Grand Mandarin Inn

Explore Grand Mandarin Inn
8.4
Very Good
From 1,507 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

7.9

Location

8.6

Service and Facilites

8.4

People often mention about Grand Mandarin Inn
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Distance to City Center (59)
Bedroom (49)
Accessibility (47)
Room Space (44)
Staff Friendliness (43)
Bathroom (36)
Hotel Area (34)
Surroundings (31)
Ambiance (31)
Wifi (28)
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Traveler Reviews Grand Mandarin Inn

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40
Customer reviews
T***i
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Transit
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7.5
/10
Reviewed 4 week(s) ago
The staff was unfriendly and a bit rude. The bathrooms were not clean, and the beds were not. The facilities were lacking, not meeting expectations.
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1 people find it helpful
Accommodation's Reply
02 Sep 2026
Thank you so much for giving us your feedback. We really appreciate your comment to improve our service and staff. We ensure you that for your next visit, it will never happen again. Best Regards,
L***t
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Leisure
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9.1
/10
Reviewed 5 week(s) ago
Continue to improve customer service and satisfaction.
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Accommodation's Reply
18 Aug 2026
Thank you for your review and feedback. We are committed to improving our facilities, products, and services. We hope you enjoyed our amenities and services when you return to our hotel again. Warm regards, Grand Mandarin Singkawang.
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Y***i
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9.4
/10
Reviewed 6 week(s) ago
The officer was alert, asked for the sheets to be changed immediately even though it was already night.
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Accommodation's Reply
18 Aug 2026
Thank you for taking the time to rate and review our hotel. It is an honor that you chose to stay with us. We are delighted to hear that you were satisfied with our services and facilities. We hope to welcome you again in the future. Sincerely, The Management
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Last J. A. T.
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Leisure
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9.4
/10
Reviewed 6 week(s) ago
The main choice when visiting Singkawang City.
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Accommodation's Reply
18 Aug 2026
Dear Valued Guest, Thank you for your stay and review of our hotel. We are delighted that our facilities and services met your expectations. We hope to welcome you back to the Grand Mandarin Singkawang Hotel again. Sincerely, The Management
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Y***y
icon-Leisure
Leisure
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8.5
/10
Reviewed 7 week(s) ago
The hotel room was okay, but unfortunately the AC wasn't cold and also maybe our room faced the main road, so it was hard to sleep because it was so noisy.
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Accommodation's Reply
03 Aug 2026
Thank you for taking the time to rate and review our hotel. It is an honor that you chose to stay with us.
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Bram C.
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Leisure
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8.2
/10
Reviewed 10 week(s) ago
In my opinion, this hotel is up to standard, and the photos on the app are also accurate. Cleanliness is decent. A small suggestion: check the AC, as it's a bit noisy. Overall, it's decent for the price. Perfect for backpackers like me and my family. Oh yeah, the hotel also has an elevator, so those who can't climb stairs can use it. Thank you.
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Accommodation's Reply
15 Jul 2026
Thank you for taking the time to review our hotel. We were very pleased to have served you during your recent visit to Singkawang. Sincerely, The Management
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M***a
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9.1
/10
Reviewed 10 week(s) ago
It's noisy, yes, but at that price, I'm sorry. If you want comfort, choose 5 stars.
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1 people find it helpful
Accommodation's Reply
14 Jul 2026
Thank you for your comments and we are glad that you enjoyed your stay with us. We look forward to welcome you in near future.
M***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 10 week(s) ago
The location is strategic, just the noise from the entrance and the mosque is noisy. For everything, it's so-so for that price.
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Accommodation's Reply
14 Jul 2026
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
K***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
A must-try hotel. It's low-budget, but the atmosphere is comfortable and you'll feel right at home.
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Accommodation's Reply
09 Jul 2026
Thank you for taking the time to rate and review our hotel. It is an honor that you chose to stay with us.
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R***i
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9.4
