Somerset Sudirman Jakarta

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Overall Ratings & Reviews Somerset Sudirman Jakarta

Traveloka (1,137)
Other sources (119)
9.1
Exceptional
From 1,137 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.8

Location

9.1

Service and Facilites

9.1

People often mention about Somerset Sudirman Jakarta
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Room Space (89)
Bedroom (81)
Bathroom (79)
Staff Friendliness (78)
Ambiance (78)
Distance to City Center (77)
Hotel Area (76)
Accessibility (67)
Family Friendly (65)
Wifi (64)
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Traveler Reviews Somerset Sudirman Jakarta

Number of reviews per page
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40
Customer reviews
Y***A
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Perfect.........
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Accommodation's Reply
21 Jul 2026
Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your wonderful stay experience with us. It was truly a pleasure to have you as our guest. We sincerely appreciate your kind feedback and are grateful that you chose Somerset Sudirman Jakarta as your preferred accommodation during your recent visit to Jakarta. We are delighted to know that you enjoyed your stay and that our facilities and services met your expectations. Your satisfaction is our greatest reward and motivation to continue delivering exceptional hospitality experiences. Should there be anything we can assist with on your next visit to make your stay even more comfortable, please do not hesitate to let us know. Your comfort and satisfaction are very important to us. Once again, thank you very much for choosing Somerset Sudirman Jakarta. We look forward to welcoming you back again soon. Stay safe and healthy. Best Regards, Management
P***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
My stay was just so-so, nothing special here.
1 people find it helpful
Accommodation's Reply
15 Jul 2026
Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your feedback with us and for choosing Somerset Sudirman Jakarta during your recent visit to Jakarta. We sincerely regret to learn that your experience did not fully meet your expectations. Please accept our heartfelt apologies for the inconvenience and disappointment you encountered during your stay. At Somerset Sudirman Jakarta, we continuously strive to provide the highest level of service and comfort to all our guests. Therefore, it is concerning to learn that we fell short on this occasion. Please rest assured that your feedback has been taken seriously and shared with the related team for immediate attention and improvement. We truly appreciate you bringing this matter to our attention, as your feedback is invaluable in helping us enhance our services and guest experience. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much better experience whenever your travels bring you back to Jakarta. Stay safe and healthy. Best Regards, Management
a***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is my second time here for a staycation.
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Accommodation's Reply
07 Jul 2026
We cordially invite you to stay at Sudirman Somerset Hotel in Jakarta. Thank you so much for sharing your wonderful experience at our hotel. We are delighted that our facilities and services provided you with comfort and a memorable experience. Thank you again for choosing Sudirman Somerset Hotel as your accommodation during your trip to Jakarta. We are honored to have welcomed you and we hope to welcome you again in the future. If you have any questions or require any assistance, please do not hesitate to contact us. We are happy to help and are committed to making your next stay even more comfortable. Thank you again for choosing Sudirman Somerset Hotel. The Hotel Management Team
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S***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
This is exactly the accommodation we need. Good, keep it up.
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Accommodation's Reply
07 Jul 2026
Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your wonderful stay experience with us. It was truly a pleasure to have you as our guest. We sincerely appreciate your kind feedback and are grateful that you chose Somerset Sudirman Jakarta as your preferred accommodation during your recent visit to Jakarta. We are delighted to know that you enjoyed your stay and that our facilities and services met your expectations. Your satisfaction is our greatest reward and motivation to continue delivering exceptional hospitality experiences. Should there be anything we can assist with on your next visit to make your stay even more comfortable, please do not hesitate to let us know. Your comfort and satisfaction are very important to us. Once again, thank you very much for choosing Somerset Sudirman Jakarta. We look forward to welcoming you back again soon. Stay safe and healthy. Best Regards, Management
S***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Keep it up, thanks for your help.
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Accommodation's Reply
07 Jul 2026
Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your wonderful stay experience with us. It was truly a pleasure to have you as our guest. We sincerely appreciate your kind feedback and are grateful that you chose Somerset Sudirman Jakarta as your preferred accommodation during your recent visit to Jakarta. We are delighted to know that you enjoyed your stay and that our facilities and services met your expectations. Your satisfaction is our greatest reward and motivation to continue delivering exceptional hospitality experiences. Should there be anything we can assist with on your next visit to make your stay even more comfortable, please do not hesitate to let us know. Your comfort and satisfaction are very important to us. Once again, thank you very much for choosing Somerset Sudirman Jakarta. We look forward to welcoming you back again soon. Stay safe and healthy. Best Regards, Management
M***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
This is my second time, and I'm very satisfied. Everything is perfect. I hope the quality and cleanliness are maintained.
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2 people find it helpful
Accommodation's Reply
07 Jul 2026
We cordially invite you to stay at Sudirman Somerset Hotel in Jakarta. Thank you so much for sharing your wonderful experience at our hotel. We are delighted that our facilities and services provided you with comfort and a memorable experience. Thank you again for choosing Sudirman Somerset Hotel as your accommodation during your trip to Jakarta. We are honored to have welcomed you and we hope to welcome you again in the future. If you have any questions or require any assistance, please do not hesitate to contact us. We are happy to help and are committed to making your next stay even more comfortable. Thank you again for choosing Sudirman Somerset Hotel. The Hotel Management Team
