Overall Ratings & Reviews Grand Hyatt Kuala Lumpur

Worth a try for a vacation, good location, convenient to move around and impressive lobby view on the 37th floor

It was a pleasure to stay at the Grand Hyatt KL with my family. The service was friendly, the hotel environment was nice, especially the view of the Petronas Towers. It was great.

All staff of Grand Hyatt are very warm and the hospitality was very excellent. I will be back here again, especially when we are checked out, all staff help us very well. I mean not one, but all staff beside the door was truly amazing… Thank you Grand Hyatt, I will not regret at all.

Worth the price. Absolutely PERFECT Hotel in KL👌🏻👌🏻👌🏻

Too expensive. Cheaper, I would stay again.

Great hotel great service friendly and helpful Staff.

Service is top notch. I forgot to bring my iPhone charger, they provided us straight away. Location is just in front of Klcc. But you might still grab to bukit bintang area, around 6-12min, depending on the traffic condition. View is outstanding, looking outside at the tower made us feel super relaxing on our staycation.

The hotel is in a great location. I booked a tower view room specifically so that I could see the Twin Towers. Overall OK. Comfortable, staffs friendly, good location, very close to mall & city center, convinient go to anywhere.

Recommendation, if you want to stay in Kuala Lumpur Malaysia, the hotel is clean. During Idul Fitri, this restaurant is busy with visitors, so the restaurant is full and there are lots of queues, but don't worry because almost all the staff are friendly. I think overall service in hotel it's good

Hotel yang sangat recommended untuk keluarga, dekat dengan semua tempat hiburan dan makanan, staff dan semua sangat baik sekali.

All great, location, room, services, access.

Very good hotel in Kuala Lumpur, fantastic view, super helpful staff.

The breakfast was amazingly delicious, the hotel atmosphere was also comfortable.

Awesom, keen to stay and strongly recommended.

Nice hotel, with best views and services!

It is very good and convenient.

I was about to boil some water in the kettle, when I tried opening the lid, I got electrocuted. I could feel the electricity passing from my finger to my left toe. It was scary and I hope nobody gets to experience this. The fridge is leaking, there were water droplets on the floor below. The pillows was flat, and has damp smell. Please maintain your room, and check/test your appliances regularly. During the buffet breakfast, I worn the hotel ' s disposable slippers. It wasn't allowed at the restaurant area (no signage/notes posted). The waitress at the entrance rudely ask me to get back to my room to change. I have no issues complying with rules, however her intonation and facial expression that made me felt very offended. I wanted to start my morning stress-free, hence refused to argue. Probably if I were a foreigner, the treatment will be different. This is far from our expectation from a reputable 5 star hotel. Our previous experience here on 2021 here was far away better. Maybe I just got unlucky this time. Please improvise on the hospitality and quality!

We had the most pleasant moment stay here, thank you so much Grand Hyatt Kuala Lumpur ☺️

Had an amazing birthday celebration at Grand Hyatt Kuala Lumpur and service over there was awesome. Highly recommended. Worth the price.

The most satisfying trip ever, got an early check-in nicely welcomed by the front desk, definitely will go again next time