/10
Reviewed 12 week(s) ago
I often stay there, it's quiet.
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Thank you for your comments and we are glad that you enjoyed your stay with us. We look forward to welcome you in near future. Salam, Managemen
H***i
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Leisure
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9.4
/10
Reviewed 13 week(s) ago
We stay here often. It's a short walk from the market. The room has a mini-fridge. Not all hotels have mini-fridges in every room. The Wi-Fi needs to be boosted. Strategically located.
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Accommodation's Reply
24 Jun 2026
Thank you for choosing to stay at the Grand Mandarin Singkawang Hotel and thank you for taking the time to write a review about your recent stay. Sincerely, The Management
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J***I
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Business
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8.8
/10
Reviewed 15 week(s) ago
clean hotel and friendly staff...
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Accommodation's Reply
14 Jun 2026
Thank you for taking the time to rate and review our hotel. It is an honor that you chose to stay with us. Sincerely, The Management
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Rahman
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Leisure
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8.5
/10
Reviewed 16 week(s) ago
The room was nice, comfortable, and clean. However, the toilet needs some attention; the floor is slippery. It's a bit unsafe for children; be careful. And the room was a bit noisy from the cafe playing music.
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1 people find it helpful
Accommodation's Reply
07 Jun 2026
Thank you for your stay and for your review of our hotel. We are delighted that you were satisfied with our facilities and services. We hope to welcome you back to the Grand Mandarin Singkawang Hotel again.
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Lheny S.
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Leisure
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8.2
/10
Reviewed 16 week(s) ago
I love how clean and tidy the Ginza room is. And now there's a Sunday Kopidi cafe in front of the hotel, where you can have breakfast, lunch, and dinner. So if you want to eat, you can just walk to the front of the hotel. 🥰
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Accommodation's Reply
03 Jun 2026
Dear Mrs. Lheny S, Thank you for your comments and we are glad that you enjoyed your stay with us. We look forward to welcome you in near future. Kind regards, Management
d***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 20 week(s) ago
Access to the hotel is very easy, close to culinary places.
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Accommodation's Reply
03 May 2026
Greetings from the Mandarin Oriental Hotel Singapore. Thank you very much for staying with us and for taking the time to leave us your feedback and review. It was a great honor to have you as a guest. Thank you again. From the Hotel Management Team
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T***i
icon-Staycation
Staycation
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8.4
/10
Reviewed 23 week(s) ago
The staff was friendly. The room was comfortable, but the bed sheets were stained, and the blanket looked a bit dirty and yellowed.
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Accommodation's Reply
16 Apr 2026
Dear respect, Thank you for staying at and reviewing our hotel. We are very pleased that you were satisfied with our facilities and services.
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a***n
icon-Leisure
Leisure
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8.5
/10
Reviewed 24 week(s) ago
The place is really good, the facilities are quite good, clean, the bathroom is clean and tidy.
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Accommodation's Reply
10 Apr 2026
Warm greetings from the Grand Mandarin Singkawang Hotel. Thank you for taking the time to rate and review our hotel. It is a great honor that you chose to stay with us.
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
I don't really like the pillow, it's too high, so it makes my neck sore... Try changing all the pillows 😁 The rest are all really good. Thanks
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1 people find it helpful
Accommodation's Reply
01 Apr 2026
Thank you for your feedback and comments. We are committed to improving our facilities, products, and services. We hope you enjoy all of our amenities when you return to our hotel again.
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
Ok. No window view. Quiet enough.
1 people find it helpful
Accommodation's Reply
27 Mar 2026
Thank you for your comments and we are glad that you enjoyed your stay with us. We look forward to welcome you in near future.
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Fuk M. A. H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
Friendly service, right choice
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Accommodation's Reply
27 Mar 2026
Thank you for your comments and we are glad that you enjoyed your stay with us. We look forward to welcome you in near future.
Number of reviews per page
20
40

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