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Y***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
The hotel staff were extremely friendly, polite, and attentive. They made things very easy for us. My husband fainted in the garden, and the staff immediately helped us with a wheelchair, first aid kit, and helped us check out. The staff were all Super Special level, from the receptionist, security, and cleaning staff—everyone was exceptional. 👍👍👍
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2 people find it helpful
Accommodation's Reply
27 Jun 2026
We cordially invite you to stay at Sudirman Somerset Hotel in Jakarta. Thank you so much for sharing your wonderful experience at our hotel. We are delighted that our facilities and services provided you with comfort and a memorable experience. Thank you again for choosing Sudirman Somerset Hotel as your accommodation during your trip to Jakarta. We are honored to have welcomed you and we hope to welcome you again in the future. If you have any questions or require any assistance, please do not hesitate to contact us. We are happy to help and are committed to making your next stay even more comfortable. Thank you again for choosing Sudirman Somerset Hotel. The Hotel Management Team
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Kimberly A. I. F.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 7 week(s) ago
I was a little disappointed because check-in took so long, half an hour late. I wasted so much time preparing for the concert.
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1 people find it helpful
Accommodation's Reply
25 Jun 2026
Dear Ms. Kimberly A.I.F., It is with great pleasure that we, Somerset Sudirman Jakarta, thank you for taking the time to share your valuable review and feedback with us, and thank you for choosing Somerset Sudirman Jakarta during your visit to Jakarta. We apologize for any inconvenience and disappointment you may have experienced during your stay with us. We are deeply sorry that your experience did not meet your expectations. At Somerset Sudirman Jakarta, we are committed to always providing the best service and the most comfortable accommodations for all our guests. Therefore, we take your feedback seriously and have followed up with the relevant teams for future improvements. We greatly appreciate your feedback, as it helps us continuously improve the quality of our service and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay on your next visit. Sincerely, Management
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Iwa W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's close to GBK, so if there's an event, you can walk or take a nearby car. The hotel's facilities are excellent.
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Accommodation's Reply
22 Jun 2026
Dear Ms. Iwa W., From Sudirman Somerset Jakarta: Thank you very much for your positive feedback regarding your stay at our hotel. We are delighted that our facilities and services made your stay comfortable and memorable. Thank you again for choosing our hotel for your trip to Jakarta. We are honored to have welcomed you and we hope to welcome you again in the future. If you have any requests, please contact us. We are happy to assist you and will do our best to make your next stay even more comfortable. Thank you again for choosing Sudirman Somerset Hotel. The Hotel Management Team
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Y***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The Executive Suite is very comfortable, with a fully equipped mini kitchenette, freezer, microwave, electric stove, and other cooking utensils, making it perfect for extended stays. The room is not soundproof, especially when someone moves chairs from upstairs or to the side, which is quite audible and quite disturbing, especially while sleeping. The facilities are also complete, with a swimming pool, gym, jogging track, and more. It's also close to the main road, so you can easily find food outside with plenty of options. Overall, I'm satisfied.
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+2
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We greatly appreciate your positive review and are delighted to hear that you were satisfied with our services and facilities during your stay at Somerset Sudirman Jakarta. We apologize for any inconvenience and disappointment you experienced during your stay with us. We are deeply sorry that your experience did not fully meet your expectations. Your feedback is important to us, and we have forwarded it to the relevant team for evaluation and improvement of our services in the future. We believe that guest feedback is vital in helping us continuously improve the quality of our services and guest experience. Thank you again for your feedback. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Management
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Y***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The hotel is my favorite, I stayed 3 nights, 2 nights in the premier and 1 night in the executive suite, comfortable for families
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+2
1 people find it helpful
Accommodation's Reply
25 Jun 2026
We cordially invite you to stay at Sudirman Somerset Hotel in Jakarta. Thank you so much for sharing your wonderful experience at our hotel. We are delighted that our facilities and services provided you with comfort and a memorable experience. Thank you again for choosing Sudirman Somerset Hotel as your accommodation during your trip to Jakarta. We are honored to have welcomed you and we hope to welcome you again in the future. If you have any questions or require any assistance, please do not hesitate to contact us. We are happy to help and are committed to making your next stay even more comfortable. Thank you again for choosing Sudirman Somerset Hotel. The Hotel Management Team
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
As comfortable and accommodating as ever. Thank you for being consistent!
1 people find it helpful
Accommodation's Reply
04 Jun 2026
Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your wonderful stay experience with us. It was truly a pleasure to have you as our guest. We sincerely appreciate your kind feedback and are grateful that you chose Somerset Sudirman Jakarta as your preferred accommodation during your recent visit to Jakarta. We are delighted to know that you enjoyed your stay and that our facilities and services met your expectations. Your satisfaction is our greatest reward and motivation to continue delivering exceptional hospitality experiences. Should there be anything we can assist with on your next visit to make your stay even more comfortable, please do not hesitate to let us know. Your comfort and satisfaction are very important to us. Once again, thank you very much for choosing Somerset Sudirman Jakarta. We look forward to welcoming you back again soon. Stay safe and healthy. Best Regards, Management
