that automatically turns on from 8 p.m. to 11 p.m., and complete room amenities, even without air conditioning (the rooms are cool even during the day). There are ATV rides, fishing, and kimono rentals.

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Accommodation's Reply

15 Jul 2025

Dear Mr. Banu S. A, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager

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J***n

Staycation

9.7

/10

Reviewed 5 week(s) ago

The staff was very helpful and accommodating. Shout out to Ms. Abel for being patient with us while we try the traditional costumes. The whole place is relaxing and enjoyable, just being one with nature. Will definitely come back.

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Accommodation's Reply

30 Jun 2025

Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager

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E***K

8.8

/10

Reviewed 6 week(s) ago

A pleasant experience, friendly and responsive hotel staff. A suggestion to provide a stair railing at the cottage entrance gate might help with access for seniors.

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Accommodation's Reply

24 Jun 2025

Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager

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G***t

10.0

/10

Reviewed 10 week(s) ago

A comfortable and quiet vacation spot for families, friendly and responsive staff, clean lodging rooms provided with yukata for every guest who stays, a Japanese-style breakfast menu is very suitable for our family's tongue. Private onsen in each lodging makes you relax by soaking in warm water while enjoying the romantic night atmosphere.

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2 people find it helpful

Accommodation's Reply

26 May 2025

Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager

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D***i

10.0

/10

Reviewed 10 week(s) ago

very satisfied with everything, the food, the atmosphere, everything, I want to go there again next time

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Accommodation's Reply

26 May 2025

Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager

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A***s

8.5

/10

Reviewed 11 week(s) ago

Everything is good, only the wifi signal is sometimes error, maybe you can add a play area for the children.

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2 people find it helpful

Accommodation's Reply

16 May 2025

Dear Mr. Agus Saiful, Thank you for your review, criticism and suggestions, we apologize for the inconvenience, we will evaluate and improve in the future so that The Onsen Hot Spring & Resort can maintain the quality of products and services provided to every guest who comes. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager

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N***l

Leisure

8.8

/10

Reviewed 12 week(s) ago

It's fun, but it's dark at night, I fell down the stairs when I was about to enter because it wasn't bright enough so I couldn't see that the stairs were quite high... everything was fine, I enjoyed staying here.

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1 people find it helpful

Accommodation's Reply

16 May 2025

Dear Ms. Nurul Ailiyah, Arigatōgozaimasu (ありがとうございます) Thank you for sharing your experience with us. We apologize for the inconvenience you experienced during your stay. We realize that some aspects of the room still need to be updated and we will look into this immediately. We also apologize for the incident that happened to you. We will take immediate steps to improve our facilities and services to meet the standards. We sincerely hope that you will give us the opportunity to provide a better experience in the future. Our team will work harder to ensure the comfort and satisfaction of our guests. Thank you for your criticism and feedback. Hopefully you will give us another chance to improve your impression of our hotel. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager

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A***L

Staycation

10.0

/10

Reviewed 13 week(s) ago

The Japanese style hotel is okay. The atmosphere and hot water are great.

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Accommodation's Reply

02 May 2025

Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager

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a***e

Leisure

9.7

/10

Reviewed 16 week(s) ago

the service is very satisfying, all employees are agile in fulfilling customer requests. For the food is ordinary but it is replaced by the view and other facilities that are very good. Hopefully can come here again another time

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Accommodation's Reply

12 Apr 2025

Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager

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e***n

10.0

/10

Reviewed 16 week(s) ago

delicious food, 24-hour pick-up and drop-off from room to parking lot, spacious place, friendly and responsive service.

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Accommodation's Reply

12 Apr 2025

Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager

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NA

Nugi A.

10.0

/10

Reviewed 23 week(s) ago

Very great place for stay vacation with family. The staff are very nice including front office team Shindy and Meimei. Highly recommended hotel!

3 people find it helpful

Accommodation's Reply

28 Feb 2025

Dear Mr. Nugi, Arigatōgozaimasu (ありがとうございます) for the review you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager

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R***a

8.2

/10

Reviewed 23 week(s) ago

lots of rat and lizard droppings. This is the first time I've found a lodging this dirty. Hopefully it will be an evaluation material

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Accommodation's Reply

24 Feb 2025

Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the reviews, criticisms and suggestions that you have given, we apologize for the inconvenience, we will make an evaluation and improvement in the future so that The Onsen Hot Spring & Resort can continue to maintain the quality of products and services provided for every guest who comes. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager

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AE

Achwan E.

Leisure

10.0

/10

Reviewed 24 week(s) ago

What I like most is the service, the view and the fresh air. See the green2

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3 people find it helpful

Accommodation's Reply

18 Feb 2025

Dear Mr. Achwan E, Thank you for your review, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager

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R***i

Staycation

10.0

/10

Reviewed 24 week(s) ago

First time staying here, the room has no AC but believe me it's very cold at night, at first I was worried that without AC I wouldn't be able to sleep, it turned out that I had to sleep with a blanket. But the hotel also provides an air cooler that can be used as an additional guest. The room is very clean, the care and maintenance are very good, appreciate it 👌, all hotel staff are friendly, you can rent Japanese clothes for photos 😁

Overall Ratings & Reviews The Onsen Hot Spring Resort Batu

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