People often mention about Somerset Sudirman Jakarta
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Room Space (65)
Ambiance (58)
Bedroom (57)
Bathroom (57)
Staff Friendliness (56)
Hotel Area (54)
Distance to City Center (51)
Accessibility (50)
Family Friendly (49)
Wifi (48)
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Traveler Reviews Somerset Sudirman Jakarta
Number of reviews per page
20
20
40
40
Customer reviews
Y
Yuyu
8.5
/10
Reviewed 5 day(s) ago
Feel at home... Clean, comfortable, complete facilities
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Accommodation's Reply
28 Jul 2025
Warm greetings from Somerset Sudirman Jakarta! Dear Yuyu, Thank you for taking the time to share your great rating and excellent experience. We are delighted to know that the hotel facilities and services provided have made your stay enjoyable. It was an honor to have you as our guest and we look forward to welcoming you back soon. If you need any further assistance, please do not hesitate to contact us and we will be happy to assist you. Best regards, Natasia Laras, Revenue Executive.
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E***o
Business
10.0
/10
Reviewed 3 week(s) ago
The best choice for work, staycation, and rest in peace.. Best.
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Accommodation's Reply
16 Jul 2025
. Warm Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your great value and excellent experience. We are delighted to know that the hotel facilities and services provided have made your stay enjoyable. It is an honor to have you as our guest and we look forward to welcoming you back soon. If you need further assistance, please do not hesitate to contact us and we will be happy to serve you. Best Regards, Natasia Laras. Revenue Executive.
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KM
Kevin M.
Staycation
9.3
/10
Reviewed 4 week(s) ago
Previously I have reviewed via email. For everything in the hotel is perfect! Except the breakfast is disappointing. I paid more than 2.3 million, expect to get breakfast with a variety of dishes that are more delicious and interesting. The croissant needs to be improved because I ate some of them tough, hard to bite.
That's all the feedback. Hopefully Somerset Sudirman will continue to improve and maintain its quality
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Warm Greetings from Somerset Sudirman Jakarta! Dear Kevin M., Thank you very much for taking the time to share your valuable feedback with us. Please allow us to sincerely apologize for the disappointment, inconvenience and not meeting your expectations during your stay. We always strive to maintain quality and are very sorry to hear that your feedback is very valuable for our improvement. We have immediately taken action to rectify the issues you have raised and hope to welcome you back to restore our trust. Best Regards, Natasia Laras. Revenue Executive.
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I***a
Staycation
9.7
/10
Reviewed 5 week(s) ago
Fun staycation with family at Somerset Sudirman Jakarta The room is spacious, super clean, and very comfortable for quality time. The kids were happy playing in the pool 🏊♀️ and we were able to relax in the middle of the city The location is strategic, the facilities are complete, the staff are also very friendly! Definitely will come back! 🥰
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+2
2 people find it helpful
Accommodation's Reply
01 Jul 2025
Warm Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your great value and great experience. We are delighted to know that the hotel facilities and services provided have made your stay a pleasant one. It is an honor to have you as our guest and we look forward to welcoming you back in the near future. Should you require further assistance, please do not hesitate to contact us and we will be happy to serve you. Best Regards, Natasia Laras. Revenue Executive.
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R***i
Leisure
10.0
/10
Reviewed 6 week(s) ago
The hotel facilities are really great, Pol.
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Accommodation's Reply
19 Jun 2025
Warm Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your great value and great experience. We are delighted to know that the hotel facilities and services provided have made your stay a pleasant one. It is an honor to have you as our guest and we look forward to welcoming you back in the near future. Should you require further assistance, please do not hesitate to contact us and we will be happy to serve you. Best Regards, Natasia Laras. Revenue Executive.
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R***i
10.0
/10
Reviewed 6 week(s) ago
The facilities are really great, all polls are complete
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Accommodation's Reply
19 Jun 2025
Warm Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your great value and great experience. We are delighted to know that the hotel facilities and services provided have made your stay a pleasant one. It is an honor to have you as our guest and we look forward to welcoming you back in the near future. Should you require further assistance, please do not hesitate to contact us and we will be happy to serve you. Best Regards, Natasia Laras. Revenue Executive.
