Overall Ratings & Reviews Timeout Heritage Hotel Zagreb

Worst hotel stay in my life. There is a nightclub on the 4th floor that pumps loud music until 5 am and a lounge on the ground floor that also plays music. The overall environment is not clean and the room stinks of smoke. Overall, could not sleep until after 5 am. People come to a hotel to sleep, not to listen to loud music. It made my stay in Zagreb very unpleasant.

Had a fun time

Timeout Heritage Hotel is really nice. In a perfect location, centrally located. It has a nice bar and nightclub. Room was good, bed perfect and shower in the bathroom was excellent. There was an in room safe and fridge. My room had a balcony which was nice. Breakfast is good and standard for Zagreb. Reception staff are very kind and friendly.

On the app they said they had parking, main reason why we booked this hotel. 12 hours before arriving they sent an email saying they did not have parking. The guy in reception at check in was not friendly. The rooms have zero privacy and you can hear everything from other rooms, the curtains/blackouts aren’t the right measurements and you can see from outside through the windows

The hotel is located in between bar and club bit in the hotel you cannot hear anything. Rooms are clean and have everything needed. Parking nearby Staff are amazing Topnotch

Construction was being carried out in the Restaurant area with loud noises going on from early morning until late afternoon. Very loud hammering sounds. No hotel staff apoligised for this. My recommendation is all staff require an in depth customer service training courses. Also housekeeping need to be more quite in corridors of room areas. I could here everything outside my room. The positive feedback I will say is the location of the property.

If you like your sleep then this is NOT the place for you. I was on the third floor and the noise from their night club in the basement was loud up till 5am

Everything was great. Kindly staff, clean room, good breakfast.

The hotel exceeded expectations with its prime location and exceptional service. The attentive staff was readily available, ensuring assistance at every moment needed. The rooms were impeccably clean, modern, and thoughtfully designed, creating a comfortable retreat after a day of exploring. Situated ideally within easy reach of all major city attractions, the hotel made sightseeing effortless. We were treated to a plentiful breakfast selection each morning, while the rooftop bar offers a lively atmosphere and stunning views—an inviting space to unwind.

Hello, the hotel stunk of Cigarette Smoke , due to smoking in Restaurant, due to high ceiling and ppl using the lift , my toilet stunk of poo , probably coming through the vents/ventilation system, no locks on window, toilet wash bowl too close to shelf , you knock your forehead,

The area around Timeout was great and the overall location was perfect for a quick visit to Zagreb. The breakfast was also pretty good. But those are the only positive things we can say about this hotel. It’s rundown, noisy and no where close to a 4 star rating. To get into the dilapidated reception you have to walk through a smoke-filled dark and dingy bar. This is also where breakfast is served (vs the open-air rooftop area). No idea who gave this a 4 star rating. It is not!!

Cute

I loved it, in the center of Zagreb. Just a note: the hotel is combined with a nightclub and the rooms are very specially designed. I liked it a lot and will come back if will go again to Zagreb. It is mot about noise in the room — the sound isolation was good and I slept very well. But if you prefer an old-style comfort and quit silence in the lobby, may be think about another place to stay.

Lovely stay

A stinky dump. Staff is exhausted and young, not particularly friendly. The whole place reeks of cigarette smoke. Linens and towels don’t feel clean. Room did not feel clean. Hairdryer and shower broken. Breakfast buffet was disgusting, confusing and covered in flies.

Although the location is excellent and the breakfast buffet quite good, this is not a hotel, let alone a four-star one. It is at best an average youth hostel. The twin room was too small and the hotel was noisy in general. That's why it's not very good value for your money.

It was awesome only thing its that have been served by really uneducated personal with absolutely zero experience in service! Foreign service with good English but experience zero knowledge in hotel restaurant hospitality!! Sad that place as that has uneducated unprofessional service

Didn't like the parking is a bit far away specially if you are traveling with older people. Other than that hotel is just perfect.

Nice convenient place, specially good for smoking guys.

Noisy. Receptionist a bit nervous doesn’t like to repeat.