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
I really enjoyed staying at this hotel; it was clean and comfortable. The amenities were complete, and after swimming, you could wash your wet clothes straight away, hehe. It's always a great choice for a staycation with my husband.
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2 people find it helpful
Accommodation's Reply
29 May 2026
We cordially invite you to stay at Sudirman Somerset Hotel in Jakarta. Thank you so much for sharing your wonderful experience at our hotel. We are delighted that our facilities and services provided you with comfort and a memorable experience. Thank you again for choosing Sudirman Somerset Hotel as your accommodation during your trip to Jakarta. We are honored to have welcomed you and we hope to welcome you again in the future. If you have any questions or require any assistance, please do not hesitate to contact us. We are happy to help and are committed to making your next stay even more comfortable. Thank you again for choosing Sudirman Somerset Hotel. The Hotel Management Team
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Devina
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
All good! The room was comfortable with a great ambiance and was kept clean. The staff was friendly and very helpful. There was a booking error from the app because I booked a 1-bedroom executive suite but the system booked an executive room (executive king). However, the hotel was very responsive in addressing the error so I still got the room I booked, the executive suite. The service is top notch! :)
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1 people find it helpful
Accommodation's Reply
25 May 2026
Dear Ms. Davina S., Thank you for taking the time to share your experience with us. We greatly appreciate your positive review and are delighted to hear that you were satisfied with our services and facilities during your stay at Somerset Sudirman Jakarta. We apologize for any inconvenience and disappointment you may have experienced during your stay. We are very sorry that your experience did not meet your expectations. Your feedback is important to us, and we have forwarded it to the relevant team for evaluation and improvement of our services in the future. We believe that guest feedback is crucial in helping us continuously improve our services and guest experience. Thank you again for your feedback. We hope to welcome you back again and provide you with a better experience on your next stay. Sincerely, Management
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is friendly, helping with the check-in process quickly.
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Accommodation's Reply
21 May 2026
We cordially invite you to stay at Sudirman Somerset Hotel in Jakarta. We are delighted to welcome you and thank you for sharing your wonderful experience at our hotel. We are pleased that our facilities and services provided you with comfort and a memorable experience. Thank you again for choosing Sudirman Somerset Hotel as your accommodation during your trip to Jakarta. We are honored to have welcomed you and we hope to see you again in the future. If you have any questions or require any assistance, please do not hesitate to contact us. We are happy to help and are committed to making your next stay even more comfortable. Thank you again for choosing Sudirman Somerset Hotel. The Hotel Management Team
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
I love the room, it's nice to have my stay there.
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Accommodation's Reply
13 May 2026
Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your wonderful stay experience with us. It was truly a pleasure to have you as our guest. We sincerely appreciate your kind feedback and are grateful that you chose Somerset Sudirman Jakarta as your preferred accommodation during your recent visit to Jakarta. We are delighted to know that you enjoyed your stay and that our facilities and services met your expectations. Your satisfaction is our greatest reward and motivation to continue delivering exceptional hospitality experiences. Should there be anything we can assist with on your next visit to make your stay even more comfortable, please do not hesitate to let us know. Your comfort and satisfaction are very important to us. Once again, thank you very much for choosing Somerset Sudirman Jakarta. We look forward to welcoming you back again soon. Stay safe and healthy. Best Regards, Management
Ridho M. Z.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Always a great place to stay, close by every good place, etc.
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Accommodation's Reply
12 May 2026
Greetings from Somerset Sudirman Jakarta! Dear Ridho M. Z. Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here. We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience. Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel. Stay safe and healthy. Best Regards, Natasia Laras Revenue Manager
Nitha M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Been here several times and very satisfied❤️🙏🏻.
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Accommodation's Reply
12 May 2026
Dear Ms. Nita M. from Sudirman Somerset Jakarta! We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you again. Please feel free to contact us if you have any questions or concerns. We are always happy to assist you. Thank you very much! Natasia Larus, Results Manager
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kalista p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Stayed here for 2 nights and everything in this hotel was good
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Accommodation's Reply
12 May 2026
Greetings from Somerset Sudirman Jakarta! Dear kalista p. Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here. We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience. Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel. Stay safe and healthy. Best Regards, Natasia Laras Revenue Manager
S***l
icon-origin-TRAVELOKA
5.0
/10
Reviewed 14 week(s) ago
Bad service. We had to wait for check-in time.
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1 people find it helpful
Accommodation's Reply
12 May 2026
We would like to extend our warmest gratitude to you from Sudirman Somerset Jakarta for taking the time to share your valuable feedback regarding your stay at our hotel. We are delighted to hear that you were satisfied with our facilities and services. We look forward to welcoming you back again. If you have any questions or requests, please feel free to contact us. We are happy to assist you. Thank you again, Revenue Manager, Natasia Laras.
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