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R***i
Leisure
10.0
/10
Reviewed 6 week(s) ago
Very enjoyable and awesome
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Accommodation's Reply
23 Jun 2025
Greetings from Somerset Sudirman Jakarta!
Dear Valued Guest,
Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.
We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta
We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you.
If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.
Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.
Stay safe and healthy.
Best Regards,
Natasia Laras
Revenue Executive
R***i
Leisure
10.0
/10
Reviewed 6 week(s) ago
Fun and steady
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Accommodation's Reply
23 Jun 2025
Greetings from Somerset Sudirman Jakarta!
Dear Valued Guest,
Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.
We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta
We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you.
If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.
Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.
Stay safe and healthy.
Best Regards,
Natasia Laras
Revenue Executive
S***i
Staycation
9.7
/10
Reviewed 7 week(s) ago
Next time I want to stay here again, the room is okay, the children's pool is okay, there is a kitchen, the room is spacious
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3 people find it helpful
Accommodation's Reply
17 Jun 2025
Warm Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your great value and great experience. We are very pleased to know that the hotel facilities and services provided have made your stay enjoyable. It is an honor to have you as our guest and we look forward to welcoming you back in the near future. Should you require further assistance, please do not hesitate to contact us and we will be happy to serve you. Best Regards, Natasia Laras. Revenue Executive.
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L***s
Business
10.0
/10
Reviewed 9 week(s) ago
It's quite good, the atmosphere is good, comfortable, but it turns out that the staff checked the room even though the do not disturb status was turned on, so it was a bit uncomfortable, the staff could enter the room without our key too.
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Accommodation's Reply
02 Jun 2025
Warm Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback with us. Please allow us to sincerely apologize for the disappointment, inconvenience and not meeting your expectations during your stay. We always strive to maintain quality and are very sorry to hear that your feedback is very valuable for our improvement. We have immediately taken action to rectify the issues you have raised and hope to welcome you back to restore our trust. Best Regards, Natasia Laras. Revenue Executive.
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l***a
Staycation
9.4
/10
Reviewed 10 week(s) ago
The TV signal is intermittent, not all channels can be enjoyed, so please check again.
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Accommodation's Reply
22 May 2025
Warm Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback with us. Please allow us to sincerely apologize for the disappointment, inconvenience and not meeting your expectations during your stay. We always strive to maintain quality and are very sorry to hear that your feedback is very valuable for our improvement. We have immediately taken action to rectify the issues you have raised and hope to welcome you back to restore our trust. Best Regards, Natasia Laras. Revenue Executive.
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I***l
5.7
/10
Reviewed 11 week(s) ago
Small room, dirty and so so. Smaller than other hotels below, so sad.
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Accommodation's Reply
16 May 2025
Warm Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback with us. Please allow us to sincerely apologize for the disappointment, inconvenience and not meeting your expectations during your stay. We always strive to maintain quality and are very sorry to hear that your feedback is very valuable for our improvement. We have immediately taken action to rectify the issues you have raised and hope to welcome you back to restore our trust. Best Regards, Natasia Laras. Revenue Executive.
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R***h
Business
8.5
/10
Reviewed 11 week(s) ago
+ check out can be requested until 1 o'clock
+ prayer equipment can be borrowed
+ easy to find food and online transportation
- not soundproof enough, sounds from the hallway and front room can still be heard
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1 people find it helpful
Accommodation's Reply
19 May 2025
Greetings from Somerset Sudirman Jakarta!
Dear Valued Guest,
Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.
We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta
We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you.
If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.
Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.
Stay safe and healthy.
Best Regards,
Natasia Laras
Revenue Executive
S***a
Staycation
10.0
/10
Reviewed 11 week(s) ago
Such a good place! Very comfortable.
1 people find it helpful
Accommodation's Reply
14 May 2025
Greetings from Somerset Sudirman Jakarta!
Dear Valued Guest,
Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.
We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta
We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you.
If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.
Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.
Stay safe and healthy.
Best Regards,
Natasia Laras
Revenue Executive
Arnold C. W.
8.5
/10
Reviewed 12 week(s) ago
It is a very comfortable place to stay for business or leisure, and it is highly recommended.
1 people find it helpful
Accommodation's Reply
07 May 2025
Greetings from Somerset Sudirman Jakarta!
Dear Arnold C. W.
Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.
We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta
We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you.
If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.
Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.
Stay safe and healthy.
Best Regards,
Natasia Laras
Revenue Executive
Divia
Staycation
10.0
/10
Reviewed 14 week(s) ago
This ⭐️4 hotel is really worth it! Starting from the cleanliness of the room, complete facilities, friendly staff, and beautiful view!💓
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+2
2 people find it helpful
Accommodation's Reply
02 May 2025
Warm Greetings from Somerset Sudirman Jakarta! Dear Divia P., Thank you for taking the time to share your great value and great experience. We are very pleased to know that the hotel facilities and services provided have made your stay enjoyable. It is an honor to have you as our guest and we look forward to welcoming you back in the near future. Should you require further assistance, please do not hesitate to contact us and we will be happy to serve you. Best Regards, Natasia Laras. Revenue Executive.
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V***i
Leisure
9.6
/10
Reviewed 17 week(s) ago
Breakfast taste - not up to hotel standard. Very limited varieties.
1 people find it helpful
Accommodation's Reply
08 Apr 2025
Greetings from Somerset Sudirman Jakarta!
Dear Valued Guest,
We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta
It is with regret to learn that you had to go through an unpleasant experience that you found . We do appologize for the inconvience caused. Please accept our sincere apology and allow us to consider this matter seriously to improve our service in the future. We do hope you understand that it was certainly not the standards which we normaly aim at Somerset Sudirman Jakarta.
I personally thank you for taking the time bringing this matter in to our attention and we surely hope to have the opportunity of providing a better service to you whenever travels bring you back to Jakarta
Stay safe and Healthy
Best Regards,
Natasia Laras
Revenue Executive
V***t
Staycation
9.4
/10
Reviewed 17 week(s) ago
Were happy tp bood connecting room at the corner with best view to city, and big room with nice kayout n design, good for staycation for us for birthday surprise for my wife, was awesome, thx God
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Accommodation's Reply
08 Apr 2025
Greetings from Somerset Sudirman Jakarta!
Dear Valued Guest,
Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.
We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta
We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you.
If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.
Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.
Stay safe and healthy.
Best Regards,
Natasia Laras
Revenue Executive
J***a
10.0
/10
Reviewed 17 week(s) ago
very comfortable, must come here again next holiday. clean, comfortable, the view from the balcony is nice. especially at night
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2 people find it helpful
Accommodation's Reply
08 Apr 2025
Warm Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your great value and great experience. We are delighted to know that the hotel facilities and services provided have made your stay a pleasant one. It is an honor to have you as our guest and we look forward to welcoming you back in the near future. Should you require further assistance, please do not hesitate to contact us and we will be happy to serve you. Best Regards, Natasia Laras. Revenue Executive.
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LM
Leonardo M. M.
Staycation
9.4
/10
Reviewed 17 week(s) ago
the place was great, the refrigerator was big and cold, there was a sauna and a hot water pool, for drinking there was gallon water, the balcony had a city view, there were many restaurants around the apartment.
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Warm Greetings from Somerset Sudirman Jakarta! To Leonardo M. M. Thank you for taking the time to share your great value and great experience. We are very pleased to know that the hotel facilities and services provided have made your stay enjoyable. It is an honor to have you as our guest and we look forward to welcoming you back in the near future. Should you require further assistance, please do not hesitate to contact us and we will be happy to serve you. Best Regards, Natasia Laras. Revenue Executive.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia